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Author Topic: Coleman - excellent customer service!  (Read 156 times)

Joezeppy

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Coleman - excellent customer service!
« on: September 21, 2017, 08:18:10 PM »
This summer I had some trouble keeping a flame on my Coleman NXT 200 grill. It would start out high but slowly diminish to low regardless of knob position. The venturi and burner were free of nests, etc. and this would happen with both 1# bottles and a 20# tank with a hose connection. The regulator is built in so there was no easy way to remove and replace it (my prior Coleman RoadTrip grill had a removable regulator). I am good with receipts but could not find this one - thought it was about 3 years old - the unit has a 3 year warranty. I sent an email to Coleman telling them I was not sure of the age and I was willing to buy a regulator but I could not find one on their website. The service rep told me they don't make a replacement regulator but asked me to take a picture of a date code stamped on the grill to prove it's age. It was just over 3 years old. She then asked for my address to "ship my new part" which confused me. Turns out they wanted to ship me a whole new grill! I could not believe it. It showed up about 4 days later! Good to see companies with this kind of service today when so many don't seem to care.
« Last Edit: September 21, 2017, 09:04:43 PM by Joezeppy »
Joe & Kim
Upstate NY - Kuyahoora Valley
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Kevin Means

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Re: Coleman - excellent customer service!
« Reply #1 on: September 22, 2017, 10:58:18 AM »
ALWAYS nice to hear when a company treats a customer well.

Kev
2011 Winnebago Tour 42QD
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Lakeside, California

Arch Hoagland

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  • Clovis CA
Re: Coleman - excellent customer service!
« Reply #2 on: September 22, 2017, 12:53:50 PM »
Good to hear.
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kdbgoat

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Re: Coleman - excellent customer service!
« Reply #3 on: September 22, 2017, 02:01:52 PM »
I'm glad it worked out for you. Good customer service isn't dead.
I know you believe you understand what you think I said,
But I am not sure you realize what you heard is not what I meant


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