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Author Topic: New Holiday Rambler - nothing but problems  (Read 5791 times)

OC Metal Man

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New Holiday Rambler - nothing but problems
« on: June 20, 2016, 10:13:52 PM »
Picked up our 36' 2016 Holiday Rambler Vacationer a week ago. In summary, I am in disbelief about how absolutely horrible the quality is in the coach. I have never purchased something in my 56 years that even comes to close to this MH. So say we are disappointed is an understatement!!!

From the minor (12v cigarette outlets don't work and Bluetooth and dvr from stereo don't work) to the major-chassis A/C, rear roof A/C, and refer all not working (and a dozen other issues in-between) on our first trip has me disgusted at the build quality (and how our dealer has responded). We got to drive 5 hours yesterday returning to CA from AZ in 110 degree heat with only the 1 roof A/C unit working. It barely kept the interior below 100 degrees.

Purchased from Giant RV in Montclair, CA. First call to sales guy. Couldn't even get a sorry out of him. Had to repeatedly ask for Service mgr and GM names and emails. Emailed both of me with NO response. Finally got a service writers attention. Took it in today and his response to my comment that I made a mistake buying this brand was that all new RV's have these issues.  Made in the USA-what a joke. Took it in today and am really hoping they get the major stuff fixed in the next 2 weeks as we're heading to Zion, Grand Canyon, and Moab in early July.  Can't do that withou A/C!!!  Thank god my 60 year old airplane was built with a lot more pride and quality than this crap being turned out these days. That's all the venting for now.  Just beware if you're looking at a HR!!!
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jackiemac

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Re: New Holiday Rambler - nothing but problems
« Reply #1 on: June 21, 2016, 05:05:14 AM »
Picked up our 36' 2016 Holiday Rambler Vacationer a week ago. In summary, I am in disbelief about how absolutely horrible the quality is in the coach. I have never purchased something in my 56 years that even comes to close to this MH. So say we are disappointed is an understatement!!!

From the minor (12v cigarette outlets don't work and Bluetooth and dvr from stereo don't work) to the major-chassis A/C, rear roof A/C, and refer all not working (and a dozen other issues in-between) on our first trip has me disgusted at the build quality (and how our dealer has responded). We got to drive 5 hours yesterday returning to CA from AZ in 110 degree heat with only the 1 roof A/C unit working. It barely kept the interior below 100 degrees.

Purchased from Giant RV in Montclair, CA. First call to sales guy. Couldn't even get a sorry out of him. Had to repeatedly ask for Service mgr and GM names and emails. Emailed both of me with NO response. Finally got a service writers attention. Took it in today and his response to my comment that I made a mistake buying this brand was that all new RV's have these issues.  Made in the USA-what a joke. Took it in today and am really hoping they get the major stuff fixed in the next 2 weeks as we're heading to Zion, Grand Canyon, and Moab in early July.  Can't do that withou A/C!!!  Thank god my 60 year old airplane was built with a lot more pride and quality than this crap being turned out these days. That's all the venting for now.  Just beware if you're looking at a HR!!!

You must be so disappointed. Sorry you've had a bad experience. Our trailer heating vent in the living area is not blowing out air. The dealer sevice guys have added a vent which is closer to furnace so we get air but it's at the opposite side from main living area. It's not the best result. The manufacturer have said it's not their issue! We were gobsmacked at this attitude - we are from Scotland and always thought US quality would be exceptional but we have been disappointed at a few things we have bought. Overall we are happy with trailer but you'd think a fundamental thing like the heating not working correctly would be jumped on and sorted.  Hope you get all of your issues resolved and you enjoy the parks. They are fantastic choices!
Jackie n Steve - Happy Scottish Travellers

2017 Heartland Sundance 288rls
2016 Dodge Ram 2500 6.4L Hemi

Home in Scotland eagerly awaiting next trip!

jsetti

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Re: New Holiday Rambler - nothing but problems
« Reply #2 on: June 21, 2016, 08:09:43 AM »
Sorry to hear all the problems you are having with your new MH. 

When we purchased ours MH we stayed at the dealership for three days before we would drive it off the lot (when the warrantee period began).  We ran every system including the washer and dryer.  Every little item that was not at 100% was fixed before we would accept it.

