rvupgradestore.com Composet Products Fridge Defend
RV Life Magazine RV Park Reviews RV Trip Wizard

Author Topic: I am not happy with Fender  (Read 810 times)

SeilerBird

  • ---
  • Posts: 14997
I am not happy with Fender
« on: December 12, 2019, 03:40:50 PM »
I bought a Fender Mustang 200 amp last year and I am very happy with it. I bought a beautiful 88 key electric keyboard that I really love but the built in amp is weak. Earlier in the year I bought a pair of Fender Champion 20 amps to run my Chromebook through. The Chromebook and the two amps sit on top of the keyboard. I was planning on buying a pair of Fender Champion 40 amps to run the keyboard through next month. However one of the Champion 20 amps quit working. The is no sound coming out of it when I plug into the instrument input. The Aux input works fine though. So I called the Fender customer support hotline to discuss my problem. No discussion occurred. I was told to take it to Donald Lee instrument repair in Kissimmee, 45 minutes from my house. i arrive and show Don my amp and he says he won't work on it. He will send it to Fender and they will send out a new amp to him. And since this is the holiday season he won't be receiving the amp until sometime in January. So I am now out of an amp for at least a month and i must spend three hours driving to get this problem solved.

Now just about every other company I have dealt with would ship me a new amp and then I would return the amp in the packaging they sent the new amp in. It would take a few days and I would not have to travel. Well I decided that since Fender's customer service sucks there is no way I was going to buy two more Fender amps.

Tom

  • Administrator
  • ---
  • *
  • Posts: 47213
  • Celebrating 25 years of The RV Forum online.
    • RV Forum web site
Re: I am not happy with Fender
« Reply #1 on: December 12, 2019, 04:09:27 PM »
Quote
The is no sound coming out of it when I plug into the instrument input.
Turn the volume up  ???
Tom.  Need help? Click the Help button in the toolbar above.

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #2 on: December 12, 2019, 04:14:01 PM »
Turn the volume up  ???
Now you tell me ::)

Back2PA

  • Photo moderator
  • ---
  • *
  • Posts: 5742
Re: I am not happy with Fender
« Reply #3 on: December 12, 2019, 04:20:51 PM »
Is it plugged in?  ;)
Scott
2014 Montana High Country 343RL (37')
2011 SD F-250 Crewcab LB 4x4, 6.2 Gas, 10K gross
Eezrv TPMS
Fulltimer

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #4 on: December 12, 2019, 04:48:02 PM »
Is it plugged in?  ;)
Well if the Aux input works and the Instrument input does not work I am going to assume it was plugged in. ;D

Gizmo100

  • ---
  • Posts: 2790
Re: I am not happy with Fender
« Reply #5 on: December 12, 2019, 04:49:23 PM »
Yeah I would have to agree ....That's pretty sorry customer service.

They should at least ship the new amp to your home.

2017 Heartland Trail runner 24 SLE
2017 Ford F150 3.5 Eco boost

To be 1/2 the man my dog thinks I am...But twice the man My wife thinks I am...

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #6 on: December 12, 2019, 04:53:13 PM »
Yeah I would have to agree ....That's pretty sorry customer service.

They should at least ship the new amp to your home.
That is the least they could have done. I have been putting my story up on every social media platform I can find. I also sent a copy to Fender and told them I am posting it everywhere.

Tom

  • Administrator
  • ---
  • *
  • Posts: 47213
  • Celebrating 25 years of The RV Forum online.
    • RV Forum web site
Re: I am not happy with Fender
« Reply #7 on: December 12, 2019, 04:56:04 PM »
That will make you very popular at Fender  :o
Tom.  Need help? Click the Help button in the toolbar above.

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #8 on: December 12, 2019, 04:58:58 PM »
That will make you very popular at Fender  :o
That is fair since Fender is not popular at my house.

Gizmo100

  • ---
  • Posts: 2790
Re: I am not happy with Fender
« Reply #9 on: December 12, 2019, 05:26:04 PM »
That is fair since Fender is not popular at my house.

I just did a mental inventory of my sound gear .....No Fender stuff. I'm thinking it may just stay that way ;D ;D
2017 Heartland Trail runner 24 SLE
2017 Ford F150 3.5 Eco boost

To be 1/2 the man my dog thinks I am...But twice the man My wife thinks I am...

