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Author Topic: Hospitality at RV parks  (Read 835 times)

blw2

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Hospitality at RV parks
« on: September 27, 2017, 10:26:02 AM »
Messages split from another topic.

yeah, that sure is nice....and I too love to hear about a family business.  Such a great concept.

We for the most part go to places like state parks, or similar
On our trip this summer, we stopped at a commercial place near ABQ, American RV Resort, and we were escorted to our site by a guy in a golf cart.  He got off his cart, walked back to guide me into our back-in site.... then he had to show me the water connections, etc...
I didn't get the feel that it was "family" like in your example, but clearly trying to go a step above in customer service.
Honestly it made me a bit uncomfortable.... partially because I'm not used to that level of service & also because I'm capable and independent....but mostly, I didn't know if it was expected for me to give the guy a tip!
« Last Edit: September 27, 2017, 01:46:53 PM by Tom »
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HappyWanderer

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Re: Hospitality at RV parks
« Reply #1 on: September 27, 2017, 10:33:54 AM »
That level of customer service isn't unusual, but certainly isn't universal.

Much better than the places that slide a map across the counter that shows no resemblance to the actual campground layout, and the sites aren't marked when you finally find the right area.
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Dragginourbedaround

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Re: Hospitality at RV parks
« Reply #2 on: September 27, 2017, 11:14:44 AM »
Quote
yeah, that sure is nice....and I too love to hear about a family business.  Such a great concept.

We for the most part go to places like state parks, or similar
On our trip this summer, we stopped at a commercial place near ABQ, American RV Resort, and we were escorted to our site by a guy in a golf cart.  He got off his cart, walked back to guide me into our back-in site.... then he had to show me the water connections, etc...
I didn't get the feel that it was "family" like in your example, but clearly trying to go a step above in customer service.
Honestly it made me a bit uncomfortable.... partially because I'm not used to that level of service & also because I'm capable and independent....but mostly, I didn't know if it was expected for me to give the guy a tip!
A couple of years ago that would have been unusual for the places we stayed at. Now every place we go they take us out to the site, help us pull through or back in and show us where all the hookups are, but I never thought they were looking for a tip.
Gene

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UTTransplant

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Re: Hospitality at RV parks
« Reply #3 on: September 27, 2017, 11:38:49 AM »
I don't let anyone back me into a spot except my DH. We have had some bad experiences with either staff or "helpful" (spoiler : NOT!) campers trying to help. Luckily we had no damage because I only follow Kevin's directions and blissfully ignore everyone else. It is nice to get escorted to a site, but we want to decide where to place the trailer on the site. I know how long my hoses are, and we are quite capable of putting the trailer so they fit. It is more complicated because we have two gray tanks, something many folks providing directions don't seem to get.

If someone offers help, I politely decline it saying I am used to Kevin's instructions, and we have been doing this for 30 years.
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QZ

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Re: Hospitality at RV parks
« Reply #4 on: September 27, 2017, 02:07:49 PM »
I dont go to parks often but they usually do have a person on a golf cart show us where to go. I figured it was because of damage caused by some who are not real good at parking or hooking up. It does make it easy to just follow someone so I thank them kindly.
« Last Edit: September 27, 2017, 02:09:46 PM by QZ »

Boonieman

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Re: Hospitality at RV parks
« Reply #5 on: September 27, 2017, 03:31:42 PM »
I don’t really mind the golf cart escort since a lot of times the campsite numbers aren’t clearly marked. But after that, we kinda have our own routine when getting set up, so additional “help” really isn’t helpful. But I’m never going to be a jerk to someone who is just trying to be helpful. One time when I got to my spot there were several vehicles at the campsite directly across from the one I needed to back in, no way could I swing my fifth wheel in with that truck sitting in the road. The dudes were just sitting outside drinking beer (I like beer too) and didn’t offer to move, or give me a beer either. 😄 Luckily in this case the camp hostess had led me in on her golf cart. She “encouraged” them to move to a visitor parking lot since they weren’t part of the allotted campsite party, so saved me from having an irritating camping experience.
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Dragginourbedaround

