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Author Topic: Are there recalls for the Winnebago Journey slides?  (Read 2233 times)

maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #30 on: August 17, 2017, 07:50:11 PM »
That is going to be a call when we get the coach back tomorrow. It would be great if they agree to take a look. That trip would be enjoyable right now since our temps are well over 100 degrees and we have family up there.
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #31 on: August 18, 2017, 07:51:53 AM »
I made a mistake. I emailed the Iowa site and stated what kind of Winnebago we had so it should get to the right people. Can you tell me what they might do if we a structural problem?
You best call the Oregon facility directly. I have no idea what might be the root cause cause of the problem. I've been moderating this Winnebago board for years and never heard of a problem like this with HWH slides. Electric slides - yes, lots of problems with them when first used in production.
--John
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IslandGuy

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #32 on: August 18, 2017, 03:46:20 PM »
I made a mistake. I emailed the Iowa site and stated what kind of Winnebago we had so it should get to the right people. Can you tell me what they might do if we a structural problem?

They are going to tell you to bring it to an Authorized WGO dealership...as many have mentioned bring it to Forest City or even closer to you Junction City, OR....they are your best bet...end of story...
Jim

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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #33 on: August 18, 2017, 09:08:30 PM »
Finally got our rig back today. Still has a couple of things that it needs, circuit board ordered, so the stabilizers aren't working right now but we can live with that. Slide is working but still making grinding noise and has trouble getting up the ramp.

We have called and talked to Winnebago and they told us to call the Junction City people on Monday. Hopefully they will allow us to take it up there. Otherwise, they want us to bring it to them. They are still scratching their heads about the problem we are having. We were told if we needed to bring it to Iowa that we should get there on a Monday and they try to work it into their line and have it seen by Tuesday or Wednesday. They apparently have a rv park right there that they let you stay in while you wait and while it's being repaired.

We have never been that far east yet so hopefully the weather will hold out. I am just hoping it will be Oregon that we will go to.
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #34 on: August 19, 2017, 08:05:51 AM »
... We were told if we needed to bring it to Iowa that we should get there on a Monday and they try to work it into their line and have it seen by Tuesday or Wednesday. They apparently have a rv park right there that they let you stay in while you wait and while it's being repaired.
-- The Junction City Techs are in the process of being trained on Winnebago products but they should be competent on HWH systems.

-- Factory Service in Forest City has about six techs that are slide specialists - that's all they do and aside from HWH, this is the number one service choice.

-- If you go to Forest City, plan on arriving mid-day Sunday, much greater chance of scoring a good spot near service. Otherwise you have to park about 1/4 mile away on Rally Grounds. The hookups are electric only but there a dump and water is available. They take your coach at 7 am and you get it back about 3-4 pm.

-- Forest City is a great little town, we always enjoy being there. About a 30-45 minute drive away is a casino for some recreation.

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We have never been that far east yet so hopefully the weather will hold out. I am just hoping it will be Oregon that we will go to.
Time to expand your horizons, you are missing out.
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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #35 on: August 21, 2017, 11:36:43 PM »
We finally got in touch with the Winnebago place in Junction City, Or. They have agreed to fix our coach for us. We got an appointment for September 28th. They have RV parking in an lot that is very close to the service department. It's a small town, only about 6,000 people so it should be great to explore on our bikes. We have two small dogs so we will take a trailer and have them come with us for the day. We also have a parrot and I guess he can stay in the coach as long as it's away from the slide that they will be working on. Should be interesting. Who knows if they can't figure it out maybe they will have someone come from the Iowa plant to help. The customer service specialist at Iowa was very interested in our problem. He said he's never had a complaint like ours before that couldn't be fixed easily. He said the engineers would be interested too. But, we are not too interested in going the 2,000 miles if we don't have to. Winter is fast approaching and it would not be good if we got caught in that. If it was earlier in the summer, maybe we could have made it part of a trip but not now. We are looking forward to having everything work right before going out this winter. Arizona, New Mexico, Nevada would be our places that we will be going this winter.
Thank you for all the great advise and suggestions. It has really made a difference. I will report back when we return.

Oh, the circuit board in our coach that made the rear stabilizer run slow is being BUILT by HWH. For some reason they don't make that particular circuit board anymore. That is being put in on Monday. 
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #36 on: August 22, 2017, 07:50:07 AM »
...We also have a parrot and I guess he can stay in the coach as long as it's away from the slide that they will be working on.
You better check with them before you assume the parrot can stay aboard. Factory Service in Forest City has a policy of no pets aboard while in service.

