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Author Topic: Remco  (Read 11870 times)

Smoky

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Remco
« on: April 02, 2005, 02:39:31 PM »
Is this a good company?  Is it safe to let them put an axle lock on my Taurus axle?
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

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Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Tom

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Re: Remco
« Reply #1 on: April 02, 2005, 03:32:51 PM »
Smoky

Remco is one of the few companies who know exactly what they're doing.
Tom.  Need help? Click the Help button in the toolbar above.

Ron

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Re: Remco
« Reply #2 on: April 02, 2005, 03:46:41 PM »
Is this a good company?  Is it safe to let them put an axle lock on my Taurus axle?

Probably one the best and one of the most knowlegable company when it comes to towing solutions.
Ron & Sam-home is where we park it. Currently located   HERE

Steve, CDN

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Re: Remco
« Reply #3 on: April 02, 2005, 07:03:50 PM »
Smoky,

As Tom and Ron have alluded to, Remco Towing is truly a reliable and expert company in the field of towing your car.  I consider Remco as the ultimate authority on which car can or cannot be towed, and recommend folks call Remco rather than ask a car dealer or even the car manufacturer whether a particular make and model can be towed...and what might be the towing requirements.

Based on my experience with them, they will provide the most accurate info.

Please let us know the result of your inquiry.
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Smoky

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Re: Remco
« Reply #4 on: April 06, 2005, 04:24:24 PM »
OK.  Looks like the first thing I do when I leave the dealer after delivery is go to Remco in Annapolis and have an axle lock put on my 2003 Taurus wagon.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Ron

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Re: Remco
« Reply #5 on: April 06, 2005, 06:03:58 PM »
OK.  Looks like the first thing I do when I leave the dealer after delivery is go to Remco in Annapolis and have an axle lock put on my 2003 Taurus wagon.
Have you called Remco to make sure they have a axle lock for your car?  Why not have this done before the coach is delivered so the car will be already to tow?
Ron & Sam-home is where we park it. Currently located   HERE

Smoky

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Re: Remco
« Reply #6 on: April 08, 2005, 04:43:46 PM »
YIKES  Good suggestion Ron!
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Ron

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Re: Remco
« Reply #7 on: April 08, 2005, 05:30:09 PM »
Always glad to help. ;D
Ron & Sam-home is where we park it. Currently located   HERE

Smoky

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Re: Remco
« Reply #8 on: April 09, 2005, 04:29:19 PM »
Ron:

Per your suggestion I have been talking to Remco people in Annapolis.  See my new thread on selecting toad brakes.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Ron

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Re: Remco
« Reply #9 on: April 09, 2005, 05:03:00 PM »
Smoky,

I have read and provided my recommendations  under selecting toad brakes.
Ron & Sam-home is where we park it. Currently located   HERE

Smoky

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Re: Remco
« Reply #10 on: April 09, 2005, 05:08:56 PM »
thanks Ron.  I am leaning towards your recommendations.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

John From Detroit

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Re: Remco
« Reply #11 on: April 14, 2005, 07:40:53 AM »
OK.  Looks like the first thing I do when I leave the dealer after delivery is go to Remco in Annapolis and have an axle lock put on my 2003 Taurus wagon.
Have you called Remco to make sure they have a axle lock for your car?  Why not have this done before the coach is delivered so the car will be already to tow?


My plans: I've called REMCO and verified that they do have an axel lock (or rather they make one) that fits my Lumina APV, Note folks you have some transimssion options on the Lumina APV, Remco makes an axel that fits exactly one of those options... The one I have according to my dealer (who replaced the tranny about 100,000 miles ago,, bought time for another)

I plan on driving the Lumina to General RV when the Intruder comes in and driving it home... First trip (IF I take it right away) I'll hop over to U-Haul (Darn near across the street) and rent a trailer (all wheels off the ground) and put my wife's car on it.  That will be a one weekend, thing, Returnign the trailer a couple of days (and about a hundred dollars) later I'll pick up the Lumina with the Damon and tow it home
Nothing adds excitement like something that is none of your business
My Home is where I park it.

carguy

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Re: Remco
« Reply #12 on: April 23, 2005, 02:46:13 PM »
Last May we called Remco prior to purchasing a 2005 PT Cruiser GT convertible.  They assured us that it could be towed safely with their pump so we purchased the vehicle.  We had their  pump installed at the dealer they recommended.  It failed within the first 400 miles leaving us stranded next to the interstate.  This happened on July 4th weekend and no one was open especially Remco.  We rented a tow dolly and towed it 1250 miles.  We finally reached Remco and they gave us the name of their dealer in San Diego.  No help other than that.  They could have cared less!  The service manager at the second dealer remarked to the owner "another Remco failure" when we arrived.  They installed a new pump that Remco provided and we got stuck with the labor which was typical of Remco's response.   Remco was not at all interested in our problem.  We then towed the PT another 250 miles and the alarm went off again.  We were stuck by the interstate and soon learned that this time it had ruined the transmission.  We made repeated calls to Remco and the best we received from them was send the transmission to us and maybe we might do something.

