It's the political swipes....(especially when you have a CEO using his company to spew hatred and disrespect about our president.) But I will restrain myself from even discussing that ...
.
As for shopping at the CW store... I don't think that is where people have all the problems, I'll go there and pay CW's inflated prices if I need something right away. Except for being badgered over and over about renewing a Good Sam membership, the store service isn't bad.
From what I hear...it's always been the RV Sales and Service departments that are where people have problems. (I believe that to be the franchised part of a CW location)
In their defense...
Historically, in the service/repair related industries.. (especially automotive related), there is a higher likelihood of disputes with workmanship, service or charges.
In the car world it's very common the hear people ask.. " Do you know a good place to get my car worked on ?" or a good place to buy a used car ?. Even the factory dealerships are bad. The skill level of a single serviceman often forms your viewpoint of the whole company, a great repairman/shop often has a waiting list of customers.
As a former service shop owner I found that no matter how hard you try... there is always one customer that it will never be cheap enough, fast enough, or good enough for them.
I remember one lady accused me of changing spokes out with rusted ones in the wheels after I serviced her sons motorcycle, she said she would have noticed that detail before... I looked at her husband to see if he'd save me..but I had to just walk away.
In the RV world, a company has to be good at home and automotive repair. ...so a good place is almost twice as hard to find.