If a dealer will not allow this, I would find another dealer.  Caveat emptor!

Good luck with getting your repairs done.  Safe travels.
Jean Corsetti
Full-Timer with DH Steve and
Fur Babies Annie & Max
2010 Monaco Diplomat 42SKQ

Gary RV_Wizard

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Re: New Holiday Rambler - nothing but problems
« Reply #3 on: June 21, 2016, 09:22:29 AM »
Sad story!   I know it's a imposition, but if you can, take the coach to the Rev Group factory service center in Alvarado, TX.  They know how to fix the coaches and will get you back in shape much faster than jerking around with that dealer. In my opinion, in the long run you will be better off spending the time to do that.

http://revrvgroup.com/service/fsc.asp
Gary
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Summers: Black Mountain, NC
Home: Ocala National Forest, FL

Old Racer

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Re: New Holiday Rambler - nothing but problems
« Reply #4 on: June 22, 2016, 06:50:21 PM »
We owned a 1999 HR Vacationer which was a no problems rig. Having seen ours, a friend bough a brand new virtually identical unit several years later, it was nothing BUT problems. The final straw was when crappy chipboard drawer in the bedroom just fell apart when being opened. The drawer was fixed, the MH sold and they will never buy HR again. Sad for what was for years a top notch motorhome brand.

LauraCharles

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Re: New Holiday Rambler - nothing but problems
« Reply #5 on: June 22, 2016, 07:23:19 PM »
Tis a tale of woe.. and sorry you're having to deal with it.  We just bought our first RV (of any kind... have only tent camping experience and that was decades ago).  We bought used and have 'taken delivery' three times now due to multiple problems that I assumed would've been discovered and corrected during PDI, but weren't.  Thankfully our dealership is doing their best to give us confidence in both them and the coach (at least imo).  We've had to cancel and change reservations as a a result, but we built in one extra week and so had the flexibility to minimize the impact.
I've learned that there are manufacturers for:
Chassis
Coach
All components in the coach (genny, appliances, HVAC, electric power management systems, water management pieces, etc... I could go on and on.
Point being, the coach manufacturer creates these things using a hodgepodge of components from a variety of manufacturers. (Unfortunately, I suspect, based on lowest bidder).  And it's compounded by the fact that the coach manufacturer will change up components manufacturers they use between model years, for sure, but even within model years.
Hard to blame the dealer for not knowing or being able to keep up.  (Though is EASY to blame the dealer for not taking interest in helping you navigate the issues you're having.).
My dealer is willing to help, but in my short time as an owner, I've come to realize: if I want this to work best, I need to learn as much as possible about every component i have installed in my coach.
Good luck and again, sorry for your experience.
2011 Fleetwood Pace Arrow 38P W24, 8.1 Vortec
2009 Saturn Vue-4 on the ground

timjet

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Re: New Holiday Rambler - nothing but problems
« Reply #6 on: June 23, 2016, 06:19:43 PM »
I have never bought a MH new or used, will soon, but OC Metal Man's experience based on several months reading this and other forums, seems more common than not.

I know a little about boats and when a person buys a new boat many times he has a surveyor (boat inspector) go over the entire boat to make sure it is in operative condition. Why not with a MH??
Tim
Tampa Bay
'07 American Tradition DP 40', 1.5 bath
'14 Honda CRV

steve407

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Re: New Holiday Rambler - nothing but problems
« Reply #7 on: June 23, 2016, 07:45:13 PM »
I have never bought a MH new or used, will soon, but OC Metal Man's experience based on several months reading this and other forums, seems more common than not.

I know a little about boats and when a person buys a new boat many times he has a surveyor (boat inspector) go over the entire boat to make sure it is in operative condition. Why not with a MH??

Thats a really smart idea even for fairly experienced RV'ers. As a buyer you can get so hung up on the price, details, financing, options, delivery times and other things, that you miss the problems with everything else on your mind. An independent, no dog in the fight, inspector that really knows RV's would be worth its weight in problem avoidance. Now if ONLY I can find such a person when I might buy another one.  I bet there are some out there, maybe even on here?  Sounds like a business opportunity for someone really skilled in RV repair.
Someplace new is always just around the next curve. 
2012 Coachman Pathfinder Elite 39' DP, AirForce1, BlueOx Towbar
2012 GMC Terrain Toad
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and Freckles the Dalmatian

Tom

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Re: New Holiday Rambler - nothing but problems
« Reply #8 on: June 23, 2016, 11:57:38 PM »
A boat survey is often an insurance requirement, whereas no such requirement exists with RV insurance.
Tom.  Need help? Click the Help button in the toolbar above.

