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Author Topic: Problem with Chrome book  (Read 1484 times)

eliallen

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Problem with Chrome book
« on: February 17, 2018, 07:04:20 PM »
Problem with the  browser on my Chromebook,  on you tube  or any other site,  I enter the Number 1 or 2  in the search block, the page close and returns to the previous page. No problem with any other number. I have  Power washed, many times. Set up a new user.  Sent it in to Asus.  When it came back it did the same thing a few times then worked ok until today.  Tks

SeilerBird

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Re: Problem with Chrome book
« Reply #1 on: February 17, 2018, 07:14:47 PM »
Wow, I am stumped. I have been using Chromebooks since 2012 and love them. I have never had any problem with any of them software wise. I just tried entering the numbers 1 and 2 into the Google search bar and it searched for 1 and 2. It cannot be a virus, it cannot be malware. I am guessing that there is a problem with the motherboard but I have no clue as to what it is.
I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
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Bobtop46

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Re: Problem with Chrome book
« Reply #2 on: February 18, 2018, 09:45:22 AM »
Google changed its ad policy and ad tracking on that day.  I had to do a complete "power down master clear" and everything is working fine again.  A soft power down will not make a difference.  Soft power down = doing a reboot from OS menu,  Hard power down = close everything and press power button or on OS menu select "shut down"
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eliallen

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Re: Problem with Chrome book
« Reply #3 on: February 19, 2018, 04:57:26 PM »
This first started  Dec. 2017. I am waiting on Asus Tech support. I think it is mechanical, not software related.

spencerpj

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Re: Problem with Chrome book
« Reply #4 on: February 19, 2018, 06:03:35 PM »
delete the program, and reinstall.  Pretty easy if you have decent connection

Molaker

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Re: Problem with Chrome book
« Reply #5 on: February 19, 2018, 06:26:21 PM »
I'm going to venture a guess that is it a keyboard problem.  Possibly a solder fracture or dirty key switches, but more likely foreign material causing an intermittent short between data lines.  You might try a can of compressed air for keyboard cleaning.
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eliallen

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Re: Problem with Chrome book
« Reply #6 on: February 20, 2018, 08:11:35 AM »
delete the program, and reinstall.  Pretty easy if you have decent connection
Power wash did that.
I'm going to venture a guess that is it a keyboard problem.  Possibly a solder fracture or dirty key switches, but more likely foreign material causing an intermittent short between data lines.  You might try a can of compressed air for keyboard cleaning.
So far problem only exist as I described.

Molaker

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Re: Problem with Chrome book
« Reply #7 on: February 20, 2018, 09:47:17 AM »
Power wash did that.So far problem only exist as I described.
What happens when you enter a 1 or 2 in a Google doc or application other than the browser search field?
Tom & Joyce and Ditto the "don't tell her she's a dog" Westie
U.S. Navy (Ret)
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eliallen

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Re: Problem with Chrome book
« Reply #8 on: February 20, 2018, 10:41:24 AM »
What happens when you enter a 1 or 2 in a Google doc or application other than the browser search field?
Works OK in Search field, but not inside  the document.  It ask  if I want to leave this document.  Google sheets,  RV Forum , Accu Weather, will close and go back to the previous page.  Google news  G-Mail, works OK.   
« Last Edit: February 20, 2018, 11:04:47 AM by eliallen »

Molaker

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Re: Problem with Chrome book
« Reply #9 on: February 20, 2018, 02:32:20 PM »
Works OK in Search field, but not inside  the document.  It ask  if I want to leave this document.  Google sheets,  RV Forum , Accu Weather, will close and go back to the previous page.  Google news  G-Mail, works OK.
Then I stand by my suggestion of a keyboard problem.  Whether some sort of debris problem or actually defective, I cannot say, but I suspect the latter.  I cannot picture any kind of software problem causing this.
Tom & Joyce and Ditto the "don't tell her she's a dog" Westie
U.S. Navy (Ret)
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eliallen

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Re: Problem with Chrome book
« Reply #10 on: February 20, 2018, 05:30:14 PM »
Then I stand by my suggestion of a keyboard problem.  Whether some sort of debris problem or actually defective, I cannot say, but I suspect the latter.  I cannot picture any kind of software problem causing this.
Does the same thing with a external keyboard.

