UHaul Electric Brake Specialist

With all the brake post lately I thought I post one of my stories. I built a mobile catering kitchen for a guy, not a food truck but a commercial kitchen on wheels. 32ft 3 axles. I told him he needed brakes on his truck, instead of using the guy I recommended he used UHaul who advertised they were "Electric Brake Specialist". It took them a couple days He had to have the trailer in Augusta to cater the Masters Golf Tournament early Monday morning, this was a big job. Sunday afternoon I finished the trailer and helped them load hooked it to the truck. I got in the truck and NO Brake controller they just mounted the plug and didn't even wire it in!!!!! He called and ended up screaming for hours at UHaul They claimed "emergency" service but said that wasn't an emergency. finally This one shop said they'd do it. He drove it there they kept it for several hours. got it back the controller was mounted, hooked it up NO BRAKES and it's getting dark I was showing him how the brakes were suppose to work as I said it was dark now so I turned on the headlights and the trailer brakes LOCK. Turn off the headlights no brakes turn them on locked brakes. He yelled and screamed at UHaul for another couple hours literally and it's getting late He couldn't get any help from them. I took it on myself and went to WalMart and bought an extinction cord hooked it up ran it through the window tied it and duct taped it made it work. I got in Augusta around 5AM Monday morning set up the trailer and unloaded the truck.  The UHaul national company flew in their "Electric Brake Expert" from out of town to assure it was right and he had the truck at one of their Augusta locations for the entire week to wire in the brakes. Remember I had a cord wired correctly so they only had to run a wire neatly and hook it to the same wires as mine.  Finished the job Hooked up to head home NO BRAKES No wires were even connected. He disconnected the cord I wired and taped off the wires and didn't run anything. The boss called yelled and screamed and couldn't get anyone to fix it again. I again had to run buy a cord, since they kept the other cord I bought, wire it in and head home . He sued them they settled       

It's hard to find good help these days.........

Is that like a material expert at Home Depot.

Personally, I wouldn't trust UHaul to put brakes on a bicycle. They make their money in moving accessories, vehicle rentals, and propane sales. Not in hitch and brake installations. Typically, their turnover rate for employees is quite high. Do the "math".

I think I made my point.

LOL I told him to take it to a hitch shop I know that has been in business for about 30+ years

aquadave said:

LOL I told him to take it to a hitch shop I know that has been in business for about 30+ years

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A good idea, or just pull out the instructions and do it yourself. Of course there is no one to yell at if you do it yourself.