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Author Topic: Unable to shutoff Mobley sleep mode  (Read 633 times)

Back2PA

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Unable to shutoff Mobley sleep mode
« on: October 30, 2018, 08:17:07 AM »
AT&T recently had a two towers down for a couple days in my area, causing a loss of service due to congestion on the remaining tower. After multiple calls to AT&T after they fixed the towers (but while I was still having connection issues) they suggested I call ZTE. ZTE had me do a factory reset on the Mobley which eventually did seem to resolve the connection issue.


However as a result of the reset the unit defaulted to the 30 minute sleep mode. When I go to advance settings the longest timeout available is now two hours, not the "never" which was there when I bought it. Has anyone else run into this? Are the any secret settings of which I'm not aware?
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #1 on: October 30, 2018, 08:34:48 AM »
AT&T recently pushed out a software update to the Mobley's that removed the "Never" timeout choice in an apparent attempt to limit fulltime out of the vehicle use. The same update also locked the SIM so it can't be used in another device. Strangely, the AT&T tech support folks seem to have no problem supplying the "PUK codes" that can be used to unlock the SIM though. I use my Mobley SIM in a Netgear Unite hotspot, and I changed the default SIM lock code so the update can't lock it if I put it back in the Mobley. I did request the SIM PUK codes though, just in case I should need them.
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #2 on: October 30, 2018, 08:52:18 AM »
AT&T recently pushed out a software update to the Mobley's that removed the "Never" timeout choice in an apparent attempt to limit fulltime out of the vehicle use. The same update also locked the SIM so it can't be used in another device. Strangely, the AT&T tech support folks seem to have no problem supplying the "PUK codes" that can be used to unlock the SIM though. I use my Mobley SIM in a Netgear Unite hotspot, and I changed the default SIM lock code so the update can't lock it if I put it back in the Mobley. I did request the SIM PUK codes though, just in case I should need them.
That's not good news. I don't think I have another device to use so I could unlock the SIM . I've got a "gray market" Verizon 3G mifi, a couple of iPhones and a Kyocero flip phone.
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #3 on: October 30, 2018, 08:54:06 AM »
It's really not that big of a deal.  The "sleep" mode timer only comes into play if the voltage at the Mobley drops below 11.5 volts.  As long as you're plugged into electricity or charging your batteries via solar it won't shut down.  I have my Mobley on an AC adapter and it runs for days at a time even after the update.  I reboot it every couple of days but that's a different issue.

While boondocking, the countdown timer will start if the Mobley voltage drops below 11.5 volts.  Momentary dips don't count as the timer will reset when the voltage rises above that level.  A continuous drain to 11.5 volts is pretty severe since 50% discharge is 12.20 volts.

The Mobley will also enter sleep mode if it's source voltage drops below 9.0 volts.
« Last Edit: October 30, 2018, 09:03:03 AM by Lou Schneider »

Heli_av8tor

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Re: Unable to shutoff Mobley sleep mode
« Reply #4 on: October 30, 2018, 09:14:53 AM »
Iíd like more info on requesting the PUK code.

Who do I call?

Do you need to give a reason?

What info will I need when I call?

Guess I need to be spoon-fed on this.
Tom & Theresa
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Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #5 on: October 30, 2018, 09:58:56 AM »
It's really not that big of a deal.  The "sleep" mode timer only comes into play if the voltage at the Mobley drops below 11.5 volts.  As long as you're plugged into electricity or charging your batteries via solar it won't shut down. 

That's counter to what I'm experiencing. I'm plugged in and it's still happening. It's plugged in to the dash 12V receptacle and I just checked voltage, the gauge is showing about 13 which is what I would expect since my coach batteries charge when on shore power. After a couple hours the Mobley shuts off, which is what the timeout is set for.

Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #6 on: October 30, 2018, 10:00:29 AM »
Is the dash outlet on the house or chassis battery?  The gauge probably shows voltage on the house battery.

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #7 on: October 30, 2018, 10:06:03 AM »
Is the dash outlet on the house or chassis battery?  The gauge probably shows voltage on the house battery.

I am assuming it's on chassis, but I honestly don't know. The gauge I checked was, based upon that assumption, the gauge cluster chassis gauge. House voltage from Xantrex is 13.7V, so it seems like either way I'm well over the voltages you mention.

For giggles I'll switch it to the OEM wall 12V receptacle which I assume is on the house batteries
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

shorts

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Re: Unable to shutoff Mobley sleep mode
« Reply #8 on: October 30, 2018, 11:51:56 AM »
Iíd like more info on requesting the PUK code.

Who do I call?

Do you need to give a reason?

What info will I need when I call?

Guess I need to be spoon-fed on this.