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Oh, the circuit board in our coach that made the rear stabilizer run slow is being BUILT by HWH. For some reason they don't make that particular circuit board anymore. That is being put in on Monday.
Those are usually built to order. My HWH control box was replaced three years ago, an $800 part  :o

Glad you have made progress.
--John
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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #37 on: August 28, 2017, 01:18:25 AM »
Do you know if they have a waiting area when you go to Winnebago for service? Maybe we could take him in there to wait. He would be in a cage so maybe they don't like pets in the coach loose because they could get away if they went in and out. I will have my hubby call up there and see if we can do that. Otherwise, he will have to stay in the car. Hopefully it will not be as hot as it has been here in Redding at the end of September. Who knows it may be raining. Wouldn't that be nice. There is a park across the street from the service center so that might be some place we can hang out for the day. Thanks for info.
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #38 on: August 28, 2017, 08:09:01 AM »
There is a nice customer lounge at Forest City and I assume there is also one in Junction City. We travel with two cats and a dog, the ladies at the parts counter always let us park the cat carriers behind the counter. The summer hire college kids enjoy petting the cats during the day. Dogs are okay in the lounge as long as they stay off the furniture.

Call Junction City and ask them about pet accommodations. In fact, you should have lodging lined up if they need to keep your coach overnight.
--John
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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #39 on: August 28, 2017, 09:26:12 PM »
Fortunately for us we have relatives an hour and 45 minutes away so we may just go there for the day. If they need to keep the coach inside the shop over night we have a place to stay. We tried calling the service center today and speak to the wonderful customer service person we are working with but she wasn't there today. We will call again tomorrow.
Pat and Mary
2005 Winnebago Journey 39F

2dalake

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #40 on: August 29, 2017, 09:10:55 PM »
Folks, I have been to the Winnebago/Country Coach factory service center twice.  They are great folks and do extensive service and repairs on both Winnebago and Country Coach motorhomes.  Country Coach motorhomes used the HWH slide and jack mechanisms so they are very familiar with those systems.  They are actively building Winnebago diesel pushers there now. 

Their service department is on 4th street.  It does have a small customer lounge.  They have parking spots with 50 amp electric and a dump station and fresh water fill.  In most cases, they try to give you your coach back at the end of each work day then take it back into service on subsequent days.

It is close to Eugene and there is plenty to do there.  Not a lot in Junction City.

2007 Country Coach Allure 470 Siskiyou Summit, 2012 CRV Toad; 2014 F150 Toad; Air Force One toad brake.

maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #41 on: August 30, 2017, 12:52:49 AM »
Thank you so much for the information. The woman that is handling our repair has been so nice. She sent us a map of where to park and told us that we could park there the day before our appointment. Our concern was with our pets. We have two small dogs and a parrot. The dogs are not a problem but the bird is. He has a cage that will fit in the back of our car but if it is hot I would not want to leave him in the car for too long. I understand that there is a park across the street so we could go hang out there for some of the day. If it's going to take a long time we could always go to our relative's place in Canby which is an hour and forty five minutes away. If they have a lounge maybe they would allow us to leave him there for the day. We have a dog trailer and bikes and we thought maybe we could explore the town while we wait. They have two dog friendly restaurants (seating outside) in Junction City which would suit us just fine for a meal. You all have been so helpful.
Pat and Mary
2005 Winnebago Journey 39F

2dalake

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #42 on: August 30, 2017, 06:22:09 AM »
Very easy to ride your bikes around Junction City.  The streets are mostly quiet with little traffic with the exception of 99 which is the main street through town.  If you leave JC and ride down River Road, there is a park and two large fresh veg/produce markets.  River Road will take you back into Eugene.  Armitage Park in Eugene has a nice fenced dog park.  We took our two dogs there for exercise. 