They also said that this was the first 2005 PT with a pump.  Funny, I remember them saying it could be towed safely.  First lesson learned when Remco tells you it will work fine their R&D is being performed on your car.  You are the one at risk.

We were stuck 2000 miles from home.  Remco's customer service was pitiful and totally non existant.  We ended up having to wholesale the car.  Loss on vehicle, tow charges, cost of transmission was north of 10,000.00.  Second lesson learned is to carry an extra $10,000.00 with you if you are going to tow with a Remco product.  Furthermore, expect to lose a substantial part of your vacation because you are going to have to solve the problem totally on your own.  Remco will be no help.

The only way I would tow with a Remco product is to also tow a trailer or tow dollar behind the tow vehicle.  You will need it sooner or later.  If you have towed with a Remco product and had no problem you have been lucky.

Best advice on this forum is to purchase a tow vehicle that does nto require modification.


Smoky

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Re: Remco
« Reply #13 on: April 23, 2005, 04:07:02 PM »
Back to square one?

What say everyone else?

We owe $14,000 on the Taurus.  It is not economically feasible to buy a new toad.  When I presented this dilemma last month every said that while having a toad that does not need conversion is the best case, that in my case, I could trust Remco as the best in the business.  I do not need a lube pump, but an axel lock.

Anyone else have second thoughts and want to reverse their opinion and suggest I spend $32,000 to get an $18,000 toad?  I am not trying to be funny.  This is a serious issue with me and up until now I had every bit of faith and confidence in Remco.

This last message is devastating to me.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Steve, CDN

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Re: Remco
« Reply #14 on: April 23, 2005, 04:27:00 PM »
Smoky,

In a private message I am sending you the name of a contact person with whom you can further discuss your situation and concerns.  Until the post by Carguy, I can't recall anyone reporting problems like he experienced.  Perhaps things have changed at Remco, but I hope not as they have had a good reputation thus far.

Though did they not recall a front wheel drive disconnect a few years ago following some failures?
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Smoky

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Re: Remco
« Reply #15 on: April 23, 2005, 04:35:14 PM »
Thanks for the comment Steve.  Carguy indeed send the research down an unexpected path.  I am sure he tells a true tale, but since it is the first such kind I have seen, I am hopeful it is an anomaly.  It is an attention getter though, and as a result I will do some more checking.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

carguy

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Re: Remco
« Reply #16 on: April 23, 2005, 04:54:52 PM »
The test of a great company is not what they say and do when they are selling something, but what do they do when their is a problem with what they have sold.  Since having this terrible experience it is interesting how many others this has happened to.  Their attitude was shocking to me.  Never did I hear I am sorry this happened to you, instead a continual chorus of not our fault.....  Funny, car worked great until their product was installed by their dealer.

My comments are based on my actual experience.  Also, I am not exactly a newbie.  I will take delivery of my 10th coach in September.  I have towed vehicles behind my motorhome well over 600,000 miles over the years.

Ron

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Re: Remco
« Reply #17 on: April 23, 2005, 05:58:17 PM »
This is the very first negatie comment I have read about Remco.  I have seen many many positive comments about them in the past. Either something has changed at Remco or something else has happened.  If I were Smoky I would contact Remco and ask some very direct questions.  Personnaly If I was in the market for a modification required to pull a toad 4 down I would still trust Remco.  I may ask more questions but I wouldn't just write them off without giving them a chance. 

In my case however I am a sincere believer in not buying a vehicle, that I intend to tow, that requires modification to the drive train.  Having said that I surely would not replace an existing vehicle if somebody like Remco has a viable solution to making it towable.

Ron & Sam-home is where we park it. Currently located   HERE

Steve, CDN

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Re: Remco
« Reply #18 on: April 23, 2005, 06:56:36 PM »
Carguy,

No one here is defending Remco and we certainly don't have any vested interest in the company.  The purpose of the Forum is to hear all comments, good or bad...for and against so one can be armed with information before making a choice.

As you well know, Remco is generally well regarded in the RV community and is considered as a reliable source for information.

That being said, companies do change, management policies and attitudes change and perhaps something has gone wrong over there.  The other possibility with your unfortunate situation could be the installation  Are you convinced the installation was correct?

As you correctly stated, the value of a company is in its support after purchase and based on your report the attitude you encountered is intolerable.

