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Author Topic: Lazydays to perform our final Warranty work  (Read 33355 times)

MikeD123

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Re: Lazydays to perform our final Warranty work
« Reply #60 on: February 26, 2007, 05:49:04 PM »
Paul,
What was the rest of the trip like.  Do you have a blog to share the adventure?? 

Mike

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #61 on: February 26, 2007, 08:16:50 PM »

Tom

It is a US pay as you go mobile phone, not a UK one.

You can answer a question for me here, as I think we are being taken for a ride by these guys too  ;D

When someone calls us, our credit gets reduced by the minutes they spend calling us - surely that cant be correct ?



Mike,

We did start to keep a log, but had to stop due to a lack of wifi at the time AND the huge amount of time that sort of thing takes - just ask the Betty Brewer - it isn't just a 5 minute job every few days.

I have every repsect for people who manage to keep a proper log.

Paul

Ned

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Re: Lazydays to perform our final Warranty work
« Reply #62 on: February 26, 2007, 08:21:11 PM »
Cell phones minutes are counted regardless of who originates the call.  If both ends are cell phones, both ends are charged for the minutes.
-- Ned -- Fulltimer 1997-2013
1997 Holiday Rambler Endeavor LE
2007 GMC Canyon

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #63 on: February 26, 2007, 08:44:40 PM »
Paul,

Ned said it correctly.

Since you have a U.S. phone, that eliminates one excuse for not being able to call you.
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Betty Brewer

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Re: Lazydays to perform our final Warranty work
« Reply #64 on: February 26, 2007, 09:18:56 PM »
We did start to keep a log, but had to stop due to a lack of wifi at the time AND the huge amount of time that sort of thing takes - just ask the Betty Brewer - it isn't just a 5 minute job every few days.  I have every repsect for people who manage to keep a proper log.

Paul,

Thank you for the kind words.  Yes my Alaskan log became a labor of love.  I did enjoy every minute of sharing my adventures and yes it was a bit more than  5 minutes per day but the  time I spent sharing was priceless to me.  I feel like I was able to take the readers on an Alaskan tour with me. 

And I have  appreciated the facts you report on your Lazy Days experience.  We all have the desire to "fight city hall" from time to time and I find it helpful to learn from the experiences of others on how to best get resolutions to problems.  You've had your share.  This RV thing is certainly not for wimps is it?  I find a lesson in every problem.  I can fix some problems and with others I have to chalk them up to  character building experiences and hope they don't give me any more characters in the future.  Good luck with  your problem solving.  I'm certain that your good times in North America have out weighed those character building experiences.

Betty
Betty Brewer

see where we are

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #65 on: February 26, 2007, 10:34:02 PM »

Thanks Ned

Now I know why I never gave our mobile number to anyone for the first 10 months.

If you're reading this Lyndsay & linda, you owe me a fortune on mobile cell calls !!  ;D

Paul

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #66 on: February 26, 2007, 10:39:52 PM »
Quote
others I have to chalk them up to  character building experiences and hope they don't give me any more characters in the future

I very much agree with that statement.

We get to that stage where we think we aren't getting anywhere at all, so just chalk it down to experience and move on.

There have been many situations where we've had to accept things as they are - but there are those others which are SO infuriating it would be wrong to just let them pass by.

Thankfully, they have been few in relation to our whole experience to date !!

Paul

Mick & Pat

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Re: Lazydays to perform our final Warranty work
« Reply #67 on: February 27, 2007, 04:42:37 AM »
Cell phones minutes are counted regardless of who originates the call.  If both ends are cell phones, both ends are charged for the minutes.

What a rip off >:(  Here in the UK the person who MAKES the call pays for the call NOT the receiver,what about unsolicited calls from companies trying to sell you stuff or don't you get them in America?

Thanks for the information, wow you don't only learn about RVs on rvforum.

Now whats the other thing I've learnt.........oh yes if you buy a new RV DON'T use it very much,wait until the warranty has expired then instead of the dealer or manufacturer paying for any problems pay yourself to get them rectified. :(
« Last Edit: February 27, 2007, 05:36:16 AM by Mick »
Regards Mick & Pat Podmore.

