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Author Topic: Windows 10 installed, now my printer will not print  (Read 1176 times)

nvrver

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Windows 10 installed, now my printer will not print
« on: March 10, 2016, 05:06:35 PM »
Windows 10 installed, now my printer will not print
The first time I tried to use my Lexmark 5300 series printer it will not communicate & print.  I get a message from Lexmark that says “Incorrect Port Detected.  The current software setting is not set to USB port”.   I can’t figure out how to get the printer software set to the USB port.  I am about ready to go back to Windows 7.  Dick nvrver
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Gord Nelson

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Re: Windows 10 installed, now my printer will not print
« Reply #1 on: March 10, 2016, 05:17:56 PM »
Try this Dick:
Go into Control Panel
Click on Devices & Printers
DoubleClick on your default printer (presumably the Lexmark)
On that page look just below the printer icon and see a link to Device Properties
On the next screen select ports, then scroll down looking for the first USB port in the list and put a checkmark in the box
If no USB port there, select "Add Port", then select Local port,and give it a name such as Printer
Put a checkmark in it.
Exit
Try the printer again.

Nothing is ever easy... Post back if you run into trouble and we'll try again.
PS: Be sure that your printer settings (on the device is set up to use Local USB as its means of communication with the Computer...not wireless, or ethernet (if printer so equipped).
Gord
« Last Edit: March 10, 2016, 05:23:09 PM by Gord Nelson »

Jim Johnson

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Re: Windows 10 installed, now my printer will not print
« Reply #2 on: March 10, 2016, 06:14:57 PM »
I and a friend fought this same problem until I stumbled on the problem: Windows Firewall.
Jim

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8Muddypaws

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Re: Windows 10 installed, now my printer will not print
« Reply #3 on: March 10, 2016, 07:23:25 PM »
Sounds familiar.  I've dealt with this problem many times.  Delete the printer from device manager but leave it plugged in.  Then reboot the computer.

If it's a wireless printer delete it from the printer list and add it back with add printers.  The wizard will guide you.

The gotcha is that perhaps Lexmark is not providing a W10 driver.  Sometimes they do that.
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scottydl

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Re: Windows 10 installed, now my printer will not print
« Reply #4 on: March 10, 2016, 09:30:43 PM »
Printer compatibility was one of the many problems I had upgrading to Windows 10, including also losing the use of a couple USB ports and non-working drivers for speakers and touchpad.  Re-installing some updated drivers worked for some of the items, but not all of them.  I ended up reverting back to Windows 7 and am happy again.  My USB ports never have started working again.  :(  I've deleted them many times from the Device Manager in hopes that the driver software would reinstall itself (which it does), but it's made no difference.
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nvrver

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Re: Windows 10 installed, now my printer will not print
« Reply #5 on: March 10, 2016, 09:43:33 PM »
I tried doing the steps Nord suggested so far nothing.  I forgot to mention the printer is old, purchased in 2008.  I will look for a on off for a Firewall.  Dick
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Ned

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Re: Windows 10 installed, now my printer will not print
« Reply #6 on: March 11, 2016, 08:17:28 AM »
Do not turn off the firewall. Check the Lexmark site for a later driver.
-- Ned -- Fulltimer 1997-2013
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John From Detroit

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Re: Windows 10 installed, now my printer will not print
« Reply #7 on: March 11, 2016, 08:21:42 AM »
I agree with Ned, check for latest driver... WIndows has drivers for many printers. but windows 10 they left a whole bunch of them out... Likely your lexmark is one of those.
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Jim Johnson

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Re: Windows 10 installed, now my printer will not print
« Reply #8 on: March 11, 2016, 09:25:59 AM »
The printer I could not communicate with was a Lexmark. Lexmark site said to use the driver for Windows 8/8.1.   A friend and I worked on it for several hours and could not find the problem.  I ran a printer Troubleshooter and it identified the problem as Windows Firewall.   Not saying that is yoiur problem but it was with  mine.
Jim

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Ned

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Re: Windows 10 installed, now my printer will not print
« Reply #9 on: March 11, 2016, 09:38:56 AM »
The firewall shouldn't be a factor if you're connecting the printer via USB.  If you're connecting via TCP/IP then you may need to open a port in the firewall, but DO NOT ever turn it off.  It's you're first line of defense against malware.
-- Ned -- Fulltimer 1997-2013
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Jim Johnson

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Re: Windows 10 installed, now my printer will not print
« Reply #10 on: March 11, 2016, 10:09:11 AM »
Ned, Don and I worked on it and could not get past the ":no communication".  We were connected via USB.  When I ran the troubleshooter, if I remember the steps, I just had to add an exception for the printer.  Does that sound feasible?  I did not turn off the Firewall, just allowed the printer, I believe. 
Jim

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Ned

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Re: Windows 10 installed, now my printer will not print
« Reply #11 on: March 11, 2016, 10:40:01 AM »
The firewall only sees TCP/IP data, not anything connected via USB.  The printer may have supported a network connection and that would possibly require a open port in the firewall, but it would have nothing to do with a USB connection.
-- Ned -- Fulltimer 1997-2013
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Jim Johnson

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Re: Windows 10 installed, now my printer will not print
« Reply #12 on: March 11, 2016, 05:16:22 PM »
All I can say is as son as I followed the "troubleshooter" fix it has worked perfectly.
Jim

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Ned

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Re: Windows 10 installed, now my printer will not print
« Reply #13 on: March 11, 2016, 05:24:37 PM »
The troubleshooters are really quite good at fixing problems.
-- Ned -- Fulltimer 1997-2013
1997 Holiday Rambler Endeavor LE
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nvrver

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Re: Windows 10 installed, now my printer will not print
« Reply #14 on: March 11, 2016, 05:30:07 PM »
Well I will either head back to Windows 7 or buy a new printer.  Checked with Lexmark and they don’t support a driver for my printer to use Windows 10.  Thanks for all the good replies.  Dick nvrver
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legrandnormand

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Re: Windows 10 installed, now my printer will not print
« Reply #15 on: March 11, 2016, 06:04:29 PM »
Well I will either head back to Windows 7 or buy a new printer.  Checked with Lexmark and they don’t support a driver for my printer to use Windows 10.  Thanks for all the good replies.  Dick nvrver


For les then $50 you can get a "all in one" printer including ink cartridges !
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nvrver

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Re: Windows 10 installed, now my printer will not print
« Reply #16 on: March 11, 2016, 06:09:51 PM »
True, but after using W 10 for a week I like W 7 better.  When I need to replace my laptop then I will deal with W 10.  Going to push the go back button.  Dick
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legrandnormand

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Re: Windows 10 installed, now my printer will not print
« Reply #17 on: March 11, 2016, 07:12:36 PM »
WIN 7 is a great product

Normand
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nvrver

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Re: Windows 10 installed, now my printer will not print
« Reply #18 on: March 11, 2016, 07:15:44 PM »
Took about 15 minutes to get back to W 7 and all is working fine including the printer.  Dick
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Gord Nelson

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Re: Windows 10 installed, now my printer will not print
« Reply #19 on: March 11, 2016, 08:14:36 PM »
Congrats on that, Dick
Gord

 

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