Rene T
Site Team
I logged into my laptop this afternoon and when I click on the icon for my browser, my PC locked up. A window came up indicating it was from Microsoft and another smaller window that said Microsoft locked my PC because they felt a hacker was trying to get into my PC. It gave me a number to call to get it unlocked.
I called that number and got someone with Indian decent and was hard to understand him. I told him I was thinking about shutting down my PC and starting it back up. He said not to do that because I would possibly lose all my data. He said he could help me. He had me click on the Microsoft key then the "R" key. The run window came up. He had me type in a address and had me do some other steps. He said it was probably a Chinese or Russian hacker trying to get into my PC.
When he was done, he said to go to my Emails and see if it looked normal and I did that and it looked OK.
He then said to get into my bank account and see if it looked OK. At that point I froze and told him I don't do banking on my PC and I only do it at the bank. He questioned that again and then I hung up. Before hanging up, he did give me his name, ext and tel number and said to only call that number if I need support. The number was 1-800-102-1110. If I go to that Run window now, and click on Run or OK, It comes up a picture of him, his extension all on some type Certificate from Microsoft which made it look like he was assigned and trained by Microsoft.
I then got on-line and googled Microsoft Support and found a support number. 1-800-642-7676. I called that number and got another person from the same country and he was hard to understand. He said Microsoft would never notify me of a possible hacker and would not just lock my computer. He assigned me a case number (1502452976) and we talked a little more and he was just about ready to help me when I didn't feel comfortable at all and I told him I had to leave and would call back later.
Now here I am with you guys. Does anyone know a true and legitimate tel number for Microsoft? I want to call them and see if the case number is legit and see what I should do. My DW is going to call the bank tomorrow and see what we should do about our accounts.
I purchased my PC from Staples along with a virus program. I went to them tonight to see if they can run some scans to clean up my PC but because of the virus, they have very limited employees and to please come back tomorrow and the Tech Supervisor will be there and he could help me.
Until I talk to them (Staples) tomorrow, I will not be looking at my bank accounts on this PC but I will keep an eye on them with my phone. My DW did look at our accounts on her phone after the first call and everything looked good at that time.
I called that number and got someone with Indian decent and was hard to understand him. I told him I was thinking about shutting down my PC and starting it back up. He said not to do that because I would possibly lose all my data. He said he could help me. He had me click on the Microsoft key then the "R" key. The run window came up. He had me type in a address and had me do some other steps. He said it was probably a Chinese or Russian hacker trying to get into my PC.
When he was done, he said to go to my Emails and see if it looked normal and I did that and it looked OK.
He then said to get into my bank account and see if it looked OK. At that point I froze and told him I don't do banking on my PC and I only do it at the bank. He questioned that again and then I hung up. Before hanging up, he did give me his name, ext and tel number and said to only call that number if I need support. The number was 1-800-102-1110. If I go to that Run window now, and click on Run or OK, It comes up a picture of him, his extension all on some type Certificate from Microsoft which made it look like he was assigned and trained by Microsoft.
I then got on-line and googled Microsoft Support and found a support number. 1-800-642-7676. I called that number and got another person from the same country and he was hard to understand. He said Microsoft would never notify me of a possible hacker and would not just lock my computer. He assigned me a case number (1502452976) and we talked a little more and he was just about ready to help me when I didn't feel comfortable at all and I told him I had to leave and would call back later.
Now here I am with you guys. Does anyone know a true and legitimate tel number for Microsoft? I want to call them and see if the case number is legit and see what I should do. My DW is going to call the bank tomorrow and see what we should do about our accounts.
I purchased my PC from Staples along with a virus program. I went to them tonight to see if they can run some scans to clean up my PC but because of the virus, they have very limited employees and to please come back tomorrow and the Tech Supervisor will be there and he could help me.
Until I talk to them (Staples) tomorrow, I will not be looking at my bank accounts on this PC but I will keep an eye on them with my phone. My DW did look at our accounts on her phone after the first call and everything looked good at that time.