I just went through this with my Onan 4KW Emerald zukIzzy. It could be several things...tell them not to start throwing parts at it until they know for sure what it is. It can get exspensive real quick. The circuit board in onans does and monitors several things before it will allow the genset to keep running. It first sends voltage to the fuel pump, the ignition, the choke heater, the start solenoid, and the field flash circuits (that's a DC voltage across the stator to energize it) At this point the engine cranks and starts. In the first couple of seconds oil pressure is built up and generator volatage is built up. Once the board senses the oil pressure and AC voltage, it cuts off the starter solenoid and the field flash circuits, but keeps producing ignition voltage to keep the genset running. If either AC voltage or oil pressure is not present it will not allow the genset to keep running. The most common three culprits are dirty slip rings (A lot of rv's are stored for long lengths of time without generators running and the rings get oxidized) these can be easily cleaned, or it could be the circuit board itself, or the voltage regulator. It could also be low oil pressure or bad oil pressure switch (but not as likely). I'm posting a web link for you that you can copy and paste that is awesome for troubleshooting Onan gensets...it's a PDF file and you can print out the whole thing and just go right down the list. It's from an online after market generator parts supplier (flightsystem.com) that are really helpful (plus the aftermarket boards and regulators are a lot less exspensive). They also sell a $20 tool to clean the slip rings...Check it out and good luck. http://www.flightsystems.com/pdf/onanrvtshootgd608.pdf