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Author Topic: Awful first experience with brand new pop-up - Advice?  (Read 2891 times)

AJ76

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Awful first experience with brand new pop-up - Advice?
« on: August 23, 2016, 10:46:01 AM »
Hi all!  We recently bought a 2016 Jay Series 1007UD, new, and ended up having a nightmare of a vacation.  Iíd be really grateful for any advice on what options we might have for handling it. 

Sorry if this is a bit long (and Iíll try to explain the mechanical stuff as best I can Ė Iím learning as I goÖ) 

My husband picked the trailer up four days before a planned trip and went through the dealer orientation, but didnít focus on the condition at the time as he was making sure he properly learned everything he needed to know (and had our two young kids in tow).  Later that evening, we set it up and at that point realized that there were gouges in the interior panelling, stains on the speakers, burnt out bulbs inside, and outside there were several areas on the roof with cracked and peeling sealant, the Jayco decal was torn, and the water heater door didnít close tightly.  Nothing (aside from the sealant) seemed like a big deal, but odd for a brand new unit, we thought.

We contacted the dealer, and they said to send photos but to go ahead on our trip as planned and they would take care of it on our return.  We were hesitant (especially about the sealant) but headed out as planned.  Around 4pm on our first day on the road, one of the trailer wheels started smoking, and when we pulled over the bearing cap exploded off it like it was shot from a gun.   

We spent the next four days stranded, most of our time being either on the phone with Coachnet, waiting for tows, waiting for someone to be able to do the repairs, and then ultimately being towed 200km back, and being stranded another day and a half while the repairs were being done. 

It turned out to be the brake line, which they fixed, but while they were working on it they also discovered that the water tank was cracked and unusable but could not be repaired that as they would have to wait several days for parts, and there was significant water damage under the roof in the areas where the sealant was cracked.

We also learned (while waiting 4 days stranded in the rain) that the awning had been installed upside down so was unusable (as of course was the add-a-room).

We ultimately were unable to reach our destination, as we had to return home to return to work. 

Buying the trailer was a very big decision for us, and weíre extremely frustrated in the outcome.  We made the decision to buy a trailer after many years of tenting based on specific conveniences that the upgrade would bring, and after much deliberation chose to go with a new unit over used assuming that this would assure us a smooth experience.  Weíre prepared of course for all kinds of issues on a trip Ė the weather can be awful, people can get ill, etc, but we never imagined that on our first day on the road in a brand new trailer there would be major issues with the functionality, causing us to not only be stranded for days and not make our destination, but also making that time frustrating and difficult. 

Arranging a week off to go away as a family is next to impossible, and we spent what felt like an awful lot of money to us in order to have a much-wanted vacation at the ocean.  Spending it instead stuck with two young kids and a dog in a remote area of Quebec sitting in parking lots, waiting for tows, and hours on the phone with Jayco and Coachnet (and even the time not on the phone was lost as they needed us to be constantly available to receive calls from them) was challenging beyond words.  We were unable to spend much time together during the days, and evenings were even more frustrating due to the awning making us unable to cook or spend time outdoors due to the weather.

We tried our best to make the best of what time we did have, and I know I sound whiny and spoiled, but honestly the moments where we were able to be together actually vacationing were extremely minimal, and we're completely disillusioned, frustrated, and sad.  There wonít be another opportunity for us to go away again like that for several years.

I know that Jayco will cover the tow, repairs, and (I believe?) some of the cancellation fees for things we had booked, but Iím not sure that we even want this trailer at this point.  The dealer may be willing to replace it with another of the same unit, but Iím wondering whether we arenít potentially entitled to something more than just not being out of pocket for the problems (though Iíve no idea what).  Am I being unreasonable because Iím just so sad right now?  Or would the dealer (or Jayco?) possibly have the ability to somehow make up for some of our inconvenience?

HappyWanderer

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #1 on: August 23, 2016, 11:03:52 AM »
Believe it or not, some day you will look back on your adventure and laugh about it. Not next week, nor next month, but the day will come. You'll get your camper fixed  (or maybe replaced) and start on the path to creating memories, which is the ultimate goal.
I don't have gray hair. I have wisdom highlights.

kdbgoat

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #2 on: August 23, 2016, 11:04:46 AM »
You don't sound whiny or spoiled. As far as getting any kind of reimbursement, you will be lucky to just get the camper fixed/replaced. Don't count on anything else. The lack of quality control of RV's is a much discussed topic here.
I know you believe you understand what you think I said,
But I am not sure you realize what you heard is not what I meant


2016 Leprechaun 319DS

Corky

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #3 on: August 23, 2016, 12:39:21 PM »
Not having any experience living in Canada, but I would bring down the wrath of all that is available to you for correction to this matter.
Of course that path would be taken the minute the dealer showed any signs of balking, hesitation or waffling to set this straight.

Just my own slanted opinion.