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Re: Hospitality at RV parks
« Reply #6 on: September 27, 2017, 03:50:00 PM »
Quote
I don’t really mind the golf cart escort since a lot of times the campsite numbers aren’t clearly marked. But after that, we kinda have our own routine when getting set up, so additional “help” really isn’t helpful. But I’m never going to be a jerk to someone who is just trying to be helpful.
Us too, if someone from the park is willing to take the time to help us we just go with it. Can't remember a time there was a problem.
Gene

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Isaac-1

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Re: Hospitality at RV parks
« Reply #7 on: September 27, 2017, 03:54:16 PM »
I too tend towards staying at public campgrounds (national forest, state, local parks, etc.), though when I have stayed at commercial parks, particularly those that are the type places that accept reservations, have a camp store, and other facilities, I have been provided golf cart escort to the site about half the time, and the escort generally stays and makes sure we know where the hookups are located, how they work, ...   

I was at one fairly large 100+ site commercial high daily turnover park this summer that had an entire assembly line of set up for check in, 3 rows of parking spaces by the check in station, 2 guys on foot directing traffic in, and another 3-4 on golf carts to lead people to their spaces.  I was number 6 in line when I pulled in just before sunset, and numbers 7-9 were in line behind me before I could get out of the coach. Even there with the rapid pace my guide to the space took the time to make sure the outlet at the power post was in good working order, told me about the complimentary donuts in the office in the morning, ....

Overall I think it is a good service for everyone, and probably saves the campgrounds a fair amount of damage vs say my most recent stay at a commercial park, a KOA Journey (KOA's roadside basic park) where I did not have an escort to my site where the power post was leaning at an odd angle and had obviously been hit multiple times.    I have been to parks where I wish I had a golf cart guide to get to my site, one sprawling fly fishing  river front commercial park, with a very poor hand drawn map comes to mind.  Not only was the map not drawn to scale and not accounting for bends in the roads (map showed park as more of a rectangle and an S. There were also no signs, so I ended up in a dead end driveway that was not shown on the map instead of making the left turn  to get to the loop where my site was.
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Tom

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Re: Hospitality at RV parks
« Reply #8 on: September 27, 2017, 04:16:58 PM »
Can't recall where it was, but one private park we stayed at the park staff insisted on hooking us up, black hose included.
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winona

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Re: Hospitality at RV parks
« Reply #9 on: September 27, 2017, 04:18:41 PM »
Always an "interesting" mix of "helpful" people.  I've been escorted and luckily so at one as the spots weren't marked well.  Also been escorted at one and told to pull up farther --- which would put me on an incline --- but he felt I should be closer to the sewer -- which was too high for me to use anyhow. Had a "helper" at the GNR this year who was insistent on standing between my front bumper and the other RV's rear bumper while he directed me forward.  I didn't budge till he moved to the side.  He didn't seem to understand getting squished! :o
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JudyJB

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Re: Hospitality at RV parks
« Reply #10 on: September 27, 2017, 04:42:43 PM »
I rarely stay in commercial campgrounds, but I think the real reason for the escort is to make sure you don't run over their utility posts.  And I also will not allow someone to tell me exactly where on the space they think I should park. I use my mirror and backup camera and get out and look to determine where I want to be.  And if I am staying somewhere for only one night, I will seldom hook up my black tank, so thanks, but no thanks.   
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Tom

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Re: Hospitality at RV parks
« Reply #11 on: September 27, 2017, 04:52:20 PM »
We normally insist that we only take directions from each other, and have adopted a set of hand signals we both know well. Chris normally drives, but one time I was driving and was 'directed' by well-meaning rally officials at an FMCA rally. A friend who was standing nearby was yelling to them to let them know they were putting me into a tree, but they kept telling me to continue. Sure enough, we still have the dings as souvenirs.
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Dragginourbedaround

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Re: Hospitality at RV parks
« Reply #12 on: September 27, 2017, 05:45:35 PM »
Can't recall where it was, but one private park we stayed at the park staff insisted on hooking us up, black hose included.
Don't know that I would be happy with that. Sounds like a good deal as long as they didn't insist.

