Hello:
We're new to this group and were to be first time Tent Trailer owners this past saturday.
On friday morning the dealer called to say the tent trailer we purchased in January had leaked and was being repaired under the warranty so we would have to delay picking it up by one week. We drove straight to the dealer and asked to see the trailer. It was severely water damaged with the roof all beveled, the canvas stained, the bed end damp and puddles on the floor. Despite the dealers assurances that it would be restored to new condition (new roof, new tenting material and new bed end) we refused to accept the trailer.
The dealer did offer us a new model with more options for an addition 20% but that's beyond our budget. They also offered an additional year on the warranty of the repaired trailer which we have also turned down, for now.
My question to this group is: where should we go from here. We have 3 camping reservations, the prospect of starting our shopping all over again, this time in peak season, and major disappointment. Please let us know what you would do or what you did in any similar situations.
Thanks in advance.
Richard
We're new to this group and were to be first time Tent Trailer owners this past saturday.
On friday morning the dealer called to say the tent trailer we purchased in January had leaked and was being repaired under the warranty so we would have to delay picking it up by one week. We drove straight to the dealer and asked to see the trailer. It was severely water damaged with the roof all beveled, the canvas stained, the bed end damp and puddles on the floor. Despite the dealers assurances that it would be restored to new condition (new roof, new tenting material and new bed end) we refused to accept the trailer.
The dealer did offer us a new model with more options for an addition 20% but that's beyond our budget. They also offered an additional year on the warranty of the repaired trailer which we have also turned down, for now.
My question to this group is: where should we go from here. We have 3 camping reservations, the prospect of starting our shopping all over again, this time in peak season, and major disappointment. Please let us know what you would do or what you did in any similar situations.
Thanks in advance.
Richard