Gary RVer Emeritus said:Seems to me your issue with with the priorities of that individual shop and not Yamaha USA. Sounds like they service big industrial units and only work on the consumer grade portables in their spare time.
Gary
If I travel 70 miles one way to a certified warranty location should I not expect reasonable service? We would have gladly switched shops had the second closest location not been 125 miles one way. This location was a marine/atv dealer and they sold the generator line.
The poor warranty service at this specific location is only one of the factors. Please recall both generators failed with the same problem at approx. the same service hours. We also contacted Yamaha USA via certified mail with no response.