Just a follow-up on my issue... in the process of trying to do it myself, I was very close to giving up, but since I wasn't pressed for time, I just took my time and worked through the replacement of the left channel. I purchased the new OEM Dometic part myself a good price. I chose to only replace the outer channel and upper brace as those were the only parts showing any hint of damage and I didn't want to get into replacing the mounting track/bracket that attaches to the RV.
After talking the 'tech support' fellow from the RV company I purchased from (smart, smart guy), he suggested it's possible to replace only the parts I wanted to and that I should fully extend the awning to pin the roller instead of just a foot or so, as is done for some maintenance.The reason became obvious, as the gas piston is very strong and wants to extend. I actually tried taping it first with several pieces of duct tape (as there are not holes to tie wrap it) it just busted all the tape.
So, fully extend it, I did. I pinned the hole with a good quality Craftsman 7/32" drill bit, making sure to get the solid part of the bit at the critical pressure point. I taped the area as well just as a precaution. I supported the roller with a contraption I made from a 2x4 and two pieces of wood creating a 'cradle' for the roller.
After disassembling the parts from the new unit I purchased, I carefully began popping off the lock washers and pulling the 4 pins that held the parts together. The gas piston did open a bit more but it wasn't a problem. I did have to enlist my wife to help hold the roller up while I disconnected the top of the channel from the roller (again, I did not replace the piston since my rig is just a few months old). It went fairly well with some assistance holding things here and there. Odd thing is, once I got to the point of removing the 'pin' (drill bit) from the roller, I found it broken! Thankfully, along with the tape it held and didn't unwind. I guess there is quite a bit more tension when it is rolled all the way out. I'm not sure what kind of pin would work well. (Earlier, I used some SS rod I purchased when I was trying to do the work without extending the awning and it even put a bend in that rod and made it a bit hard to pull out. I wonder how well the recommended cotter pin would work. Seems like it would be weaker than SS.)
All in all, it was a bit of an exercise but I'm used to doing things myself and I'm sure I save a couple hundred dollars from having someone come and do it for me.