I just used the chat feature with AT&T and gave them the phone number associated with my mobley and said I needed the PUK code and would also like the second backup PUK code just in case I needed it at some point. Was easy, and they gave me codes in just a few minutes. I havenít needed to use them yet but have them saved for future use.

Vicki

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Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #9 on: October 30, 2018, 12:09:50 PM »
I use my Mobley SIM in a Netgear Unite hotspot, and I changed the default SIM lock code so the update can't lock it if I put it back in the Mobley.

If I don't have another hotspot, is there an alternative method to accomplishing this?
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #10 on: October 30, 2018, 06:11:54 PM »
If I don't have another hotspot, is there an alternative method to accomplishing this?

Unfortunately, there's no way to see or change the SIM unlock code from within the Mobley's dashboard or the My AT&T account manager. I suggest requesting the PUK (PIN Unlock Key) codes 1 & 2 from AT&T tech support and keeping them on hand for future use if needed. As long as the SIM stays in the Mobley, it'll work fine as is.
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #11 on: October 30, 2018, 10:44:23 PM »
As long as the SIM stays in the Mobley, it'll work fine as is.


Dutch, I guess I'm missing something here, as the SIM is in the Mobley and it's not working fine
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

Isaac-1

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Re: Unable to shutoff Mobley sleep mode
« Reply #12 on: October 30, 2018, 11:44:44 PM »
I am not sure I am following, how is it not working fine, other than no longer staying on indefinitely (a feature AT&T removed with the firmware update)?
2002 Safari Trek 2830

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #13 on: October 30, 2018, 11:50:51 PM »
Ok I misunderstood. Yes, it works, but goes to sleep every 2 hours. I don't consider that "working fine" but understand the situation
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

Isaac-1

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Re: Unable to shutoff Mobley sleep mode
« Reply #14 on: October 31, 2018, 12:36:10 AM »
If you need it to operate over 2 hours, you might look back on the early parts of this never ending thread at
https://www.howardforums.com/showthread.php/1884642-ZTE-Mobley-hacking-(Mainly-trying-to-get-it-running-outside-a-car)
where they talk about building a fluctuating voltage power supply to trick the Mobley into staying on.  This was an issue with hte original firmware which also lacked a no time out option.
« Last Edit: October 31, 2018, 12:38:55 AM by Isaac-1 »
2002 Safari Trek 2830

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #15 on: October 31, 2018, 07:09:32 AM »

Dutch, I guess I'm missing something here, as the SIM is in the Mobley and it's not working fine

The SIM is working fine if you're able to use the Mobley for Internet service. The SIM does not control the time out setting, that's internal to the Mobley itself. The SIM (Subscriber Information Module) only contains the information needed to register the device with the AT&T network and connect the Mobley to the Internet. It does not control the other Mobley features, nor does it even care if it's in a Mobley or some other device. So the SIM is fine, it's the Mobley software that's causing your problem.
« Last Edit: October 31, 2018, 07:15:24 AM by NY_Dutch »
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #16 on: October 31, 2018, 07:19:56 AM »
So the SIM is fine, it's the Mobley software that's causing your problem.


Ok thanks, understand. I'll just have to live with it.
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #17 on: October 31, 2018, 07:26:36 AM »

Ok thanks, understand. I'll just have to live with it.

Someone on another forum said they're using a digital lamp timer that turns off the Mobley for one minute every two hours to keep it from timing out.
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #18 on: October 31, 2018, 07:36:16 AM »
Someone on another forum said they're using a digital lamp timer that turns off the Mobley for one minute every two hours to keep it from timing out.


Nice! I'll give it a try
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

Tom

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Re: Unable to shutoff Mobley sleep mode
« Reply #19 on: November 10, 2018, 03:14:29 PM »
We left home yesterday on a 2500 mile drive (by car). In preparation, I recently dug out my trusty VZW Jetpack and was alarmed to see the Li ion battery bulging and had popped off the rear cover of the Jetpack. A new battery, and the Jetpack was back in business. Haven't turned it off since we left home, including overnight at the hotel.

