Dreamsend
Well-known member
- Joined
- Aug 16, 2016
- Posts
- 614
Kinda frustrated here. Just spent an hour on the phone with ATT Mobile Cust. Support/Tech Support to try and understand HOW my Mobley data usage is being reported on my online (internet) ATT account (not an ATT app access). No love!
Maybe some one of you or more can help. So when I log in to my account, and go to USAGE, it reports 14.72 GB; then underneath that is the statement "this is usage since May 30, 2017." I think that is ridiculously low. The cust. rep. said the 14.72 is my usage to date in this billing period.
When I've checked off and on over the months, it has reported my usage as 4GB, 6 GB and similar.
Next if you click on REPORTS at the bottom of the "more usage info" page, you get a bar graph of your usage month by month. You can select from a drop down what time period you wish to see on the bar graph - every month, 1 month, 3 months etc.
THIS graph shows that my usage is an average of ~112 GB per month - varying between about 57 GB and a high of 225 GB in January 2018, which I also think is ridiculous.
Neither of the tech support people I had to talk with (because first one disappeared, and another person picked up so I had to start all over with the issue) had any clue, which of course they would not admit and even went so far as to question what browser I was using!!#5$#. So, a CASE had to be submitted to the "TEAM" (I hate that concept) with a resolution date of February 23. Hurmph!
The Mobley is my sole connectivity I'm using at this point - running everything - desktop, tablet, streaming, Kindle. I'm online a lot so the higher data usage is very possible. I'm just trying to see what it actually is, as I'm wondering if I'm gonna be in trouble on the road if I don't lower that usage.
Have any of you using the Mobley looked at your Mobley data usage? by using the My ATT computer web site - NOT YOUR ATT mobile phone via an app.
Do you find any discrepancy in the data usage that is being reported? from one place to another on the web site?
I know the Mobley is Unlimited - and only throttled after 22 GB due to traffic etc. I'm in the city so maybe there is this much bandwidth that I have never noticed any slowdowns. I do not expect to have such lavish capacity in the boonies however. I just want to know my data usage, and how I might lower it going forward.
Thanks in advance
Linda
Maybe some one of you or more can help. So when I log in to my account, and go to USAGE, it reports 14.72 GB; then underneath that is the statement "this is usage since May 30, 2017." I think that is ridiculously low. The cust. rep. said the 14.72 is my usage to date in this billing period.
When I've checked off and on over the months, it has reported my usage as 4GB, 6 GB and similar.
Next if you click on REPORTS at the bottom of the "more usage info" page, you get a bar graph of your usage month by month. You can select from a drop down what time period you wish to see on the bar graph - every month, 1 month, 3 months etc.
THIS graph shows that my usage is an average of ~112 GB per month - varying between about 57 GB and a high of 225 GB in January 2018, which I also think is ridiculous.
Neither of the tech support people I had to talk with (because first one disappeared, and another person picked up so I had to start all over with the issue) had any clue, which of course they would not admit and even went so far as to question what browser I was using!!#5$#. So, a CASE had to be submitted to the "TEAM" (I hate that concept) with a resolution date of February 23. Hurmph!
The Mobley is my sole connectivity I'm using at this point - running everything - desktop, tablet, streaming, Kindle. I'm online a lot so the higher data usage is very possible. I'm just trying to see what it actually is, as I'm wondering if I'm gonna be in trouble on the road if I don't lower that usage.
Have any of you using the Mobley looked at your Mobley data usage? by using the My ATT computer web site - NOT YOUR ATT mobile phone via an app.
Do you find any discrepancy in the data usage that is being reported? from one place to another on the web site?
I know the Mobley is Unlimited - and only throttled after 22 GB due to traffic etc. I'm in the city so maybe there is this much bandwidth that I have never noticed any slowdowns. I do not expect to have such lavish capacity in the boonies however. I just want to know my data usage, and how I might lower it going forward.
Thanks in advance
Linda