buckeyemom
New member
- Joined
- Mar 31, 2014
- Posts
- 1
We saw a Startcraft AR-One at the end of a show last weekend. We filled out paperwork to purchase, but didn't sign final until this past Saturday. They were packing up and it had been parked too close to the the next trailer over. It had a small (about 1/2") tear in the canvas and the metal bar had gotten dented. The sales rep said they would replace that. This past Saturday we went and signed the final paperwork and walk through, and delivery. The small canvas cut was still there and it looked like someone had tried to hammer out the dent. The service guy said no one told him of the tear. We left the unit and they are going to call Startcraft to see what they want to do under warranty. It doesn't seem like a warranty issue, to me. My husband thinks they are going to try to just patch the canvas, and I should accept that. He's very easy going. I think it's a new unit and it should be replaced. Am I being unreasonable? We did get a good price on it. It's the 18FB and we paid 10,300.
Thanks in advance for reading and thoughts.
Thanks in advance for reading and thoughts.