Stephen S.

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Re: New Holiday Rambler - nothing but problems
« Reply #9 on: June 24, 2016, 11:07:08 PM »
A boat survey is often an insurance requirement, whereas no such requirement exists with RV insurance.

I understand and appreciate the differences.

If the RV has problems, it gets stuck on the side of the road. A tow truck can find it easily.

If a boat has problems...  it can be difficult to get to. ;)
Stephen S.
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Home town: Mableton, GA

timjet

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Re: New Holiday Rambler - nothing but problems
« Reply #10 on: June 25, 2016, 08:44:22 AM »
A boat survey is often an insurance requirement, whereas no such requirement exists with RV insurance.

Yes a survey many times is an insurance requirement an almost always a precondition to obtain financing. We paid cash for our boat and of course had a survey done. Most people do when you are buying a boat with many systems (like a coach). Boat problems gone undetected at purchase can and most times do cost much more to fix than a coach.
Tim
Tampa Bay
'07 American Tradition DP 40', 1.5 bath
'14 Honda CRV

Tom

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Re: New Holiday Rambler - nothing but problems
« Reply #11 on: June 25, 2016, 09:13:00 AM »
Aye Tim, right on all counts. We've purchased a number of boats over the years.
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Mrfix

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Re: New Holiday Rambler - nothing but problems
« Reply #12 on: September 08, 2016, 04:55:39 PM »
I'm sorry to hear about all of your problems, I purchased a 2015 36 DBT holiday rambler and it has been a no problem unit, the fit and finish is great and everything has worked from day 1. I do however take it to the Decatur factory for service when needed, they do great work, it sounds like it may be a worth while trip for you.
Good luck on getting things straightened out.
Mrfix

billwild

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Re: New Holiday Rambler - nothing but problems
« Reply #13 on: September 14, 2016, 01:13:21 PM »
Take it in to the factory like Gary mentioned, or just park it in front of the dealer where you bought it with a great big sign on the side saying: this is a real lemon and you bought it here at this dealer. That would get some attention for you in a hurray I bet.

ronniebellie

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Re: New Holiday Rambler - nothing but problems
« Reply #14 on: September 14, 2016, 01:26:16 PM »
Sorry to hear about this.

Be sure to give Giant RV in Montclair, CA a very low one star rating on Google. The more they get, the more business they will lose. A lot of people actually read Google reviews before they visit/buy from a place. Here's the link of the search. You need to be logged into your Google account to write a review.

https://www.google.com/search?hl=en&as_q=Giant+RV+in+Montclair%2C+CA.&as_epq=&as_oq=&as_eq=&as_nlo=&as_nhi=&lr=&cr=&as_qdr=all&as_sitesearch=&as_occt=any&safe=images&as_filetype=&as_rights=

Papa Wiz

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Re: New Holiday Rambler - nothing but problems
« Reply #15 on: March 25, 2017, 03:28:11 PM »
 >:(. My wife and I bought a 2016 HR Navigator XE last April, 2016.  I have to agree with Mr. Fix.  REV Group puts out mostly crappy MH's.  We have had a major breakdown every trip we have taken.  Here is the list:

1. First trip was shakedown weekend cruise.  The King sized bed on back slide started clunking and grinding.  Back to dealer where they found misalignment of rail system.

2.Second trip the vacu flush toilets quit working....talk about smelly.  I get back to dealer and am told it was my fault when clearly we followed the instructions of waiting for green light before flushing.  Found a broken seal.

3.  Third trip 3 1/2 week tour from MI to Yellowstone.  First day out the Whirlpool refrigerator quit.  Since we were on the road I tried to arrange through warranty work at REV Group to have tech come out when in Rapid City SD.  Lost all food.  Had to buy Yeti to finish the trip.  Whirlpool in Rapid City refused to come out...they decided they no longer serviced RV's.  Was told nothing else they could do unless we returned to dealer.  Dealer had for 6 weeks to repair that and the bed that broke again.  Bed rails were out of alignment so bad the slide would not come in.  They repaired it.....LOL.