Quote
And if I am staying somewhere for only one night, I will seldom hook up my black tank, so thanks, but no thanks.
When we're traveling we'll go four or five nights without hooking up the sewer hose. Sometimes just we'll just connect the power cord.
« Last Edit: September 27, 2017, 05:52:40 PM by Dragginourbedaround »
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Lou Schneider

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Re: Hospitality at RV parks
« Reply #13 on: September 27, 2017, 06:05:40 PM »
The best customer service I've seen was at the RV park I stayed in while I was working in Los Angeles.  Their model was to treat their guests as they were staying in a hotel.  The owner led the staff, he was one the hardest working people I have ever met and clearly loved his job, treating his customers like family.

When a guest arrived, if they had a trailer or 5th wheel they unhitched at the office and the owner and his crew delivered the trailer to their site using a forklift with a hitch on it's front end.

Motorhomes were backed into place with the owner walking next to the driver's window and clearly telling the driver what to do while another employee acted as a spotter.

When the rig was positioned on the site, the staff made sure it was level and offered to connected all of the utilities including the sewer hose.  Approximately 2/3 of the overnight visitors were people who had just picked up their rental motorhomes, many were overseas tourists, and they were happy for the assistance as often the instructions provided by the rental companies were less than complete.

The office staff acted like a hotel concierge, getting tickets to nearby attractions (Universal City, Disneyland, Hollywood shows, etc), arranging for a rental car to be delivered to the park or for Uber or taxi rides as needed.  If a guest wanted to use public transit the owner made sure they knew how to get where they were going and gave them rides to and from the Metro station a couple of miles down the street.

When it was time to leave the process reversed itself - employees conformed the guests had emptied their sewer tanks and filled their fresh water tanks, showing them how to do it if needed.  Then they towed the trailers up to the front of the park where people could hitch up or guided the motorhomes out of the sites.
« Last Edit: September 27, 2017, 06:27:09 PM by Lou Schneider »

blw2

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Re: Hospitality at RV parks
« Reply #14 on: September 28, 2017, 01:26:51 PM »
wow, I sure wouldn't have liked that. 
I guess I could see "offering" it and I can imagine some renters or new folks would enjoy it....
But making me get out of my own helm....no thanks!
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blw2

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Re: Hospitality at RV parks
« Reply #15 on: September 28, 2017, 01:29:17 PM »
do any of these folks ever expect a tip?

I'm especially thinking maybe a bit more likely I suppose of these ultra high end "resort" places, but you never know....maybe I made a major etiquette faux paux by not tipping....
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Oldgator73

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Re: Hospitality at RV parks
« Reply #16 on: September 28, 2017, 01:43:51 PM »
wow, I sure wouldn't have liked that. 
I guess I could see "offering" it and I can imagine some renters or new folks would enjoy it....
But making me get out of my own helm....no thanks!

A long time ago we stayed at the FamCamp at Travis AFB, CA. Upon arrival I was told the policy was staff parked all RV's. So a staff member drove my truck with 5th wheel hitched to the spot and backed it in. He told me the reason was management did not want campers driving and backing over the grass.
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FunSteak

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Re: Hospitality at RV parks
« Reply #17 on: September 28, 2017, 03:57:59 PM »
We had our first experience with this earlier this summer at a KOA resort near Dayton, OH.  First time we'd visited one, and it was just for a night while we were in transit.  The place was immaculate - even the fire rings were raked out!  Never seen that anywhere before.  Very nice for <>$40. 

We got the golf cart escort to the site, and the nice young lady offered to guide us as we backed in.  However, like others, I'm not 100% comfortable with that, so we politely declined and backed in ourselves. 