Have you contacted anyone in senior management there to register your displeasure?  If so, what was the response?
Steve, Forum Moderator
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Smoky

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Re: Remco
« Reply #19 on: April 23, 2005, 07:12:20 PM »
I tried this afternoon to find the phone number of Remco HQ.  However I could not find it anywhere on their web site.  It is obvious that they want all specifics handled through their dealers.  I have no problems with that, except there ought to be some sort of contact number for Remco for questions like these.

They do have email service, so tonight I am sending them an email, asking for a phone number to call explaining I want to find out what the HQ position is on warranties.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

John From Detroit

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Re: Remco
« Reply #20 on: April 23, 2005, 07:18:12 PM »
Is this a good company?  Is it safe to let them put an axle lock on my Taurus axle?

I have heard a lot about Remco and their towing solutions.

All of it was good,  All of it.
Nothing adds excitement like something that is none of your business
My Home is where I park it.

Smoky

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Re: Remco
« Reply #21 on: April 23, 2005, 07:33:13 PM »
John:

What about their warranty support?  That has become the key issue here.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

carguy

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Re: Remco
« Reply #22 on: April 23, 2005, 08:56:21 PM »
Warranty support sucks!  Try getting a live person to help you when you have a major problem.  Both times the pump was installed by their authorized dealer.  I was shocked at their response.  Check some of the other forums.  You will find that the way I was treated was the norm when a problem occurs.

All I asked was please help me resolve this situation.  I was stuck 2,000 miles from home.  They finally called me back four days later after I left a message and said there was nothing they could do.  Send the transmission to them and they might do something about it.  They advised me that I was on my own to resolve the problem.  I guess they expected me to tow my car home without a transmission in it.

It would have been so easy:  Gee, sir, I am so sorry that you encountered the problems.  We will call our local dealer and have him study the situation and help you resolve your problem.  Instead:  silence.......... was all I received.


John From Detroit

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Re: Remco
« Reply #23 on: April 24, 2005, 05:25:17 AM »
John:

What about their warranty support?  That has become the key issue here.

That Smokey I can't tell you,, I've read the same report (up thread) you did (just now) and all I can say is that without much more information I don't know if the problem was indeed Remco's fault (Critical informaiton was not included in that report, can't blame the poster unless he is a mechenic or engineer)

I fully expect never to need warranty support when I get my axel lock installed.  I've looked at the diagrams, I've looked at the design and it is one I have seen before, From the information they have on their web site the axel locks work the same as the manual Wagner Locking Hubs for 4wd vehicles, and there are thousands and thousands of those out there  The only failure I've ever heard of was caused by a lack of proper lubrication (and it was not the locking hub that failed)

In short, I do not expect ever to find out about their warranty service. I don't expect to see a failure

Item 2.... Even if the axel lock fails, there are two ways it can fail, (locked and free) if it fails free (the more likely) you can still tow the Taurs, If it fails locked you can drive the taurus
Nothing adds excitement like something that is none of your business
My Home is where I park it.

BernieD

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Re: Remco
« Reply #24 on: April 24, 2005, 08:52:21 AM »
I tried this afternoon to find the phone number of Remco HQ.  However I could not find it anywhere on their web site.  It is obvious that they want all specifics handled through their dealers.  I have no problems with that, except there ought to be some sort of contact number for Remco for questions like these.

They do have email service, so tonight I am sending them an email, asking for a phone number to call explaining I want to find out what the HQ position is on warranties.

Smoky

The 800 # listed on REMCO's website will put you in contact with a REMCO employee. I'm sure if that employee can't answer your questions he could forward you to someone who can.
Bernie & Marlene Dobrin
Home is Goodyear, AZ
Missing our Travel Supreme

Smoky

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Re: Remco
« Reply #25 on: April 24, 2005, 02:50:53 PM »
Thanks Bernie.  Somehow I could not find that nr on their web site.  But I got a private message with a name and a number so I will try that on Monday.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Steve, CDN

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Re: Remco
« Reply #26 on: April 24, 2005, 08:17:00 PM »
Here is the contact info for Remco Towing:

http://www.remcotowing.com

(800) 228-2481
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Smoky

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Re: Remco
« Reply #27 on: April 24, 2005, 08:43:20 PM »
Thanks Steve.  I will be calling them tomorrow.
Smoky S  Ham radio - W3PY

The magic of a campfire
where the fish get bigger
the mountains get higher
the hike was uphill both ways
and new friends become old friends

2005 KSDP3910 Newmar Kountry Star
Toad - Taurus wagon w/ axle lock
On our way to the Poudre River in Colorado for the summer!

Steve, CDN

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Re: Remco
« Reply #28 on: April 25, 2005, 03:33:47 PM »
Smoky,

We'll be looking forward to learning what you found out direct from the REmco.
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caltex

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Re: Remco
« Reply #29 on: April 25, 2005, 07:05:47 PM »
John in Detroit

Just curious, do they put a disconnect on both front axles or just do one and let the differential spin?
Robert

 

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