Kim (skyking4ar2) Bertram
Moderator Emeritus
FrankNSharon said:There seems to be a feeling of "entitlement" here
Many retailers will attest to a pervasive notion of some customers that the retailer "owes" the customer something because the customer spent some money. I think the retailer owes us nothing. I think we as customers should "expect" value and customer service for our patronage and express our lack of satisfaction by going somewhere else with our business (i.e. the Flying J controversy) when that expectation of value and service does not occur.
We have not had the occasion to use a Wal Mart during our travels, but will appreciate them when we need them and find them willing, and still shop there when they cannot offer us free overnight accommodations. I don't expect them to be a free place to stay, so I am never disappointed.