It's unfortunate that the GS person was not able to adequately assess the drivability (and/or other service options) of the motorhome when first given the OP's problem description. Of course, we don't have a transcript of the full conversation, but some of us have experienced, what we perceive as, a difference in the technical expertise, or onsite resources, available via Coach Net Roadside Service versus GS. I think this is where the process collapsed, to the detriment of the OP.
GS and CN both have to rely on the same pool of service resources in any given area, but it would appear that knowledgeable communication between the Roadside service Rep and the potential service provider is as important as that between the Rep and the caller. In this case, I doubt that the "mechanic" was given enough information to evaluate (or even consider) the ops level of expertise, or his expectations. My guess is, he was asked about delivering and installing a belt, but didn't have access to one. How this info was communicated between the Mech, Rep and OP is still unclear. I don't think this makes the mechanic an idiot, just less than perfect.
The weakest link that I see here was at the GS service Rep level. Unfortunately, I doubt that GS, nor the mechanic, learned nearly as much as the OP, and others, have from this experience.
GS and CN both have to rely on the same pool of service resources in any given area, but it would appear that knowledgeable communication between the Roadside service Rep and the potential service provider is as important as that between the Rep and the caller. In this case, I doubt that the "mechanic" was given enough information to evaluate (or even consider) the ops level of expertise, or his expectations. My guess is, he was asked about delivering and installing a belt, but didn't have access to one. How this info was communicated between the Mech, Rep and OP is still unclear. I don't think this makes the mechanic an idiot, just less than perfect.
The weakest link that I see here was at the GS service Rep level. Unfortunately, I doubt that GS, nor the mechanic, learned nearly as much as the OP, and others, have from this experience.