John Canfield
Site Team
If you are the impatient type or don't like crowds, you probably don't want to queue up for service during the GNR time frame (a week before or a week after) but we're okay with that. Since we got all hosed up on the GNR dates this year, our usual schema of arriving a week early and immediately getting on the service list (first come, first served), we didn't get on the list until last Friday (I didn't want to move from rally grounds during the rally) and were taken in for service yesterday (which Rebecca predicted.) Note: normally you can make a service appointment when it's not near the Grand National Rally weeks.
On the list this time was:
- Take the easy way and have them replace the SCS Frigette keyless entry control/keypad/clickers with the current TriMark system
- Check the roof-sidewall joint for good sealant (I do this once a year also)
- Check all slide seals
- Check large salon driver's slide, it was slow retracting at times, check slide alignment
- Leaking bedroom slide window at times (it was not the window itself leaking)
- Intermittent problem with the jacks, sometimes when I need to manually level, I couldn't get the 4th jack to extend and the excess slope indicator stopped working - the pump would keep running until I shut the system off
- And as a bonus extra, our salon passenger side slide topper ripped a few days ago
. I wanted all slide toppers replaced since when one goes, the others aren't far behind
This turned into a two full day service experience and we need to come back next week : . We had one of the several Jim's taking care of us, I had a chance to chat a bit with him and he was a fun guy to talk with and he turned out to be a pretty darn good tech (and a young-looking grandpa as I discovered.)
For those that don't know, factory service has specialists so your tech might not be the one that actually does hands-on for all of your repairs. There are slide specialists, electronics specialists, appliance specialists, etc. but at the beginning and end of your service experience, you talk with one tech and one service adviser.
So, we have new slide toppers (for the topper under the large patio awning, they have to remove the awning - a big job), a new keyless entry system, new bedroom slide seal, and we're now golden on all sealants. The leaking bedroom slide window was due to the seals. When I previously pulled that window, I noticed a discoloration on the top of the wall opening and on the bottom so I was wondering if the water was wicking down the inside of the wall sandwich and that apparently is the situation.
And the jacks....
We need a new control box. Yup, the large box with the clear cover that sits in the chassis near the front. This box houses the brains for all of the HWH hydraulics, slides and jacks. The amazing thing is that HWH doesn't have one in inventory, they build them to order . Three business days to build one, two days to get it to Forest city, IA from Moscow, IA. ETA - next Thursday <sigh.> I called our campground in Montrose where we had a reservation for about five weeks beginning 31 July to say we will be delayed for about four or five days <sigh.> The good news in all of this is that we taking great care of our major investment.
On the list this time was:
- Take the easy way and have them replace the SCS Frigette keyless entry control/keypad/clickers with the current TriMark system
- Check the roof-sidewall joint for good sealant (I do this once a year also)
- Check all slide seals
- Check large salon driver's slide, it was slow retracting at times, check slide alignment
- Leaking bedroom slide window at times (it was not the window itself leaking)
- Intermittent problem with the jacks, sometimes when I need to manually level, I couldn't get the 4th jack to extend and the excess slope indicator stopped working - the pump would keep running until I shut the system off
- And as a bonus extra, our salon passenger side slide topper ripped a few days ago
. I wanted all slide toppers replaced since when one goes, the others aren't far behindThis turned into a two full day service experience and we need to come back next week :
. We had one of the several Jim's taking care of us, I had a chance to chat a bit with him and he was a fun guy to talk with and he turned out to be a pretty darn good tech (and a young-looking grandpa as I discovered.)For those that don't know, factory service has specialists so your tech might not be the one that actually does hands-on for all of your repairs. There are slide specialists, electronics specialists, appliance specialists, etc. but at the beginning and end of your service experience, you talk with one tech and one service adviser.
So, we have new slide toppers (for the topper under the large patio awning, they have to remove the awning - a big job), a new keyless entry system, new bedroom slide seal, and we're now golden on all sealants. The leaking bedroom slide window was due to the seals. When I previously pulled that window, I noticed a discoloration on the top of the wall opening and on the bottom so I was wondering if the water was wicking down the inside of the wall sandwich and that apparently is the situation.
And the jacks....
We need a new control box. Yup, the large box with the clear cover that sits in the chassis near the front. This box houses the brains for all of the HWH hydraulics, slides and jacks. The amazing thing is that HWH doesn't have one in inventory, they build them to order
. Three business days to build one, two days to get it to Forest city, IA from Moscow, IA. ETA - next Thursday <sigh.> I called our campground in Montrose where we had a reservation for about five weeks beginning 31 July to say we will be delayed for about four or five days <sigh.> The good news in all of this is that we taking great care of our major investment.
