Hi welcome to the forum!
Considering I have no clue of how long you've been rv'ing and what you know about RV fridges I'm going to ask some basic questions, and give basic answers, please don't be offended.
How long are you waiting to check the temperature? It can take a good 24 hours for some fridges to cool down.
Is the fridge empty? Using pre-chilled bottles of water, and some ice in the freezer will help speed things up.
Are you measuring actual temperature? If so, how? If using a regular fridge thermometer, by the time you focus on the reading after opening the door it will already be giving you a bad reading, and the reading gets worse the emptier the fridge. Get one of these:
https://m.harborfreight.com/1-inch-pocket-thermometer-46586.html
and put an inch to inch and a half of water in a small glass, then drop the thermometer into it. Set the glass in the fridge. Take note of the beginning temperature, then give it a look about 6 hours later.