ct78barnes
Well-known member
Dear Bob Olson, Chairman, CEO, and President of Winnebago Industries,
We have been a loyal Winnebago customers since 2006. Our first coach was a 2003 Sightseer and we had such good luck with our used coach we special ordered this coach in March of this year and took delivery of our new coach on May 19 of this year. We knew up front that we would have bugs to work out in the first year and if you run our VIN number you will see we had our fair share in the first four months of service. That said, we are still loyal customers and I just got sworn in as Vice President of our WIT club. The reason for this email to you is that we are part of the baby boomer generation, your future customers. We are the youngest of our club at 52; with our kids through college and on their own, and with our house paid for we bit the bullet and ordered our new coach.
The problem with more of us younger boomers is your warranty is only 12 months. I think you would sell more coaches to us younger customers if you would give a longer warranty. With the way the economy has been, a lot of people have had to postpone their retirement and keep working. I am still working and we live in Ohio. So from November 1st until April 1st we have to put our brand new coach in storage in a building at our local fairgrounds. In essence, we lose 5 months of warranty.
I think that if you want to grow your business with our age group you need to have a storage option like GMAC Insurance. They allow us to put our coach in storage mode and just keep fire and theft until spring when we get it out storage. You could require proof that our coach is in storage or out of service.
This is the letter I sent to him but Customer service got it. I think you should be able to talk or email him and not have Customer service determine what he sees. I wonder how many good ideas that he gets but never sees because some one thinks it is not worth his time.
We have been a loyal Winnebago customers since 2006. Our first coach was a 2003 Sightseer and we had such good luck with our used coach we special ordered this coach in March of this year and took delivery of our new coach on May 19 of this year. We knew up front that we would have bugs to work out in the first year and if you run our VIN number you will see we had our fair share in the first four months of service. That said, we are still loyal customers and I just got sworn in as Vice President of our WIT club. The reason for this email to you is that we are part of the baby boomer generation, your future customers. We are the youngest of our club at 52; with our kids through college and on their own, and with our house paid for we bit the bullet and ordered our new coach.
The problem with more of us younger boomers is your warranty is only 12 months. I think you would sell more coaches to us younger customers if you would give a longer warranty. With the way the economy has been, a lot of people have had to postpone their retirement and keep working. I am still working and we live in Ohio. So from November 1st until April 1st we have to put our brand new coach in storage in a building at our local fairgrounds. In essence, we lose 5 months of warranty.
I think that if you want to grow your business with our age group you need to have a storage option like GMAC Insurance. They allow us to put our coach in storage mode and just keep fire and theft until spring when we get it out storage. You could require proof that our coach is in storage or out of service.
This is the letter I sent to him but Customer service got it. I think you should be able to talk or email him and not have Customer service determine what he sees. I wonder how many good ideas that he gets but never sees because some one thinks it is not worth his time.