Corky
'05 Itasca Meridian 36G
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'86 Suzuki Samurai Camo dirt toad

PatStab

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #4 on: August 24, 2016, 09:48:16 AM »
Personally I would be mad as hell, a new unit and all that?  I think that is beyond unacceptable, I mean
an old one yes, but brand new, that is sickening.


UTTransplant

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #5 on: August 24, 2016, 09:53:39 AM »
Totally unacceptable, but this is the reason most of us won't buy anything without a full pre-delivery inspection. Since you already took it off the lot and they have your check, you get to see how good the dealer is at fixing your pop up. I wish you the best of luck, and raise holy hell (politely at first).
Pam and Kevin plus Minou and Lily (the cats) plus Lexi (the grand-dog)
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goose33

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #6 on: August 24, 2016, 01:53:14 PM »
Threatening to get news stations involved usually does the trick. That's completely unacceptable, especially being a brand new unit. Good luck.
I just wanna go camping.

2016 Ford F-150 2.7L Ecoboost
2014 Keystone Passport 252BH Ultra Lite

vinceherman

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #7 on: October 26, 2016, 12:46:47 PM »
Sorry for your troubles.
While you got more than your fair share, it is pretty much the norm to find issues with new units.
Based on much advice from this forum, we went on a series of long weekend exploratory trips to find these kind of problems when it would not ruing the dream vacation.
We had a dozen or more items fixed by the dealer under warranty.

There is light at the end of the tunnel.  If the dealer is reasonable, the issues will be repaired and you will have a workable pop-up for your family to enjoy.

Let us know how the meeting with the dealer goes.
Vince, Marion(dw), Rachel(mil) and Dublin(pup).
2015 F350 diesel dually
2015 Coachmen Chaparral 390QSMB
Strongsville, Ohio

John From Detroit

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #8 on: October 26, 2016, 05:01:18 PM »
Sounds like it may have had an accident on the way to the dealer.. Considering the long list of errors and that is is a THIS YEAR's Model, not one that's used.. I'm thinking I'd ask for a replacement myself.... As someone said the condition it is in is sickening, in fact, it stretches imagination a dealer would even sell it. (but then imagination is often stretched, and by dealers).
Nothing adds excitement like something that is none of your business
My Home is where I park it.

Alfa38User

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #9 on: October 27, 2016, 10:26:11 AM »
I guess we will never know the result as the OP has never been back since a day or two after the original post.
Stu
Montrťal, Canada 🍁
Snowbird, Naples Florida
Alfa Gold 38 (2000) 5ver (parked!)

"Of course I talk to myself, sometimes I need expert advise!!!"

aquadave

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #10 on: March 20, 2017, 11:31:04 AM »
how about an up date? I'd like to know how they handled it. That's a lot of bad workmanship on 1 camper

RedandSilver

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #11 on: March 20, 2017, 02:22:54 PM »
how about an up date? I'd like to know how they handled it. That's a lot of bad workmanship on 1 camper

Did you notice that the post above yours was over 2 months since the original post?  Yours is almost 7 months since the OP.

I know it will never happen - but I would like to see a rule that you can't just post something one time and never report back.  :(
IF 30 days pass and there is no reply from the OP - then I would vote for the posting to be removed. And they would have to re-register
to post anything again.   JMO.

OH well - life goes on.......
2002 Rexhall Rose Air  Cummins 8.3  350hp

Triple Slide Jayco

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #12 on: March 20, 2017, 03:04:17 PM »
My history in camping goes like this...

Tented less than 5 times..Too Hot or Cold, kids too young, unsafe, a pain in the a@#, terrible storm came in and nearly blew us away..end of tenting.

Camped the next weekend in a used popup we bought, paid 1200.00, pretty nice deal and nice popup, terrible storm came in and nearly blew us away.. end of popups. Sold it for 1200.00

Found a 2004 hardside TT on craigslist, poor guy bought it for 10k 6 months earlier from general rv, sold it to me for 4200.00 I used it two years. Its the only way to go. Kids are getting older 9 and 10, have had wind storms, rain storms, cold and hot temp, alot of guests/no guests, cooked in and cooked out. Sold it for 6500.00

Upgraged to a 2016 Jayco triple slide two ac's, outdoor kitchen, and every option you can think of, possibly more than we need but in my opinion, you are going to get ALL kinds of different issues outdoors, why put a piece of fabric between you and whatever that is. Look for a hardside (personal opinion)

 I'd rather have the same sort of issues with a camper I'm happy with and got a great deal on then (they all have issues) then to have something I'm just not going to be happy with and feeling stuck. Pay cash as well whenever you can, payments keep you sucked in. 

Every camper has issues, they are all made cheaply.

Try to get something you will be happy with.. not only now.. but in 5 to 10 years as well.
2016 Jayco TT Triple slide 33RBTS
2016 Chevy Tahoe

muskoka guy

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #13 on: March 20, 2017, 07:08:11 PM »
I agree with redandsilver. Nothing worse than an incomplete story, or a suggested fix that the op doesnt respond back with the results of the fix. Sometimes you can look up a thread that had the exact problem you have. Its nice when the story has an ending with the result of the fix.

