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Author Topic: Unable to shutoff Mobley sleep mode  (Read 1854 times)

DutchEagle

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Re: Unable to shutoff Mobley sleep mode
« Reply #30 on: November 10, 2018, 09:40:15 PM »
The simplest "fix" is to just move the Mobley's SIM to another hotspot device like the Netgear Unite series. No timeouts, they allow more device connections, and they accept external antennas including MIMO setups. Do NOT move the SIM to a phone though. AT&T has been known to shut people down for doing that.

The updated MOBLEY software (V1.0.3) will put a lock on your SIM card. This means if your Mobley has already updated to version V1.0.3 it's not an easy swap. See the below article from rvmobileinternet.com

https://www.rvmobileinternet.com/att-connected-car-mobley-sims-reporting-as-pin-locked/
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NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #31 on: November 10, 2018, 09:53:15 PM »
The updated MOBLEY software (V1.0.3) will put a lock on your SIM card. This means if your Mobley has already updated to version V1.0.3 it's not an easy swap. See the below article from rvmobileinternet.com

https://www.rvmobileinternet.com/att-connected-car-mobley-sims-reporting-as-pin-locked/

It's actually quite easy. Just ask AT&T tech support for the PUK codes for your SIM and unlock it. It took me less than 10 minutes on the phone to get the codes. After you unlock the SIM, set a new PIN code. That may prevent the update from changing it again.
« Last Edit: November 10, 2018, 09:56:32 PM by NY_Dutch »
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #32 on: November 11, 2018, 05:42:19 AM »
The simplest "fix" is to just move the Mobley's SIM to another hotspot device like the Netgear Unite series. No timeouts, they allow more device connections, and they accept external antennas including MIMO setups.


Dutch, I have this inexpensive Netgear range extender which I use very occasionally - modest range increase and allows many device connections. Since it's just me the number of devices isn't an issue, typically laptop, phone and Roku. Aside from the timeout issue, what would a Unite do for me? Speak slowly and use crayons  ;)
Scott
2014 Montana High Country 343RL (37')
2011 SD F-250 Crewcab LB 4x4, 6.2 Gas, 10K gross
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NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #33 on: November 11, 2018, 06:53:50 AM »

Dutch, I have this inexpensive Netgear range extender which I use very occasionally - modest range increase and allows many device connections. Since it's just me the number of devices isn't an issue, typically laptop, phone and Roku. Aside from the timeout issue, what would a Unite do for me? Speak slowly and use crayons  ;)

Maybe nothing in your case... I have found that our AT&T/Netgear Unite hotspot typically has a better signal and faster speeds than the Mobley, but not by a lot. Connecting an external antenna helps even more though in weaker signal areas. I also like being able to just stick the Unite in my pocket to take it with us while visiting friends, doing laundry at a laundromat, etc., so we can stream videos, download large photos, and so forth, without using up the more expensive data on our phones. That also lets us use a VOIP app for phone calls on our Verizon phones using the AT&T towers when we're out and about where AT&T has better service than Verizon.
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Tom

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Re: Unable to shutoff Mobley sleep mode
« Reply #34 on: November 13, 2018, 06:35:31 PM »
Yesterday, at our S&B seasonal home, I plugged the Mobley into a 110V wall outlet, and it hasn't shut off or timed out since. I'm assuming that the wall outlet is giving me a higher voltage than the 12V-powered inverter in the car  ???
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Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #35 on: November 13, 2018, 10:08:25 PM »
It's likely your AC adapter's voltage in the car was lower unless you have a pure sine wave inverter.  Thanks for confirming that my experience wasn't a fluke!
« Last Edit: November 13, 2018, 10:14:54 PM by Lou Schneider »

Tom

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Re: Unable to shutoff Mobley sleep mode
« Reply #36 on: November 13, 2018, 10:10:04 PM »
Aye Lou, I doubt it's pure sine wave for under $25  ;D
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Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #37 on: November 13, 2018, 10:30:18 PM »
Maybe nothing in your case... I have found that our AT&T/Netgear Unite hotspot typically has a better signal and faster speeds than the Mobley, but not by a lot. Connecting an external antenna helps even more though in weaker signal areas. I also like being able to just stick the Unite in my pocket to take it with us while visiting friends, doing laundry at a laundromat, etc., so we can stream videos, download large photos, and so forth, without using up the more expensive data on our phones.

I use a USB to Mobley cable and an inexpensive rechargable USB battery pack like you'd use to charge a cell phone when I want to make my Mobley portable.  A rubber band holds them together nicely and the battery powers the Mobley for several days.

I haven't tried this combo since the software update. so I guess it will make the Mobley will time out.  But that's not a major problem.
« Last Edit: November 13, 2018, 10:37:43 PM by Lou Schneider »

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #38 on: November 14, 2018, 04:26:58 AM »
I've got the Mobley wall wart Lou suggested on order and will report the results.
Scott
2014 Montana High Country 343RL (37')
2011 SD F-250 Crewcab LB 4x4, 6.2 Gas, 10K gross
Eezrv TPMS
Fulltimer

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #39 on: November 14, 2018, 06:43:45 AM »
I use a USB to Mobley cable and an inexpensive rechargable USB battery pack like you'd use to charge a cell phone when I want to make my Mobley portable.  A rubber band holds them together nicely and the battery powers the Mobley for several days.

I haven't tried this combo since the software update. so I guess it will make the Mobley will time out.  But that's not a major problem.

I used to do the same thing, Lou. But switching the SIM to the Unite is more convenient for just slipping into a pocket. 
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #40 on: November 23, 2018, 03:28:44 AM »
It may be the 5 - 12 volt conversion has a slightly low output, not a problem when Mobley had the "Never" timeout, but now the voltage is not high enough to let the Mobley think the car is running so it's starting the shutdown timer.

I use a 12 volt Mobley wall wart at home


Lou, I bought this exact wall wart and it didn't resolve the issue  ???  Looks like I have to go the timer route
Scott
2014 Montana High Country 343RL (37')
2011 SD F-250 Crewcab LB 4x4, 6.2 Gas, 10K gross
Eezrv TPMS
Fulltimer