UK couple who toured USA / Canada. Oct 2007 - Aug 2009

2005 Fleetwood Discovery 39S,Cat C7, Freightliner XC Chassis  2008 Jeep Liberty Ltd 3.7 .

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #68 on: February 27, 2007, 05:48:25 AM »
Mick,

The only time I rented a mobile phone in the UK, I paid for air time both directions. It cost me $150 for a week; Now that's a rip off! Ever since then, I take my own GSM phone and have it activated for use over there.
« Last Edit: February 27, 2007, 07:08:41 AM by Tom »
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Mick & Pat

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Re: Lazydays to perform our final Warranty work
« Reply #69 on: February 27, 2007, 06:17:32 AM »
Tom,

I don't know how long ago that was but these days with companies such as Vodafone and Orange using pay as you go if you have zero credit you can still receive calls and texts. :)
Regards Mick & Pat Podmore.

UK couple who toured USA / Canada. Oct 2007 - Aug 2009

2005 Fleetwood Discovery 39S,Cat C7, Freightliner XC Chassis  2008 Jeep Liberty Ltd 3.7 .

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #70 on: February 27, 2007, 07:09:07 AM »
Quote
if you buy a new RV DON'T use it very much,wait until the warranty has expired then instead of the dealer or manufacturer paying for any problems pay yourself to get them rectified.

I don't believe anyone here is saying that. Over the years the forum has been in existence, numerous folks have shared their purchase, service and repair experiences with countless dealers, manufacturers, brands and models. The net of those experiences suggest that there's a wide disparity in the quality of products and after sales support. (These disparities exist within the same brand and within the same dealership.) It also suggests that service at factory service centers is often, but not always, superior to dealer service. Similarly, it suggests that factory delivery is often, but not always, preferable to dealer delivery.

Dealerships operate their service and repair facilities as profit centers and aren't going to fix anything at their cost. That means that, until the sale is made and they have your money, you shouldn't expect them to fix everything that isn't working coming out of the factory. Once they sell it to a buyer, they can charge the manufacturer for warranty work. So new buyers would be advised to initially take one or more shorter trips (referred to as 'shakedown trips') within driving range of the dealer or repair facility where they expect to get things fixed.

Paul has had his share of product problems and poor support. But reality is that a motorhome is a combination of components that are cobbled together and sent down the highway. Things are going to break or otherwise fail by virtue of the shake, rattle and roll that occurs. Owners are also going to make mistakes that might contribute to failure or damage and Paul has made his share, although he's not alone. Staying close to a repair facility, whether it be factory or dealer, for the first few months of use is a good strategy.

As I look back, the RV industry has made improvements in some areas, but it still has a very long way to go and continues to be quite immature when it comes to product quality, reliability and customer support. I don't defend it in any way, but recognize it for what it is, having learned the hard way, just as Paul has. I and numerous others here use this experience to attempt to educate prospective buyers of the pitfalls. Unfortunately, human nature too often takes over and folks get caught up in the emotion of purchase and, when the realities set in, they experience a large disappointment. When this happens, folks here are empathetic and try to provide moral support and suggest that "one day you'll be able to look back and laugh at it".
« Last Edit: February 27, 2007, 07:39:18 AM by Tom »
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Tom

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Re: Lazydays to perform our final Warranty work
« Reply #71 on: February 27, 2007, 07:22:31 AM »
Quote
.... these days with companies such as Vodafone and Orange using pay as you go if you have zero credit you can still receive calls and texts.

Mick,

Orange and Vodafone were around when I rented that phone. It was rented from Avis, not a pay as you go phone. In retrospect, the charges all came from Avis, so I don't really know how they were billed by the the phone company.
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Gary RV_Wizard

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Re: Lazydays to perform our final Warranty work
« Reply #72 on: February 27, 2007, 09:07:50 AM »
Quote
What a rip off Angry  Here in the UK the person who MAKES the call pays for the call NOT the receiver,what about unsolicited calls from companies trying to sell you stuff or don't you get them in America?

In the US it is illegal to make unsolicited commercial (sales) calls to a cell phone.