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #10 on: December 12, 2019, 05:43:02 PM »
I got a reply from Fender right away.

Hi Tom,
Sorry to hear of the problems. This is the first contact from this email that we've received. We pride ourselves on having the best customer service in the industry. Can I ask what gave you a bad impression of us? I'd like to correct that. I can send you an amp directly. Please attach a copy of the receipt. Is the amp still with Donald Lee?

Nathan Jones

Pretty funny stuff. Best customer service in the industry? What gave me a bad impression?

Gizmo100

  • ---
  • Posts: 2790
Re: I am not happy with Fender
« Reply #11 on: December 12, 2019, 06:10:38 PM »
I got a reply from Fender right away.

Hi Tom,
Sorry to hear of the problems. This is the first contact from this email that we've received. We pride ourselves on having the best customer service in the industry. Can I ask what gave you a bad impression of us? I'd like to correct that. I can send you an amp directly. Please attach a copy of the receipt. Is the amp still with Donald Lee?

Nathan Jones

Pretty funny stuff. Best customer service in the industry? What gave me a bad impression?

Sounds like you got someone that wants to make things right.......To bad the first person didn't take the time to make things right.

What should have happened....

We're sorry our amp failed...We will send you a box to repack the amp. Inside the box will be a UPS shipping label. place it on the box and call your local UPS to have it picked up. as soon as we receive it we will ship you a new one.
And once again we are sorry.

NOW THAT'S CUSTOMER SERVICE.

Just for the record...
This is what happened with Dell computer, Apple Computer, APC Battery backup.

But some companies just don't understand.
2017 Heartland Trail runner 24 SLE
2017 Ford F150 3.5 Eco boost

To be 1/2 the man my dog thinks I am...But twice the man My wife thinks I am...

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #12 on: December 12, 2019, 06:21:20 PM »
I agree Giz. What I have had happen in the past is that they will ship out the product immediately after charging my credit card for the item. Then they remove the charge after I ship back a defective item in reasonable condition. I was shocked that they put all the burden on me. But they lost a few sales. I will not be buying from Fender again.

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #13 on: December 13, 2019, 03:02:11 AM »
Last month my 2 year old Pixel phone refused to make or receive a phone call. So I called Google on my backup phone and spent a half an hour on the phone trying everything they suggested to try and make it work. They decided the phone was defective. They took down my credit card numbers and charged my card with a $900 temp charge. I had the new phone two days later. I put my old phone into the shipping box and sent it back to them. A few days later they lifted the temp charge. This is why I am a Googleaholic and not a Fenderaholic. ;D

SeilerBird

  • ---
  • Posts: 14997
Re: I am not happy with Fender
« Reply #14 on: December 13, 2019, 03:13:06 AM »
Actually I am quite happy with the outcome. A typical case of making lemonade out of lemons. On the way home from the repairman my blood was boiling. I was going to buy two more Fender amps but I decided I would buy two more amps, just not from Fender. So when I got home I started shopping for two new amps. My keyboard has room on the top to put the two Fender Champion 20s with a Chromebook in the middle but that is all. The two new amps would be on the floor at my feet pointed up towards my ears. There is 21 inches on each side of the pedals, just enough room for some amps. I had moved the Champion 20s down there to see if it would work and it did work, but the amps were a bit unstable due to being tilted back at a 45 degree angle.

Low and behold I found the perfect solution at Amazon. I found an amp by Coolmusic that is basically shaped like home plate from the side. The amp is designed to be stood upright like most amps or to be laid at a 45 degree angle like a floor monitor. These would be a lot more stable than propping up a Fender.

And on top of that the amps are the right physical size. They are the right wattage, the correct color, and has the features I want. Plus they are a few dollars cheaper than the Fender. Win win in my book. The funny thing is the web site description of the odd shape:

"Versatile and Portable PA workstation combo in a irregular shape style cabinet for drop resistance." Yep, people be dropping amps all the time and that shape will definitely help ::) ::) ::)
« Last Edit: December 13, 2019, 03:17:33 AM by SeilerBird »