64-bit Platforms section? What is this?

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nvrver

nvrver

Well-known member
Joined
Apr 15, 2009
Posts
907
Location
Fallon Nevada
I was given the below instructions to clean up my computer by Norton. 
Problem for me is I can?t find the 64-bit Platforms section.  Can someone give me directions. 
I have Windows 7.  Regards, Dick

Go to the Intelligent Updater downloads page.
Depending on your version of Windows, do one of the following:
For Windows 8/7/Vista 64-bit: Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe
Save the file to the Windows desktop.
On the desktop, double-click the file that you saved.
Follow the on-screen instructions to install the virus definitions using Intelligent Updater.
If the problem persists, then your computer may be infected. We recommend that you download and run Norton Power Eraser to check if your computer is infected by a threat.
Go to Step 2.
 
I'm pretty sure it is attempting to lead you to a download page section on the Symantec website. My guess is they want you to update their endpoint software which is notoriously unreliable.

Which is probable the second download on this page:

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

which is this file: http://definitions.symantec.com/defs/20130527-020-v5i64.exe
 
Norton could very well be your issue....it is a severe resource hog and will bog down almost any computer...I switched several years ago back in the XP days and it made a huge difference in performance...although it was a real devil to un-install!

Try what they say, but if it doesn't improve you may want to try another anti-virus....I use ESET and like it, but was also real happy with AVG!

Good Luck,

Jim

 
I agree with Jim.  Norton had it's day but has become clunky bloatware that only does an ok job at what it was once the market leader in.  AVG is a good option, I am partial to Avira which is also free.  As for uninstalling Norton, CCCleaner does a good job of eradicating it after trying the add/remove program uninstall feature within Windows.

It's hard to talk about antivirus software without stating the obvious. Software has yet to be invented that will keep your computer safe from virus's or malware. The biggest exploit risk for your computer is still found between the keyboard and the chair.
 
The Symantec web site has a Norton Removal Tool that completely removes all Norton products, files and registry keys included.  The Windows uninstall does not remove all of the Norton products, and usually leave at least one service running with no user interface.  The Removal Tool has always worked best for me when cleaning up friends' computers.
 
You have Windows 7, but is it the 64 bit version that is installed? Maybe you have the 32 bit variant and don't need the "64 bit platforms" section.

Let me add my vote for uninstalling Norton altogether. Use AVG or Windows Security Essentials or Avast - all free for personal use and far superior, In my opinion.
 
No it is 64 bit, deal's post got my brain going in the right direction and all is resolved.
When my subscription is up I will be going to another brand, I have over two years to go.  Regards, Dick
 
nvrver said:
No it is 64 bit, deal's post got my brain going in the right direction and all is resolved.
When my subscription is up I will be going to another brand, I have over two years to go.  Regards, Dick
Click to expand...

You will see a marked increase in speed on your computer if you give up the 2 years on your subscription and switch now....here is a little test...

Go to Windows Task manager and then view the processes tab and if you click on the CPU column it will put the biggest user of system resources at the top and I will bet that you will see Norton running full blast and using a ton of resources....it is a huge resource hog....there are so many lighter weight non-resource hog anti-virus available for free or way less money that will do a great job...then stay off the porn sites and you chances of catching something is pretty light....

My vote - dump Norton....you will be glad you did!! I am a real ESET Fan but also recommend AVG.

Jim
 
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