Cell phone minutes in the US have nothing to do with the origin of the call or (in most cases) even the distance of the call. A cell phone goes "on the air" to talk to the nearest cell tower and you pay (in minutes) for the time you are accessing the tower. Therefore there is no difference between calling out or receiving - you are still utilizing the capacity of the cell tower.

I'm curious how the cell phone rates in the UK compare to US rates.  Most everybody here gets a nationwide calling plan that gives unlimited long distance calling and x minutes/month of "airtime".  Right now 450-500 minutes/month of "airtime" runs about $40 + tax.
Gary
--------------
Gary Brinck
Summers: Black Mountain, NC
Home: Ocala National Forest, FL

Ned

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Re: Lazydays to perform our final Warranty work
« Reply #73 on: February 27, 2007, 09:18:49 AM »
In addition to what Gary has said, most cell phone plans in the US also allow unlimited calls to and from other subscribers to the same plan type.  For instance, we have our phones on Verizon Wireless America's Choice II plan and we can call and receive calls from other Verizon AC II plan subscribers without the minutes being charged against our plan minutes.  Fortunately for us, many of our friends have Verizon Wireless cell phones :)
-- Ned -- Fulltimer 1997-2013
1997 Holiday Rambler Endeavor LE
2007 GMC Canyon

lindsaywade

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Re: Lazydays to perform our final Warranty work
« Reply #74 on: February 27, 2007, 11:40:42 AM »
Thanks Ned

Now I know why I never gave our mobile number to anyone for the first 10 months.

If you're reading this Lyndsay & linda, you owe me a fortune on mobile cell calls !!  ;D

Paul

i've still got your $20.00 to go towards it

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #75 on: February 28, 2007, 03:47:23 PM »

Wednesday February 28th

We've just spent a couple of nights in Kissimmee whilst LD took the RV into the Body/Paint Shop.

We got a great deal (travelocity) for the Ramada at $39/night for the room - with free wifi picked up from the Knights Inn next door  ;D

Anyway, we arrived back at LD today, to find the body work and paint had been completed and they were polishing the painted areas.

At 2pm, the RV went into the Glass Shop for the new driver side windshield to be fitted and the passenger side to be refixed properly.

If you remember, LD fitted this windshield last February.

They admitted today, that EVERY windshield they fitted at the time of ours last year had faulty sealant/compound - and this has led to the glass becoming loose.

Now - LD never got in touch with us at any time to warn us of this problem, so I imagine there are many people driving around with potentially hazardous windshields.

We will be staying in a bay tonight whilst the new sealant sets.

Then, there is just a minor Frieghtliner Recall item to be completed and - after 11 days - we are out of here.

Word has obviously spread of our displeasure, as every person working on the RV today knew me by name and all apologised for any inconvenience we had experienced - or it could be Hector told them of his gift and they all want one  ;D ;D

Paul

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #76 on: February 28, 2007, 05:46:37 PM »
Word has obviously spread of our displeasure, as every person working on the RV today knew me by name and all apologised for any inconvenience we had experienced - or it could be Hector told them of his gift and they all want one

I know where I'd put my money  ;)
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MikeD123

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Re: Lazydays to perform our final Warranty work
« Reply #77 on: February 28, 2007, 10:18:00 PM »
Paul,

Glad to see there is a lite at the end of the tunnel.

What is the plan?  Will you ship the MH to the UK and keep it or sell it?

Good luck,
Mike

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #78 on: March 01, 2007, 05:48:45 AM »

Hi Mike

Yes, we are due to ship to the UK.

As long as we can register it OK - we are 2mm under UK legal width in cold weather and 4mm over in hot weather.

Then, we aim to come back to the US.

Realistically, it will take a year or so to sell.

Paul

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #79 on: March 01, 2007, 09:02:23 AM »
Thursday March 1st

We spent last night in the glass shop whilst the sealant dried on the windshields.

This morning, whilst waiting for a slot for the RV to be washed, they parked it in the main parking lot (and left it unlocked).

This meant we would be escaping LD by noon.

BUT - AND, YOU WON'T BELIEVE THIS !!!

As soon as they had parked the coach, it gave us a chance to inspect the paintwork and glass.

Well - Lazydays (to be known from this day forward as Lazyways) have managed to put TWO HUGE CHIPS in the front of the coach - larger than the ones we sent to have repaired.

