At the risk of adding to the confusion, I actually work for Blue Cross South Carolina, am a fulltimer, have a PPO plan, and have lived in 17 states in the last five years. I have yet to be refused payment at any stop for any procedure or lab order. And I bet I have filed in almost all those states. Here's the caveat - that's how my plan works!
All the Blues cover differently, so one size does not fit all. The Blue Cross and Blue Shield System consists of 37 independently operated Blue Cross and Blue Shield member companies, a Federal Employee Program and an Association.
In these days and times, it is more critical than ever that you CLEARLY understand your policy, ask specific questions, and understand that the policy premiums AND coverage are subject to change each enrollment period, typically annually. Do NOT listen to how others get coverage, even in the same system, unless you clearly understand YOUR policy.
Medicare is secondary coverage for me, so I can get into some interesting claim conversations, but all in all, it has worked, pretty flawlessly.
My plan also includes drug coverage and I use Walgreen's across the country with very little effort. Online ordering and the prescription is filled at the location of my choice or mailed to me. No issues with state to state refills except for some controlled substances.
Nobody wants to become a claim expert, because it is complicated and frustrating, but to adequately maneuver the new waters, you are going to have own your health care and how it is reimbursed.
It is the new normal.
Kim