Tom
We work very hard not to make promises that cannot be fulfilled. I don't know of any on my part anyway. Not all my deliveries have been flawless, but they have been resplved to the customers satisfaction. With Paul being able to be here it makes it much easier. The ain thing in dealing with anyone, not just here, is to remain calm, but be persistant. I have found that to be the case in all my dealings with service folks, and in being service folks. One thing I have found from my experience on the servicing end of things (totally different business), is that the guys that worked at going over my head got what they needed, but only that. The folks that dealt with me on a one on one basis got my attention and extras, plus a relationship.
I appreciate the fact that the folks here are goiving Paul names, but I am hoping that we can let his rep do what he does best and get the follow through done properly. I know his rep and he is a great guy and treats his customers with great care. Unfortunately, some of this transpired while he was out of town.
He will be in Monday and I know Paul will end up happy.