We had a minor incident recently (the exhaust pipe was dragging along the pavement). It was an item that was covered by Ford warranty (because the weld for the hanger was defective).
From a spot on the side of the road Ford was helpful in that they would find the closest dealer and have the unit towed there. No, they would not check to see when service would be available. it was a Friday afternoon, so sitting in a dealership waiting for Monday for a minor issue was not very appealing.
Coachnet's response was to find a local service provider and arrange for service. It was a busy day so it would be a couple of hours, but we would have service that day.
Bottom line we were able to pull into a shopping plaza where we bought wire to hoist the piece up well enough to make it home. Didn't need the service.
A few years ago we had a flat while on the road. Coach net made sure we were someplace safe, called the sheriff to direct traffic around us, Shopped for a replacement tire, and arranged for service. We had to pay for the new tire, but the service was covered and completed within a couple of hours.