The finish on the paint work is also pretty poor on one corner of the RV.

I just cannot believe how bad they are - and how unprofessional that they didn't even notice it AND MORE IMPORTANTLY, they wouldn't have done anything about it, quite happy for us to drive 50yrds down the street and then blame us for getting the chips !!

Im now waiting for their body shop guy to come and take a look.

I'll let you know what happens later today.

Let me tell you, that whilst this post seems fairly calm - I am FAR FROM IT !!

Paul
« Last Edit: March 01, 2007, 09:05:04 AM by UK-RV »

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #80 on: March 01, 2007, 09:15:32 AM »
I doubt that I'd be calm either Paul.
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UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #81 on: March 01, 2007, 06:02:37 PM »

Thursday March 1st - Update

A porter came to drive the RV to the Body Shop for them to take a look at the damage.

I decided to go and see the Service Manager (Dana Smith) to inform her that her service team had damaged the RV.

She came across to the bays with me, and asked (I'm guessing) one of the Supervisors to come too.

Once there, we met up with Justin and one of the paint shop guys.

I pointed out the damage  - and they discussed whether it was pre-existing damage - right in front of me.

Justin confirmed the main chip was not there when we checked-in but wasn't sure of the other chip - they were clearly doubting my version of events.

Now, I don't mind them having that conversation between themselves - but in front of me was just unprofessional.

Then, they informed me it would be tomorrow before they could schedule us in for the work - at which point I stated that wasn't good enough.

Eventually, they managed to get the work booked in for this afternoon and it has now been completed.

Detailing / Wax

The reason for staying overnight last night was for the sealant to set and for them to give the coach a courtesy wash this morning.

After all the hassle we had been thru', (and before this latest damage) we suggested it might be a nice gesture if they offered to wax the coach for us too.

This was immediately declined.

Customer Service Manager

Once the damage was discovered, I spoke with the Customer Service Manager (Mary Cauldwell) to ask her to reconsider the offer of a free RV wax as compensation for the inconvenience we had suffered.

She refused - but offered us a free night at Rally Park (whoopee).

I was getting pretty upset by this point and simply stated that I was intending to park the RV across their front entrance, with my slides out and jacks down until they did something to make up for this farce.

Believe me, I would have done it too - I can just imagine the local news teams on the scene, choppers overhead (they will report on anything in Florida!!).

She then spoke with the Parts Manager and returned to say NO !!

I thanked her for her time and left.

Executive Administrator Service Support - Judy Bolton

I'm going to give a prize for anyone who knows what an "Executive Administrator Service Support" persons job role is. I don't have the answer but I think it MUST be important.

I was introduced to Judy Bolton, who informed me she was fully aware of the problems I was experiencing.

I briefly told her we were here for 3 weeks last year and she was already aware of this too.

It appears Matt Sibbick (Hi Matt) is tracking this thread and had given printouts to Judy (she claims to be watching too).

Well, my question is (and I didn't think of it this morning as I was too upset) :- If you knew all the problems, why didn't you come to find me in order to help sort them out ?

Judy admitted to me (pacified me) today that there are serious problems in the Service Department which they are trying to address.

I asked her about the free wax and she promised to look into it and get back in touch.

She did contact me and agreed that Lazyways would cover the cost of a full detail including wash, wax and buffing - so we are scheduled in at 7:30am tomorrow morning for a 4hr service.

She did state she'd spoken with John Horton who was full of apologies for the fact that Lazyways had damaged the RV.

That's it for today then as we've got to get up early.

Paul

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #82 on: March 01, 2007, 06:18:46 PM »
I'm going to give a prize for anyone who knows what an "Executive Administrator Service Support" persons job role is.

Sounds like a secretary to me.

Quote
It appears Matt Sibbick (Hi Matt) is tracking this thread and had given printouts to Judy (she claims to be watching too).

And they still can't provide good customer service/support for you  ???  If it were me that were under the microscope, I'd be busting my butt (aka rear end) to make sure you left a happy camper. I guess that my definition of customer satisfaction is different.

Quote
Judy admitted to me (pacified me) today that there are serious problems in the Service Department which they are trying to address.

