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Author Topic: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????  (Read 3478 times)

Karsty

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  • Posts: 239
  • Niagara Falls, Ontario CANADA
    • PBASE PHOTO GALLERYS
I recently went to the Mercedes dealer to have a headlight bulb replaced. It was under the warranty so what the heck ... let them do it. While the technician was removing the plastic cover over the headlight assembly in the engine compartment he pointed to that one of the clips holding it on was broken. No big deal I figure I'll get my regular dealer to replace it.

While I was watching him replace the bulb I noticed some white "goop" had been painted over the screws securing the hood bracket and fenders together. I also noticed this same "goop" seemed to be painted into the seams of the engine compartment around the fenders and firewall. Now this got me to thinking if maybe this vehicle had been damage at some point and repairs made prior to delivery to me????

What do you think?? See attached pictures.

2012 Winnebago ERA.

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain

donn

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Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #1 on: June 26, 2012, 03:22:54 PM »
Federal offense to do that.  So I seriously doubt any reputable dealer would run that risk.  Looks more like standard assembly sealant to me.

carson

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  • memories of yore
Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #2 on: June 26, 2012, 04:04:07 PM »
Karsty, go to a Sprinter dealer and have them show you another Sprinter to verify factory protocol.

   I don't blame you for being suspicious.  That will solve the puzzle.

Carson, 
 West Central Florida
Ex RV'er. (1995 Winnebago Adventurer)
2007 Buick Rendezvous, SUV / CROSSOVER

...Logic works like a charm...

Karsty

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  • Posts: 239
  • Niagara Falls, Ontario CANADA
    • PBASE PHOTO GALLERYS
Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #3 on: June 26, 2012, 04:17:32 PM »
Karsty, go to a Sprinter dealer and have them show you another Sprinter to verify factory protocol.

   I don't blame you for being suspicious.  That will solve the puzzle.

Thanks Carson ... I did plan to do that when I go there for the next service. I also plan to stop off at the RV dealer and look at another ERA on their lot and compare. Just seems a little sloppy to me ... and just a little too suspicious. If I find out that my sprinter was indeed damaged I will have to consider legal action unless they are prepared to come to the party and discuss replacement with a new unit.

I agree Donn ... but it just looks so sloppy a job. What if you have to remove the hood and brackets ... sure makes it more difficult having to peel away all that sealant. I am so suspicious of this dealer. I don't trust them at all. I even cancelled a number of warranty repairs and fixed them myself after ordering the parts from the various manufacturers. How's that for having faith in an RV dealer??

If there is anyone else out there with a newer Mercedes/Sprinter chassis maybe you can look at yours in the meantime and let me know what yours looks like??

Thanks

Karsty
« Last Edit: June 26, 2012, 04:21:31 PM by Karsty »
2012 Winnebago ERA.

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain

carson

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  • memories of yore
Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #4 on: June 26, 2012, 04:23:10 PM »
Karsty, go to the source...another dealer. Don't rely on anonymous sources on the web.

 
Carson, 
 West Central Florida
Ex RV'er. (1995 Winnebago Adventurer)
2007 Buick Rendezvous, SUV / CROSSOVER

...Logic works like a charm...

Karsty

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  • Posts: 239
  • Niagara Falls, Ontario CANADA
    • PBASE PHOTO GALLERYS
Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #5 on: June 26, 2012, 04:27:54 PM »
Karsty, go to the source...another dealer. Don't rely on anonymous sources on the web.

Appreciate the advise ... I will.

Thanks
2012 Winnebago ERA.

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain

Karsty

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  • Posts: 239
  • Niagara Falls, Ontario CANADA
    • PBASE PHOTO GALLERYS
Re: WAS MY MERCEDES SPRINTER DAMAGED PRIOR TO DELIVERY?????????
« Reply #6 on: July 11, 2012, 03:37:21 PM »
I just got back  from the Mercedes dealer. Told them of my concerns and we checked out a couple of new Mercedes Sprinters on the lot. To my surprise they were all finished the same as mine. Relief on one hand. Surprise on the other.

Relief that my ERA was not previously damaged and repaired; surprised at how poorly Mercedes finishes under the hood of their vehicles. Looks like pretty poor quality to me ... considering it is a Mercedes.

Thanks everyone for you comments.

Karsty
2012 Winnebago ERA.

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So throw off the bowlines, sail away from the safe harbour. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain

 

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