This afternoon, as we're proceeding across I-40, I remember I have my Mobley in my bag of tricks. Fire it up and I'm online. Then I experience the sleep mode twice in succession and requiring turning off power, so back to the Jetpack. Meanwhile I recall reading this topic recently.
« Last Edit: November 13, 2018, 03:38:30 AM by Tom »
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Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #20 on: November 10, 2018, 03:37:05 PM »
The new settings default to the minimum timeout of 30 minutes.  I set mine to 2 hours and the Mobley keeps running for days.  My wall wart puts out slightly more than 12 volts, so the Mobley thinks it's in a running car and doesn't activate the Power Save timer.
« Last Edit: November 10, 2018, 03:38:47 PM by Lou Schneider »

Tom

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Re: Unable to shutoff Mobley sleep mode
« Reply #21 on: November 10, 2018, 03:41:01 PM »
Thanks Lou. I'm running my Mobley off 120V supplied by a 12V-powered inverter.
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Isaac-1

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Re: Unable to shutoff Mobley sleep mode
« Reply #22 on: November 10, 2018, 04:31:39 PM »
The issue may be the exact voltage and stability of the output
2002 Safari Trek 2830

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #23 on: November 10, 2018, 04:34:23 PM »
My wall wart puts out slightly more than 12 volts, so the Mobley thinks it's in a running car and doesn't activate the Power Save timer.


Lou, mine is plugged into a 12V receptacle ("cigarette lighter") USB converter with a stated 12-24V input, 5V output (standard output for USB, correct?). Even if I use a 120V USB wall wart, they all put out 5V also, so I'm curious about your setup as I'd like to avoid having to use the timer mentioned above. I'm set for the 2 hr timeout and it times out every 2 hours
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
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Re: Unable to shutoff Mobley sleep mode
« Reply #24 on: November 10, 2018, 04:37:33 PM »
THe other thread said they disabled the "Always On" mode. alas on the T-mobile version it never had the "Always On" mode which is why I'm calling T-Mobile to shut mine down and going to someting else. plus they are now advertisign a cheeper plan still unlimited everythiugn   Will talk abou that too.
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Lou Schneider

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Re: Unable to shutoff Mobley sleep mode
« Reply #25 on: November 10, 2018, 04:52:06 PM »

Lou, mine is plugged into a 12V receptacle ("cigarette lighter") USB converter with a stated 12-24V input, 5V output (standard output for USB, correct?). Even if I use a 120V USB wall wart, they all put out 5V also, so I'm curious about your setup as I'd like to avoid having to use the timer mentioned above. I'm set for the 2 hr timeout and it times out every 2 hours

You're actually doing a double conversion, from 12 volts to the USB 5 volts, then the cable converts the 5 volts back up to 12 volts for the Mobley.

It may be the 5 - 12 volt conversion has a slightly low output, not a problem when Mobley had the "Never" timeout, but now the voltage is not high enough to let the Mobley think the car is running so it's starting the shutdown timer.

I use a 12 volt Mobley wall wart at home and a direct cigarette lighter to Mobley cable in the car and RV and so far haven't had any problems.
« Last Edit: November 10, 2018, 05:03:20 PM by Lou Schneider »

Back2PA

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Re: Unable to shutoff Mobley sleep mode
« Reply #26 on: November 10, 2018, 05:42:10 PM »
Ah. Think I'll get the wall wart which will cover me 95% of the time and use my current USB setup which covers car/mobile use. And with the Verizon plan you mentioned in your other post, the Mobley may get relegated to backup
Scott
Fulltiming in a 2005 Newmar Dutch Star 3810, Cat 350
Eezrv TPMS, 970W Solar, Tri-Metric Battery monitor
2002 Dodge RAM 1500 Quad Cab toad
Stowmaster towbar & Brakemaster toad braking system

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #27 on: November 10, 2018, 06:04:51 PM »
The simplest "fix" is to just move the Mobley's SIM to another hotspot device like the Netgear Unite series. No timeouts, they allow more device connections, and they accept external antennas including MIMO setups. Do NOT move the SIM to a phone though. AT&T has been known to shut people down for doing that.
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate

Isaac-1

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Re: Unable to shutoff Mobley sleep mode
« Reply #28 on: November 10, 2018, 07:54:25 PM »
NY_Dutch, that will not work anymore, unless someone took active precautions, as the new 1.0.3 Mobley firmware also sets a SIM pin and locks the SIM to the Mobley.
2002 Safari Trek 2830

NY_Dutch

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Re: Unable to shutoff Mobley sleep mode
« Reply #29 on: November 10, 2018, 09:03:36 PM »
NY_Dutch, that will not work anymore, unless someone took active precautions, as the new 1.0.3 Mobley firmware also sets a SIM pin and locks the SIM to the Mobley.

All that's needed to unlock it is to contact AT&T tech support and request the PUK (Personal Unlock Key) codes for your SIM. I have them for mine in case I decide to put it back in the Mobley. I've also already changed the SIM lock code though, so hopefully it can't be changed by the AT&T update now. Once you have the PUK code, just enter the incorrect PIN 3-4 times until you're asked for the PUK code.
« Last Edit: November 10, 2018, 09:05:43 PM by NY_Dutch »
Dutch
2001 GBM Landau 34' Class A
F53 Chassis, Triton V10, TST TPMS
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox base plate