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Author Topic: New Startcraft Small Cut in Canvas  (Read 1376 times)

buckeyemom

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New Startcraft Small Cut in Canvas
« on: March 31, 2014, 09:58:32 AM »
We saw a Startcraft AR-One at the end of a show last weekend.  We filled out paperwork to purchase, but didn't sign final until this past Saturday. They were packing up and it had been parked too close to the the next trailer over. It had a small (about 1/2") tear in the canvas and the metal bar had gotten dented. The sales rep said they would replace that. This past Saturday we went and signed the final paperwork and walk through, and delivery. The small canvas cut was still there and it looked like someone had tried to hammer out the dent. The service guy said no one told him of the tear. We left the unit and they are going to call Startcraft to see what they want to do under warranty. It doesn't seem like a warranty issue, to me. My husband thinks they are going to try to just patch the canvas, and I should accept that. He's very easy going. I think it's a new unit and it should be replaced. Am I being unreasonable? We did get a good price on it. It's the 18FB and we paid 10,300.
Thanks in advance for reading and thoughts.

Rene T

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  • Great being on the right side of the grass
Re: New Startcraft Small Cut in Canvas
« Reply #1 on: March 31, 2014, 04:42:09 PM »
When you purchased it, it was new so expect them to replace all the parts no repairs. If they refuse, ask for your money back. They'll change their mind. If not, just walk and don't look back. There will be plenty of other deals as summer gets closer.
Rene & Lucille & co-pilot Buddy
AKA  Pep N Mem
2011 Chevy Duramax 2500 HD 4X4
2011 Montana High Country 343RL
From the Granite State of NH
& Florida Snowbird in Lakeland FL

BigSkyTrailerGuy

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  • Love your country, but fear your government
Re: New Startcraft Small Cut in Canvas
« Reply #2 on: March 31, 2014, 05:00:28 PM »
We've got the little brother to yours, the AR-one RB15.  We needed some warranty work on the canopy and a vent, and waiting for the parts to arrive, the dealer had it so long it was cutting into our precious little camping time, so I went and tied up the canopy with a rope and took it home, with instructions to call me when ALL the parts come in.  It was late fall when they came in!  That would have ruined our summer!

My point is, definitely fight the good fight over the warranty, but don't let them hang on to the trailer.  Duct tape the slice and take it and go enjoy it.

captsteve

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Re: New Startcraft Small Cut in Canvas
« Reply #3 on: March 31, 2014, 06:25:38 PM »
New is new!!! Fight for the canvas to be replaced and like posted above, tape it up and go!!! But get a "we owe" in writing before you leave the lot with it!!!
Capt Steve has the Conn, Trina navigator ( Admiral )
2004 American Revolution 40c (aka Fat Girl) **Sold**
2017 Ram 1500 (Future Toad)
Piper Archer II  (Where the RV money goes)

 

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