jymbee
Well-known member
Spent about an hour on the phone today trying to make sure we were covered for windshield replacement cost. Looking at our recently purchased AARP Hartford plan I saw both car & pickup had full glass but not the RV.
At about the same time I was looking at FMCA info and saw they mentioned glass coverage. Called them and the nice lady suggested I should call Custom Glass Solutions as they're the ones that do the work and they could offer an FMCA membership.
Called Custom Glass and while there were also very informative, I don't the FMCA person knew exactly how it worked as Custom told me that no matter what, any claim had to originate with my insurance company.
Next I called Hartford and there person must have been new as he had me on hold for over 10 minutes and finally came back with a "I think you're covered". Uh, sorry but I really need to know for certain. He said if I wanted he could ask so-and-so at such-and-such department as they were the authorities. "Yes, please".
Bottom line: A glass claim for the RV would have to be made under the comprehensive coverage. I had a $500 deductible (did not recall it was that high!) and for an extra $97/yr. that could be changed to $50 deductible.
At this point I was so weary of the back & forth & phone calls-- I just said "do it".
Perhaps there was a better option had I been more patient? Has anyone had the windshield in the motorhome replaced? I'm guessing that's a pretty costly repair?
At about the same time I was looking at FMCA info and saw they mentioned glass coverage. Called them and the nice lady suggested I should call Custom Glass Solutions as they're the ones that do the work and they could offer an FMCA membership.
Called Custom Glass and while there were also very informative, I don't the FMCA person knew exactly how it worked as Custom told me that no matter what, any claim had to originate with my insurance company.
Next I called Hartford and there person must have been new as he had me on hold for over 10 minutes and finally came back with a "I think you're covered". Uh, sorry but I really need to know for certain. He said if I wanted he could ask so-and-so at such-and-such department as they were the authorities. "Yes, please".
Bottom line: A glass claim for the RV would have to be made under the comprehensive coverage. I had a $500 deductible (did not recall it was that high!) and for an extra $97/yr. that could be changed to $50 deductible.
At this point I was so weary of the back & forth & phone calls-- I just said "do it".
Perhaps there was a better option had I been more patient? Has anyone had the windshield in the motorhome replaced? I'm guessing that's a pretty costly repair?
