SeilerBird
Well-known member
Where is Ned when I need him? I have used Comcast for the last few years for my wired Internet connection. I have really hated them because of their customer service. I have had to deal with them several times and each time it was a horrible experience. Last month out of the blue Comcast calls me to tell me I am behind on my bill. How can that be? It is automatically deducted from my checking account each month. So I call them and they tell me I have a new account number and that they can't automatically deduct my payment because of the new account number. Huh? So I pay my bill and get my account straightened out and I decided it was time to change to a new provider. I had tried to sign up with CenturyLink but on their website they claim they can't service my address. Well I see a CenturyLink van out at the main cable service box so I stopped by and asked the tech if I could get service. He says yes and gives me a business card. So I call CL and set up service. When I call Comcast to cancel my service two weeks ago they simply did not want to take no for an answer. Kept asking me what they could do to keep me as a customer. I told them to fire the entire company and start over. They didn't see the humor. They offered to give me free cable channels. I don't have cable TV and I am not signing up for it.
So tonight I was surfing the web and all of the sudden I got taken to a Comcast Activation page:
https://activator-web-main.b1.app.cloud.comcast.net/Activate/walledGarden
No matter what link I clicked on it took me to this page. Now this is strange. It acts like a virus but I am using a Chromebook which cannot get a virus. I tried using the Internet by connecting to my MetroPCS hotspot on my phone and the computer worked normally. I did a search for Comcast activation virus and got a few hits that came with a few suggestions on how to remove it and everything failed. Of course the fixes were trying to fix a virus in the machine that has no virus. Clearing history, cookies, and the like. I go to my Windows laptop and I get the same Comcast Activation page.
So now I am thinking that Comcast has managed to give my modem a virus and they want me to clear it by signing back up for Comcast service. I am going to replace the modem tomorrow when Best Buy opens unless someone has a better idea. I did unplug the modem and let it rest for a half an hour but that did not solve the problem. I never did click on the big Continue button on the activation page for fear it would make things worse. Does anyone have any suggestions?
So tonight I was surfing the web and all of the sudden I got taken to a Comcast Activation page:
https://activator-web-main.b1.app.cloud.comcast.net/Activate/walledGarden
No matter what link I clicked on it took me to this page. Now this is strange. It acts like a virus but I am using a Chromebook which cannot get a virus. I tried using the Internet by connecting to my MetroPCS hotspot on my phone and the computer worked normally. I did a search for Comcast activation virus and got a few hits that came with a few suggestions on how to remove it and everything failed. Of course the fixes were trying to fix a virus in the machine that has no virus. Clearing history, cookies, and the like. I go to my Windows laptop and I get the same Comcast Activation page.
So now I am thinking that Comcast has managed to give my modem a virus and they want me to clear it by signing back up for Comcast service. I am going to replace the modem tomorrow when Best Buy opens unless someone has a better idea. I did unplug the modem and let it rest for a half an hour but that did not solve the problem. I never did click on the big Continue button on the activation page for fear it would make things worse. Does anyone have any suggestions?