4.  Took for a short weekend and bed broke again.....finally went to another General RV dealer in Wixom and the bed was completely rebuilt from base up.....

5.  Left on next long trip this year and currently sitting in Richmond VA where the rear slide will not extend, bed is clunking.....

Now that is just the major stuff.....we have had plumbing problems as well......shower leaking all over coach floor, had a river running through it....loose fittings on shower manifold...not even finger tight.  Washer leaking due to finger tight connections.....kitchen sink leaking all over floor due to, yep you guessed it....less than finger tight fittings....

I am a retired attorney and have put REV group on notice that my coach is a lemon...lemon laws do not cover RVs in MI so I am contemplating rescinding my contract...they take the unit back and I get all my money back....

So you are not alone.  And keep complaining....oh, and look for a used Newmar......

REV Group is terrible.  I even had the VP of customer service on speed dial but Larry just can't seem to fix the problems with this unit.

muskoka guy

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Re: New Holiday Rambler - nothing but problems
« Reply #16 on: March 25, 2017, 03:40:41 PM »
Sorry to hear about all your troubles. I guess this might explain why there is a high number of holiday ramblers for sale on the used market.

Jwalesky

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Re: New Holiday Rambler - nothing but problems
« Reply #17 on: May 07, 2017, 03:43:03 PM »
>:(. My wife and I bought a 2016 HR Navigator XE last April, 2016.  I have to agree with Mr. Fix.  REV Group puts out mostly crappy MH's.  We have had a major breakdown every trip we have taken.  Here is the list:

1. First trip was shakedown weekend cruise.  The King sized bed on back slide started clunking and grinding.  Back to dealer where they found misalignment of rail system.

2.Second trip the vacu flush toilets quit working....talk about smelly.  I get back to dealer and am told it was my fault when clearly we followed the instructions of waiting for green light before flushing.  Found a broken seal.

3.  Third trip 3 1/2 week tour from MI to Yellowstone.  First day out the Whirlpool refrigerator quit.  Since we were on the road I tried to arrange through warranty work at REV Group to have tech come out when in Rapid City SD.  Lost all food.  Had to buy Yeti to finish the trip.  Whirlpool in Rapid City refused to come out...they decided they no longer serviced RV's.  Was told nothing else they could do unless we returned to dealer.  Dealer had for 6 weeks to repair that and the bed that broke again.  Bed rails were out of alignment so bad the slide would not come in.  They repaired it.....LOL.

4.  Took for a short weekend and bed broke again.....finally went to another General RV dealer in Wixom and the bed was completely rebuilt from base up.....

5.  Left on next long trip this year and currently sitting in Richmond VA where the rear slide will not extend, bed is clunking.....

Now that is just the major stuff.....we have had plumbing problems as well......shower leaking all over coach floor, had a river running through it....loose fittings on shower manifold...not even finger tight.  Washer leaking due to finger tight connections.....kitchen sink leaking all over floor due to, yep you guessed it....less than finger tight fittings....

I am a retired attorney and have put REV group on notice that my coach is a lemon...lemon laws do not cover RVs in MI so I am contemplating rescinding my contract...they take the unit back and I get all my money back....

So you are not alone.  And keep complaining....oh, and look for a used Newmar......

REV Group is terrible.  I even had the VP of customer service on speed dial but Larry just can't seem to fix the problems with this unit.
we have a 2017 Navigator xe and we have the exact same bed slide problems... Dealer would not fix it so my husband took it apart and fixed the alliegment but after one try it was back to not working again we finally took out the king size mattress and replaced it with a queen.. You would think the manufacturer would realize the king was just too wide to fit! We also had water problems with our washer (flooded floor)Our checklist was a mile long at least 15 things that didn't work on the unit. I have to say for us the biggest problem was the dealer... ( General RV) all they  care about is getting your money once you sign your name your on your own! Worst dealer ever! Guess it's a lesson learned.

lump

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Re: New Holiday Rambler - nothing but problems
« Reply #18 on: May 08, 2017, 07:29:53 PM »
I am a newbie and getting ready to move up to a Class A.  Guess I will take HR off my list.

