brujomar
Well-known member
I received two texts yesterday (Tuesday) from AT&T that unlimited data is available IF I am a Directv (or Uverse) customer.
Since we are mostly full time, my ATT Iphone HOT SPOT has been our only internet access and I am a directv customer. So, I spent a LONG time on the phone with ATT reps, clarifying the new promotion...I talked with a total of three over four hours. Then, they require that the directv bill and ATT bill be combined into one monthly bill......fine with me, and they transfered me to another department to clarify my directv plan/rates.....(since they are going up), then transfered me to the billing department to combine bills.......New unlimited data plan total is LESS than I was paying for a grandfathered 30 gig/mo promo I had, which they said I couldn;'t get back if I switched, which was fine. This morning I used my laptop on my hot spot to access my online banking, then turned it off....this AFTERNOON my HOT SPOT disappeared from my Iphone.!!!!!! I call customer service.....she tells me that HOT SPOTS can't be used with the unlimited package!!!! What??????
I made it very clear to EACH rep I talked to that my HOT SPOT was my ONLY internet used in my rv.....none said a thing about no hot spot available. I ended up with a supervisor whokept asking me what he could do to make me a satisfied customer.......argh!.
I got my 30 gig with hot spot back, but definitely am NOT pleased....I was a previous Millenicom user as well...then they went under...I think I am destined NOT to use mobile internet I guess....lol.
Just a heads up if you are ATT and Directv and received the text.
Since we are mostly full time, my ATT Iphone HOT SPOT has been our only internet access and I am a directv customer. So, I spent a LONG time on the phone with ATT reps, clarifying the new promotion...I talked with a total of three over four hours. Then, they require that the directv bill and ATT bill be combined into one monthly bill......fine with me, and they transfered me to another department to clarify my directv plan/rates.....(since they are going up), then transfered me to the billing department to combine bills.......New unlimited data plan total is LESS than I was paying for a grandfathered 30 gig/mo promo I had, which they said I couldn;'t get back if I switched, which was fine. This morning I used my laptop on my hot spot to access my online banking, then turned it off....this AFTERNOON my HOT SPOT disappeared from my Iphone.!!!!!! I call customer service.....she tells me that HOT SPOTS can't be used with the unlimited package!!!! What??????
I made it very clear to EACH rep I talked to that my HOT SPOT was my ONLY internet used in my rv.....none said a thing about no hot spot available. I ended up with a supervisor whokept asking me what he could do to make me a satisfied customer.......argh!.
I got my 30 gig with hot spot back, but definitely am NOT pleased....I was a previous Millenicom user as well...then they went under...I think I am destined NOT to use mobile internet I guess....lol.
Just a heads up if you are ATT and Directv and received the text.