JudyJB
Well-known member
I live in my motorhome full-time, so I cannot just leave mine for weeks on end while they leave it parked in their lot while they put the repairs in Queue. I also have had a lot of bad experience, like waiting for hours only to find out they had not started the work as promised, or that they had ordered the wrong part and it won't fit, etc. etc.
So here is what I do for repairs:
Usually, this gets me faster repairs and prevents communication errors. It also prevents wasted time waiting for parts. And this is for non-warranty repairs. I don't think is pressuring them to do my work before anyone else's, but it does communicate expectations and get them to let me know status.
I gave up on the dealer I purchased my motorhome from because they refused to repair some things under warranty and complained constantly about the things they did repair. I called the factory customer service number and complained about how the dealer had refused to fix stuff and stuff they did fix, did not stay fixed. I also got tired of waiting for parts, so I took it to the factory for all the rest of my warranty repairs.
All I can do is wish you good luck. If you get desperate, you might mention what you had heard on blogs about that dealer and hope you don't have to post anything negative.
So here is what I do for repairs:
- I tell them on the phone what repairs need to be done and ask for an estimate of how long it will take. I also ask them if they think they have all the parts they would need for these repairs.
- I tell them I am living in my unit and can't leave it parked there overnight.
- When I take it in for my appointment I remind them I am waiting for it. I also ask them to let me know if they discover they need to order a part. If they do, I want them to let me know immediately, fix what they can then, and then let me know when I can bring it back for the rest of the repairs.
Usually, this gets me faster repairs and prevents communication errors. It also prevents wasted time waiting for parts. And this is for non-warranty repairs. I don't think is pressuring them to do my work before anyone else's, but it does communicate expectations and get them to let me know status.
I gave up on the dealer I purchased my motorhome from because they refused to repair some things under warranty and complained constantly about the things they did repair. I called the factory customer service number and complained about how the dealer had refused to fix stuff and stuff they did fix, did not stay fixed. I also got tired of waiting for parts, so I took it to the factory for all the rest of my warranty repairs.
All I can do is wish you good luck. If you get desperate, you might mention what you had heard on blogs about that dealer and hope you don't have to post anything negative.