No kidding!

Quote
She did contact me and agreed that Lazyways would cover the cost of a full detail including wash, wax and buffing...

Hopefully they don't cause further damage to your coach! (I've had that happen, but not at LD).
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Karl

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Re: Lazydays to perform our final Warranty work
« Reply #83 on: March 01, 2007, 06:47:35 PM »
Quote
Hopefully they don't cause further damage to your coach! (I've had that happen, but not at LD).
Wash, wax, and buff right thru the gelcoat!
Karl (Cheesehead) Kolbus   Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "...holy cow ...what a ride!"

Chet18013

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Re: Lazydays to perform our final Warranty work
« Reply #84 on: March 01, 2007, 06:49:46 PM »
Paul,

Your whole story from initial delivery to the one year wrap up of these little items sounds to me like one of these programs like 60 minutes or Dateline  just might show some interest in doing a story on the purchase of a new RV and pitfalls involved. Essentially how the industry and dealers are dedicated to taking your money and saying "GOOD BYE". I'd suggest you throw this idea out at the Executive Administrator Service Support manager--or what ever --and ask what the company would think of the idea.

Chet18013
Chet18013
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towing a 2014 Jeep Grand Cherokee diesel

Chet18013

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Re: Lazydays to perform our final Warranty work
« Reply #85 on: March 01, 2007, 06:52:51 PM »
BTW, Karl is right, they can buff right through any clear coat they have recently applied if it hasn't had enough time to harden.

Chet18013
Chet18013
Full time in a 45' '04 Monaco Signature
towing a 2014 Jeep Grand Cherokee diesel

UK-RV

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Re: Lazydays to perform our final Warranty work
« Reply #86 on: March 01, 2007, 06:54:17 PM »
Let's be honest Tom - I don't think they could do much to make me a Lazyways "Customer For Life".

But the (eventual) offer of the free full detailing does go some way to make the inconvenience of this enforced stay more bearable.

I did ask the Paint Shop guys how long we should leave the new paint work before it was waxed - and they said at least 60 days.

Apparently, if it is done too soon the paint is liable to crack.

You will understand why I quickly discussed this with Justin, to ensure the detail shop were made fully aware of which areas had been painted - I'm sure they would have just sent the coach thru' as is if I hadn't asked about any potential problems.

And you can bet that paint would have started to crack when I get back to the UK.

It's probably good that I'm logging it here should they ignore the above and cracks do actually appear (please take note Matt and Judy !!).

Paul

PS They are also waiting for the Expedition graphic to arrive and have promised to send this to us when it does (please take note Justin).
« Last Edit: March 01, 2007, 07:35:31 PM by UK-RV »

Tom

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Re: Lazydays to perform our final Warranty work
« Reply #87 on: March 01, 2007, 07:23:56 PM »
...sounds to me like one of these programs like 60 minutes or Dateline  just might show some interest in doing a story on the purchase of a new RV and pitfalls involved.

Oh my, I can see it now .... "Brits face gauntlet of new RV purchase; Welcome to America!".
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Wendy

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Re: Lazydays to perform our final Warranty work
« Reply #88 on: March 01, 2007, 08:05:47 PM »
Paul, Many have pleasant, mellow memories of their travels that blur because nothing really happened. You, however, will ALWAYS remember this trip. The trips I remember best are the ones where SOMETHING happened....not always a 'good' something but at least something. Snow at Black Canyon, wheel falling off in Riverside, no heat in Ely where it was 18 degrees...ah, those are the memories.

Enjoy (what else can you do??)
Wendy
Wendy, Mike, and Gordon
~We can't be lost because we don't care where we're going~
Here's where we are http://map.datastormusers.com/user2.cfm?user=2276
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1973 Sunshine Yellow VW Bug

MikeD123

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Re: Lazydays to perform our final Warranty work
« Reply #89 on: March 01, 2007, 09:44:14 PM »
Well Paul,

I was sure it was just the Yanks that these southern gentle people disliked.  But they could be just confused on the history thing.  I can just see the headlines:  "Brits and vehicle held hostage by Confederates.  It was a hot, lazy day near Tampa..."

Hope it gets all straight.

Mike



 

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