Sorry to hear of all the problems.
2004 F250 Super Duty 6.0
2010 Keystone Cougar 292RKS

JudyJB

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Re: New Holiday Rambler - nothing but problems
« Reply #19 on: May 08, 2017, 07:37:27 PM »
Skip the dealer and call the factory customer service.  My experience with my dealer was horrible, so I took my brand new motorhome to the factory for repairs.  They not only fixed stuff without complaining, they actually fixed it so it worked!!!  (Amazing concept.)
Full-timing for over five years in a
2012 Fleetwood Tioga Ranger 31N

Bagelboy

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Re: New Holiday Rambler - nothing but problems
« Reply #20 on: July 06, 2017, 06:42:37 AM »
Did you take it to Decatur, Indiana? I also have problems with my Holiday Rambler (Slides, Leaking, Stress Cracks on the Roof, etc.). decatur is the closest to my home of Holiday Ramblers 3 factories, and it's 800 miles away. Do you think it's worth the time and the trip?
2016 32' Holiday Rambler Vesta.                                                 2004 Jeep Grand Cherokee (Toad)

Gary RV_Wizard

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Re: New Holiday Rambler - nothing but problems
« Reply #21 on: July 06, 2017, 08:10:03 AM »
I've read of numerous problems with the new HR coaches, but I'll bet that the Rev Group factory service center in Decatur, IN, could make it right.  They have the knowledge and readily available parts, and probably better motivation than most dealer shops.
Gary
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Summers: Black Mountain, NC
Home: Ocala National Forest, FL

timjet

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Re: New Holiday Rambler - nothing but problems
« Reply #22 on: July 13, 2017, 05:06:11 AM »
From reading all the rants here and elsewhere about the quality control of new motorhomes, I doubt avoiding the REV group will provide much satisfaction. Until the customer demands a better product the builders are not likely to comply.

A comment was made on this thread several months ago about the wisdom of being able to fix items on your motorhome. This is good advice but the buyer buying a new motorhome would expect that not to be the case. The sad truth is buying new may actually require more maintenance than buying used.
Tim
Tampa Bay
'07 American Tradition DP 40', 1.5 bath
'14 Honda CRV

KandT

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Re: New Holiday Rambler - nothing but problems
« Reply #23 on: July 16, 2017, 06:34:32 AM »
I wonder is buying new is really as bad as it appears or do we only hear of the worst cases?  It would be odd for someone to post "I bought a new motor home and it worked fine."
2005 Winnebago Vectra
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2009 Accord Toad
It's not a problem.  It's a project!

Gods Country

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Re: New Holiday Rambler - nothing but problems
« Reply #24 on: July 16, 2017, 08:04:13 AM »
I wonder is buying new is really as bad as it appears or do we only hear of the worst cases?  It would be odd for someone to post "I bought a new motor home and it worked fine."

Very true. With most things really.
The OP vented and never came back with an update.  I typically don't put much stock in reviews that don't have any kind of follow up.

Makes complete sense to be sure everything functions before taking possession.

jackiemac

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Re: New Holiday Rambler - nothing but problems
« Reply #25 on: July 20, 2017, 11:44:00 AM »
I wonder is buying new is really as bad as it appears or do we only hear of the worst cases?  It would be odd for someone to post "I bought a new motor home and it worked fine."
We had a couple of issues and the dealer sorted them. Since then we have found another couple but will be covered under warranty nk problem.

That said some have real issues, but that seems to happen with used too.
Jackie n Steve - Happy Scottish Travellers

2017 Heartland Sundance 288rls
2016 Dodge Ram 2500 6.4L Hemi

Home in Scotland eagerly awaiting next trip!

kcdc989

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Re: New Holiday Rambler - nothing but problems
« Reply #26 on: October 11, 2017, 11:21:56 AM »
We purchased our Vacationer XE in 2016 and it was in the dealer's shop for 128 out of our first 225 days of ownership.  It was delivered to us with entry doors misaligned, a smashed area in the backsplash, cabinet doors misaligned, rusted snaps on the curtains, shower stall leaking and water collecting on the large slideout roof (not on the bedroom roof).  In all the weeks it spent at the dealer, and with all the effort put into it, including rebuilding the slideout, they could not repair the unit satisfactorily.  We called REV Group Customer Relations and were asked to bring it to Decatur for warranty work.  Well, let me just warn you right here - the full hookups promised are nothing but an electrical outlet in a parking lot.  Other than that, it's not a bad facility, and there are lots of interesting things to see and do in the area.

