4ducksrus
Well-known member
- Joined
- Nov 17, 2010
- Posts
- 814
Well we've survived our first GNR!! Actually we are so glad we decided to make the trip. We've met so many nice people that I'm sure we will keep in touch with and possibly meet up and travel together. We also attended so many very informative seminars and learned so much about our MH. We did the Plant Tour and the Special Building tour and WOW what a great way to see up front and personal how our units are put together. Really enjoyed it!!!
The most important thing that happened to us here at GNR was the service we were able to get from the Customer Service Department. We weren't even sure we were going to take our rig in since we have an extended warranty and they don't do warranty work during the rally. But, when we went through the Special Buildings tour, the Supervisor that took us through said he thought we should "get it in" we decided to do it. Well, they fixed our A/C issue with the foil coming through (they had some type of bulletin on this issue), and they replaced the rollers on our slide out that were leaving dents in our floor all at not cost to us!! They went so far as to fix the slide lock and replace some lamps that had burned out and they still didn't charge us a dime! We were very impressed with the fact that they felt that these things were something that they should take care of!
Great Experience!!
Will definitely come back again.
Mikie
The most important thing that happened to us here at GNR was the service we were able to get from the Customer Service Department. We weren't even sure we were going to take our rig in since we have an extended warranty and they don't do warranty work during the rally. But, when we went through the Special Buildings tour, the Supervisor that took us through said he thought we should "get it in" we decided to do it. Well, they fixed our A/C issue with the foil coming through (they had some type of bulletin on this issue), and they replaced the rollers on our slide out that were leaving dents in our floor all at not cost to us!! They went so far as to fix the slide lock and replace some lamps that had burned out and they still didn't charge us a dime! We were very impressed with the fact that they felt that these things were something that they should take care of!
Great Experience!!
Will definitely come back again.
Mikie
. I'm very pleased you had a good first GNR and service experience and I have to say that was not a one-off or unusual experience, the majority have a similar evaluation. We've met a bunch of people that haven't missed a GNR in years (and make the trip to Forest City for service whenever needed!)