We thought it was a nice service, and I'm sure that it does help from getting lost or having to turn around.
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vito55

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Re: Hospitality at RV parks
« Reply #18 on: September 28, 2017, 05:37:38 PM »
I have been in campgrounds where it was not easy to find our site, so I really like and appreciate when they escort you to your spot. As to helping, I am (to put it mildly) not good with backing up a trailer, so when they offer advice or even offer to drive my vehicle to get us properly backed in, I greatly appreciate the help. FWIW, I always ask for a pull thru spot so backing in only happens when nothing else is available. As to hooking up, I have never been offered, much less insisted, that staff do this for me.
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Oldgator73

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Re: Hospitality at RV parks
« Reply #19 on: September 28, 2017, 06:12:40 PM »
I have been in campgrounds where it was not easy to find our site, so I really like and appreciate when they escort you to your spot. As to helping, I am (to put it mildly) not good with backing up a trailer, so when they offer advice or even offer to drive my vehicle to get us properly backed in, I greatly appreciate the help. FWIW, I always ask for a pull thru spot so backing in only happens when nothing else is available. As to hooking up, I have never been offered, much less insisted, that staff do this for me.

I'm kind of the opposite. I like to look at the site and imagine how I want my RV positioned. Some sites you can't do that because of the size or hookups layout. We just got back from Woodland Valley State Park in the Catskills. I chose the spot specifically for the view of the stream. I was able to position the trailer so the door was parallel to the stream. I don't think a staff member would have done that.
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ArdraF

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Re: Hospitality at RV parks
« Reply #20 on: September 28, 2017, 06:24:03 PM »
This is an interesting discussion.  We find quite a few parks that have someone lead you to the site and that's okay because some are hard to find or approach from the correct direction..  Some also direct you into the site which can cause an issue because they're afraid of someone driving on their grass or hurting their hookups. They want to be in charge!  We understand that, but I drive into the site so Jerry can position me where he needs to be for hoses and such - not to mention the satellite TV dish!  At our Ouray rally we turned in the opposite direction so we could get the satellite signal over the trees and then worked for a while to get the hookups right because we had to string hoses under the motorhome to the other side.  It all came together eventually and that's what counts.  I don't think we've ever had anyone who actually wanted to drive into the site themselves!

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Old Racer

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Re: Hospitality at RV parks
« Reply #21 on: September 29, 2017, 08:30:59 AM »
Once the manager of a Cracker Barrel, when I called to ask if parking was OK, came out and directed me to the best spot!


Oldgator73

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Re: Hospitality at RV parks
« Reply #22 on: September 29, 2017, 08:36:00 AM »
Once the manager of a Cracker Barrel, when I called to ask if parking was OK, came out and directed me to the best spot!

Now that's funny.
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JudyJB

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Re: Hospitality at RV parks
« Reply #23 on: October 02, 2017, 01:20:33 AM »
I would never allow someone in a campground to drive my motorhome.  I don't even let my sons drive mine, and I certainly would not trust a campground employee.  I hope they notify you of their requirements in advance, because I would choose not to make that reservation and would leave if I got there and discovered they wanted to park my vehicle.

I get nervous enough at RV service places.
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NY_Dutch

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Re: Hospitality at RV parks
« Reply #24 on: October 02, 2017, 08:52:29 AM »
When we pulled into one state park in Florida last winter, after we checked in and were getting ready to head for our site, a nice lady in park uniform on a cart pulled up next to us and told us to follow her. She then led us right to our pull-thru site, pointing out the hook ups as we pulled in. Before I could get out the door, she took off before I could thank her. Since that had never happened before at a FL state park, my wife and I were kind of amazed at the service. Then we happened to notice that she had pulled into the site next to us and gone into the trailer there. When we spoke to her later, it turned out she was a park volunteer work camper, and happened to be heading "home" at the end of her shift when she saw which site we were going to. An unexpected service from a very nice lady!
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