Derby6

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #14 on: March 21, 2017, 03:33:06 PM »
Agreed, I hate no update.
And in this case, dare I say, it shows this isn't all the unit and dealers fault.
Buying  and picking up a unit and headed out on a BIG trip immediately is not good planning.
The same night set up was obviously a hasty set-up.

It stinks all the way around, but lack of attention to detail with the unit is also reflected with the lack of attention to this post with questions. :-\
2015 Ford Explorer (Wifes Ride)
2011 Ford F350 4x4 Lariat Crew Cab/Long Bed/SRW
2011 Honda Civic-- (Beater with a heater)
2007 28' Desert FOX Toy Hauler             
TOYS:
01 Yamaha Kodiak 400
09 Yamaha Grizzly 550
12 Yamaha Grizzly 450
13 Yamaha Rhino 700 (Wifes Ride)
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scottydl

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #15 on: March 22, 2017, 01:30:36 PM »
...after much deliberation chose to go with a new unit over used assuming that this would assure us a smooth experience.

This thread should be a perfect (yet unfortunate, for the OP) reminder as to why the above comment can often be completely false with RV's.  All sorts of "shakedown" problems can pop up once you hit the road with new units.  Which is why we so often talk about the budget/condition benefits of buying gently used RV's over new ones.
Scott, wife, 3 boys... and the dog
- 2008 Forest River Wildwood 32BHDS
- 1995 Chevrolet Suburban C2500 tow vehicle
- 1994 Thor Residency motorhome... owned 2007-2012

aquadave

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #16 on: March 24, 2017, 04:32:43 PM »
Did you notice that the post above yours was over 2 months since the original post?  Yours is almost 7 months since the OP.

I know it will never happen - but I would like to see a rule that you can't just post something one time and never report back.  :(
IF 30 days pass and there is no reply from the OP - then I would vote for the posting to be removed. And they would have to re-register
to post anything again.   JMO.

OH well - life goes on.......

i noticed it has been several months so more than enough time to deal back and forth and settled the matter. so again how about an update

Derby6

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #17 on: April 03, 2017, 01:19:12 PM »
I wouldn't hold your breath aquadave

OP Registered: August 23, 2016, 06:56:57 AM and made this post.
and was Last Active: August 26, 2016, 10:43:53 AM
 :-\
2015 Ford Explorer (Wifes Ride)
2011 Ford F350 4x4 Lariat Crew Cab/Long Bed/SRW
2011 Honda Civic-- (Beater with a heater)
2007 28' Desert FOX Toy Hauler             
TOYS:
01 Yamaha Kodiak 400
09 Yamaha Grizzly 550
12 Yamaha Grizzly 450
13 Yamaha Rhino 700 (Wifes Ride)
13 & 14  144" & 155" SKI DOO

denmarc

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #18 on: April 03, 2017, 01:48:03 PM »
I wouldn't hold your breath aquadave

OP Registered: August 23, 2016, 06:56:57 AM and made this post.
and was Last Active: August 26, 2016, 10:43:53 AM
 :-\

I noticed the same.
Too bad. I would have loved to learn the outcome myself.
Mark

1994 Jayco Eagle 370FB on 24 acres of paid off paradise in Michigan.

You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.
Dr. Seuss

stumps

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #19 on: April 15, 2017, 05:55:59 PM »
Until we hear back from the OP, I'd like to say a few things for the general public who might read this. 

First, while I probably show up as a new user, I was a long time member here but went dormant (didn't have a camper for 5 years) so I re-registered.  I have owed TWO Jayco Popups - 2004 & and 2009. 

Regarding this post:

One of the reasons I bought Jaycos was the exceptional customer service.  When you call, you talk to someone sitting in an office in Indiana, and they stand behind their product.  My expectation is that Jayco made right what they should have.

By the description, EITHER this poor family was sold a used camper passed off as new, or the OP's husband bought a used and told the fam. it was new, or the OP's husband bought a new camper, but blew through the walk-through and then proceeded to make mistake after mistake.  Popups are funny things, they require specific care and handling, you can easily mess something up.

I have to assume all worked out well for this family - if you are reading this wondering about purchasing your first popup, don't worry.  Jaycos are fine products.  Just be sure to do your homework about your dealer, and be sure to take a friend with you to the walk through, video it, take notes, and don't sign a thing until you know what you're getting.

Family camping since 2002 -
2004 Jayco 12FSO (sold)
2009 Jayco 12UD (sold)
currently shopping for the next camper

Rene T

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Re: Awful first experience with brand new pop-up - Advice?
« Reply #20 on: April 15, 2017, 09:03:56 PM »
I just sent them a PM. Hopefully they'll reply
Rene & Lucille & co-pilot Buddy
AKA  Pep N Mem
2011 Chevy Duramax 2500 HD 4X4
2011 Montana High Country 343RL
From the Granite State of NH
& Florida Snowbird in Lakeland FL

 

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