Howdy.
We are trying to solve a problem on a friend's(Kay) computer. The computer is an HP notebook, OS is Windows 7 home premium, web browser is IE11. About 2 weeks ago, when she would try to log onto the internet, Kay started getting the error message, "page can't be displayed". IE will not load the standard go to page, MSN.com. I can see the web address in the address bar and the www.msn.com in the status bar and the little circle that goes round and round. Then in about 20 second, up comes the message, "page can't be displayed". I tried deleting the browser history earlier today and that helped a little. We got an incomplete load of the msn page. BUT I was not able to go to www.google.com. We are not too familiar with IE so we are asking for help to solve this problem. We can't get to any web page at all EXCEPT FOR FACEBOOK, through IE, and that means no email. Unfortunately, that is the ONLY web browser Kay has on her notebook. Help.
Thanks,
Liz Pearce
We are trying to solve a problem on a friend's(Kay) computer. The computer is an HP notebook, OS is Windows 7 home premium, web browser is IE11. About 2 weeks ago, when she would try to log onto the internet, Kay started getting the error message, "page can't be displayed". IE will not load the standard go to page, MSN.com. I can see the web address in the address bar and the www.msn.com in the status bar and the little circle that goes round and round. Then in about 20 second, up comes the message, "page can't be displayed". I tried deleting the browser history earlier today and that helped a little. We got an incomplete load of the msn page. BUT I was not able to go to www.google.com. We are not too familiar with IE so we are asking for help to solve this problem. We can't get to any web page at all EXCEPT FOR FACEBOOK, through IE, and that means no email. Unfortunately, that is the ONLY web browser Kay has on her notebook. Help.
Thanks,
Liz Pearce