Molaker

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Re: Problem with Chrome book
« Reply #11 on: February 20, 2018, 06:30:15 PM »
Does the same thing with a external keyboard.
Then it is an even bigger (read 'probably not worth fixing') problem because it would appear there is a problem with the keyboard controller circuit.  That's something most folks don't want to tackle and is where the 'not worth it' comes in if you have to have a repair service do it.


Keep in mind, troubleshooting from afar is a lot of educating guessing at best.   
Tom & Joyce and Ditto the "don't tell her she's a dog" Westie
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eliallen

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Re: Problem with Chrome book
« Reply #12 on: February 20, 2018, 06:53:06 PM »
Then it is an even bigger (read 'probably not worth fixing') problem because it would appear there is a problem with the keyboard controller circuit.  That's something most folks don't want to tackle and is where the 'not worth it' comes in if you have to have a repair service do it.


Keep in mind, troubleshooting from afar is a lot of educating guessing at best.

Right about cost, it is still under warranty. Just waiting on them for instructions.  "troubleshooting from afar" depends who is on both ends.

ELeland

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SeilerBird

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Re: Problem with Chrome book
« Reply #14 on: February 22, 2018, 05:57:47 AM »
Could it be related to this?

http://www.foxnews.com/tech/2018/02/09/scam-hijacks-google-chrome-browser-tries-to-get-your-personal-data.html
No it could not be related to that problem. That is a Windows problem, not a Chrome problem. It could not happen on a Chromebook because you can't get a virus or malware with a Chromebook. Chromebooks do not run programs so viruses are a non issue.
I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
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kdbgoat

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Re: Problem with Chrome book
« Reply #15 on: February 22, 2018, 07:24:23 AM »
Virus-no, malware-possibly.

Maybe this will help:

https://chromebook.guide/chromebook-virus-removal/
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SeilerBird

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Re: Problem with Chrome book
« Reply #16 on: February 22, 2018, 07:27:51 AM »
The malware is only possible for the terminally stupid. If you attempt to go to a site that is a known malware distributor Google will fill your screen with a giant warning not to go there under threat of malware. Yes you could ignore the warning and go there anyhow but to do so makes the malware your responsibility, not Google's.
I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
Favorite 2017 shots:
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eliallen

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Re: Problem with Chrome book
« Reply #17 on: February 22, 2018, 07:35:47 AM »
Virus-no, malware-possibly.

Maybe this will help:

https://chromebook.guide/chromebook-virus-removal/
"Reset your Chromebook" is what it recommends. This is has been done many times.  The unit is on it's way back to Asus. Thanks for the responses.

eliallen

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Re: Problem with Chrome book
« Reply #18 on: March 08, 2018, 10:57:13 AM »
Update.... Motherboard was replaced. All is well now. Thanks to all.

SeilerBird

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Re: Problem with Chrome book
« Reply #19 on: March 08, 2018, 11:17:55 AM »
Yesterday I had to use my Windows laptop to do an update to my Garmin. It was a complete mess. I ended up having to reset the system. That took literally all day. Five or six times it started the 0-100 counter and then started it for a different reason. Frigging updates suck. I was finally able to actually use the dumb thing this morning. The entire time I was using it I was cussing Microsoft. I have been using a Chromebook for 6 years now and I am spoiled by the 8 second boot up, the blazing speed while surfing the Internet, the lack of malware and viruses and the fact the updating goes on behind my back without turning the machine into a turtle.
I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
Favorite 2017 shots:
https://photos.app.goo.gl/y0HbMU5KYa2hx02E3
My portfolio:
https://goo.gl/photos/Cx4SaYhGfYFShSty7
My Grand Canyon shots:
https://photos.app.goo.gl/Nc1AT8tQp25wJwfm1

Molaker

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Re: Problem with Chrome book
« Reply #20 on: March 08, 2018, 11:24:19 AM »
Yesterday I had to use my Windows laptop to do an update to my Garmin. It was a complete mess. I ended up having to reset the system. That took literally all day. Five or six times it started the 0-100 counter and then started it for a different reason. Frigging updates suck. I was finally able to actually use the dumb thing this morning. The entire time I was using it I was cussing Microsoft. I have been using a Chromebook for 6 years now and I am spoiled by the 8 second boot up, the blazing speed while surfing the Internet, the lack of malware and viruses and the fact the updating goes on behind my back without turning the machine into a turtle.
Windows is a sort of "use it or lose it" affair.  If you don't keep it updated, it will choke trying to catch up.  I frequently recommend that any Windows machine, in particular Windows 10, be turned on and left on for at least 1 day a week, if it is going to be used at all.
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kdbgoat