However.  After rebuilding the slideout AGAIN, and repairing all the damage done by the first, incorrect rebuild, we STILL collect water on the slideout roof.  Yes, it IS covered by an awning.  Yes, it could be a/c drainage (most likely IS).  THE FACTORY REP is now telling me this is "normal."  Yes, I quote you, that is what he says.  And the resolution, as suggested by the FACTORY REP, is to put the motorhome in an unlevel position, with the slides out, and let the water drain, prior to retracting the slides.  Yes, contrary to the owner's manual. 

We have owned both a Kountry Star 5th wheel and an Arctic Fox travel trailer prior to this motorhome.  BOTH had large, flat topped slideouts.  NEITHER had a canopy over the slideout.  NEITHER ever collected water on the slideout roof, and we owned them for a total of 19 years, living in the 5th wheel fulltime for 7 of those years. 

We would like a refund, and I am happy to share our tale and documentation with anyone else that is experiencing any issue of this sort and wishes resolution.  I think our next letter will be to the Arbitration Board, as documented in the owner's manual. 

Oh, btw, YES, our original dealer is Alliance Coach, of Wildwood, FL, and when we questioned the owner about the flaws, he told us that as long as we consumers kept purchasing units at the rate we were, the manufacturers would keep producing "these pieces of crap."  (he also told us that his technicians were among the best trained in the country, yet they put our slideout back together improperly and left out critical pieces and shorted the plywood roof to boot)

And, yes, we took the factory tour while in Decatur.  I find it incredible that they are PROUD to manufacture such an intricate (but shoddy) product in only 2 days and 2 hours.  Personally, I would rather they took their time and turned out a product they could be proud of instead.

Spring Creek

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Re: New Holiday Rambler - nothing but problems
« Reply #27 on: October 11, 2017, 09:35:35 PM »
I bought 3 new RV's and two worked fine  ::)

2 Winnebagos = Good
1 Newmar = Horrible

So, it is possible to buy a brand new RV and have very few problems.   Wouldn't have needed the third one if the second one wasn't so bad.
Kurt
2018 Winnebago Minnie Winnie 31K - 2011 Equinox

Larry N.

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Re: New Holiday Rambler - nothing but problems
« Reply #28 on: October 12, 2017, 07:43:22 AM »
I bought 3 new RV's and two worked fine  ::)

2 Winnebagos = Good
1 Newmar = Horrible

So, it is possible to buy a brand new RV and have very few problems.   Wouldn't have needed the third one if the second one wasn't so bad.

While my Newmar has had few problems (a shade that wouldn't extend, a couple of other minor things), all handled by the dealer on the first return visit (they had it a week or so).
Larry and Mary Ann N.
2016 Newmar Ventana 3709 -ISB6.7 XT 360HP
2015 Wrangler Sahara Unlimited toad
Formerly: Trailmanor 2720SL
  de N8GGG

megthered1

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Re: New Holiday Rambler - nothing but problems
« Reply #29 on: October 12, 2017, 11:28:57 PM »
With all of these horror stories of coaches falling apart after you drive out of the dealership, I thought I would put in my story. We bought our first MH in July of this year. We spent probably a full year researching and knew what we wanted. We finally found the coach, a 2012 Monaco LaPalma. We just got home from a 4,000 mile trip around the US and had no problems. Not one. The coach drives like a dream, everything works except the stereo, it died on our last day. We are the third owner and we bought it from a private seller who only had it for a short time, but replaced everything that needed replacing. The original owner had meticulous records of everything they had done. It is in amazing shape. We are youngish retirees (late 50's) and plan on using this coach probably 8 months of the year.

I know we are in the minority and have been lucky so far. I am not so silly to think nothing will ever happen to us. But if the things that have happened to all of you, had happened to us, I don't think I would ever want to own a MH  again. I couldn't trust it. It makes me so sad to think that the people who are building these horrible coaches don't even bother to think of their customers, and the customers keep coming back to them. Are people that used to shoddy treatment? Or do they think they are powerless and don't want to rock the boat?  Personally, I love a little boat rocking, if it gets the job done.

 

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