If you like brats or burgers, there is a little and interesting place just north of JC on 99 called the Junk Yard.  It is an old gas station turned eatery.  It was featured on Diners, Drive-Ins and Dives on Food Network.  The food is really good.  They have outside seating so your dogs should be welcome there.  If you ride your bikes around the complex (the factory buildings are across the street from the service building), you can look into the bays and see them assembling the Winnebagos.   
2007 Country Coach Allure 470 Siskiyou Summit, 2012 CRV Toad; 2014 F150 Toad; Air Force One toad brake.

maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #43 on: September 04, 2017, 05:22:46 PM »
Thank you so much for your suggestions. We will definitely look for that restaurant you mentioned. We love going to new places and my husband is the cook in our house so he is a big fan of the cooking channels and the restaurant reviews.
We are really looking forward to our appointment. Hopefully it will be something easy (for them) to diagnose and fix. I will let everyone know what the problem was after we return.
According to the weather channel we will be getting into some nice weather when we go. It will definitely be a welcome change from the 100 plus degree weather we have had here in Redding, CA. A few days ago our thermometer read 119!!! It has been a brutal summer everywhere it seems. I am ready for fall and winter. I don't usually say that because I love the heat, but we have had enough. Bring on fall.....
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #44 on: September 04, 2017, 05:51:44 PM »
54 degrees this morning in Buena Vista Colorado,  usually its been about 49-50 degrees.  We leave here in about 12 days or so  :P .
--John
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staggerlee

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #45 on: September 07, 2017, 02:16:32 PM »
The slide "recall" that tech read about wasn't a safety issue, it was a situation with the slide mechanisms having design and engineering problems.

Seems there outta be a way to manually pump the slides back in.
If not there should be.  :)
I wouldn't like getting stuck with slides out.
Lee

mrschwarz

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #46 on: September 07, 2017, 08:04:44 PM »
x2 for the Junkyard.

Also, General RV, a local dealer has a great little cafe in their retail store (really!). They have a great staff, serve a nice breakfast and have all kinds of craft beer.

And yes, there is a customer lounge. It's not quite as fancy as Forest City, but it's a place to sit. They are also pretty competent there. If I still had a Winnebago, that's where I would go.
Michael

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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #47 on: October 03, 2017, 11:43:58 PM »
Update on our coach
Our appointment was on Sept 28th. We took it up there and they are diagnosing is as a problem with the slide pads again. They were replaced just 300 miles ago and they are already cracked on both sides. They have ordered the parts. The only problem is the insurance company is balking at the man hours that it will take to do the repair. They are estimating 16 hours per side. We left it there because they have to wait for the parts, then they do the tear down, then the inspector has to come to see the damage and ok the repair. When the pads were replaced before, they said that some of the parts didn't need replacing. We think this is why they failed so quickly. Now the other slide (passenger) pads are cracking so we opted to have those replaced at the same time. The estimate for the repair to be completed is up to 4 weeks. This is shorter than our local shop that had it for 6 weeks and couldn't figure out what was wrong with it. We have been assured by Winnebago that they will figure it out and fix it. We just want it fixed so we can use it.
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #48 on: October 04, 2017, 07:15:59 AM »
We had our slide mechanism inspected at Winnebago about three years ago and all was good - the mechanism and plastic glide blocks are all still okay (and still original.) I'm amazed you've had so much trouble with yours.  Anyway, thanks for the update.
--John
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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #49 on: October 13, 2017, 11:41:15 PM »
Wonderful news today. Winnebago called and said our coach is ready for pickup!! They put new pads in, re shimmed it and both sides go in like they should!! I bet this coach was damaged in some way before we got it but now it has been fixed the right way. We go to pick it up on Monday. Hopefully we will now get some use out of it. Our summer was wasted waiting for our local shop to fix it. I guess if something structurally goes wrong with it again we will take it back to Junction City and just let our local shop do maintenance work on it.
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #50 on: October 14, 2017, 07:02:48 AM »
That's great news! Now you have an idea why lots of us try to avoid local dealers and have factory service fix the non-trivial stuff. Let us know how the slides work when you pick it up.
--John
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maryinredding

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #51 on: October 23, 2017, 12:08:58 AM »
We picked up our rig and it's wonderful! They told us they think the slide was not shimmed correctly. It had like 5 on one side and 1 on the other so it was coming in kind of skewed. They replace the pads on both the front slides (the passenger side slide pads were cracked so they probably wouldn't have lasted much longer) re shimmed both slides and now they both come in silently and quickly like they should have all along. We are wondering if this is the way it came from the factory in 2005. We will be asking our local repair place if they did anything with the shims when they had it. Now our trips will be a pleasure. It use to be embarrassing when we were preparing to leave because you could hear the slide come in from across the park. We are truly happy campers now!!
Pat and Mary
2005 Winnebago Journey 39F

John Canfield

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Re: Are there recalls for the Winnebago Journey slides?
« Reply #52 on: October 23, 2017, 07:26:29 AM »
That's super news, thanks for checking back in. Now you understand why many of us travel 1,000 miles or more for quality service.
--John
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