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Re: Problem with Chrome book
« Reply #21 on: March 08, 2018, 11:29:47 AM »
I learned the same thing when I got a new laptop with Windows 10. I use a hard ethernet connection when I see an update pop up.
« Last Edit: March 08, 2018, 11:40:09 AM by kdbgoat »
I know you believe you understand what you think I said,
But I am not sure you realize what you heard is not what I meant


2016 Leprechaun 319DS

SeilerBird

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Re: Problem with Chrome book
« Reply #22 on: March 08, 2018, 11:31:52 AM »
Windows is a sort of "use it or lose it" affair.  If you don't keep it updated, it will choke trying to catch up.  I frequently recommend that any Windows machine, in particular Windows 10, be turned on and left on for at least 1 day a week, if it is going to be used at all.
I use my Windows machine maybe once every few months for an hour or so. I really hate Windows so I am not going to keep turning it on just to satisfy so pointless upgrades. It is more fun just to cuss at Microsoft.
I would like to apologize to anyone I have not yet offended. Please be patient and I will get to you shortly.
Favorite 2017 shots:
https://photos.app.goo.gl/y0HbMU5KYa2hx02E3
My portfolio:
https://goo.gl/photos/Cx4SaYhGfYFShSty7
My Grand Canyon shots:
https://photos.app.goo.gl/Nc1AT8tQp25wJwfm1

Fogetty

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Re: Problem with Chrome book
« Reply #23 on: March 08, 2018, 03:42:32 PM »
... I have been using a Chromebook for 6 years now and I am spoiled by the 8 second boot up, the blazing speed while surfing the Internet, the lack of malware and viruses and the fact the updating goes on behind my back without turning the machine into a turtle.

The Chrome OS is based on Linux. I hope to migrate my home computer to Linux before Windows 7 (AKA "when-doze") support ends. I leave it running all the time and reboot once a week whether it needs it or not.  ;) ;D

I just have a few programs (finance and genealogy) that I can't run in Linux - yet.

John From Detroit

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Re: Problem with Chrome book
« Reply #24 on: March 08, 2018, 06:12:45 PM »
I will say this about chromebooks

While I was in GA I got a chrome book and was seriously amazed, I've set up so many Windows machines I have lost count. Long, drawn out set up.  IN fact the FULL setup may take a few days as updates filter in.

The Chromebook.. Turned on, choose Wi-Fi Node,, Entered PSK,, Entered my GOOGLE user name (My real E-mail address, not one I publish) and my password (Likewise I do not publish) and within 2 minutes I was up and running, all my Chrome bookmarks and  everything.  Perhaps 3 minutes ffrom setting it atop the desk!!!

Recently it had a bump.. IT would not take power (I think I know why) so I got a second Chromebook, same low end (250 or less) HP. and fired it up... THen the next day the older one took power and worked in fact  used it earlier today.

Suddenly whereas my full internet run divided between the windows machine (Which I still use cause somne things a Chrome book CAN NOT DO) (There is not an app for that)  I';d be doing good if I finished my "Morning" Net run by suppertime.. I was done by 2pm today.  I do what I have to on the TOsh (Windows 10) Then switch to teh Chromebooks
(The Tosh is hard wired to the house router. I"ve turned the Wi-Fi off for now)
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blw2

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Re: Problem with Chrome book
« Reply #25 on: March 09, 2018, 01:28:00 PM »
Windows is a sort of "use it or lose it" affair.  If you don't keep it updated, it will choke trying to catch up.  I frequently recommend that any Windows machine, in particular Windows 10, be turned on and left on for at least 1 day a week, if it is going to be used at all.

true, but also loose it if you use it too!  The more you use it the more "cluttered up" the system gets.

I've been using my Toshiba Chromebook2 for about 3-1/4 years now.  I use it a lot.  The battery life is not nearly what it once was, but still ok....and the charging port has gotten to be a loose connection and gets hot....but otherwise the machine works just about as well as when new.   Never had a windows or Mac PC that old that wasn't a complete dog. Macs are better, but still get to be a dog eventually.

About the only two issues we have with chromebooks is occasionally we run into the landscape/portrait printing issue.  I sure do wish they'd fix that.  And the other thing is that our cloud printers sometimes deregister, and I never have been able to wrap my head around why.
Brad (DW + 3 kids)
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