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RVing message boards => Winnebago-specific issues => Topic started by: maryinredding on June 25, 2017, 09:06:06 PM

Title: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on June 25, 2017, 09:06:06 PM
We just spent 2 days stranded in a RV park because our slides would not come in. We ended up burning up the motor trying to get the driver side in. We had to have a mobile mechanic come (at a tune of $1400) and get both slides in and the bedroom which went out because of the drop in hydraulic fluid to the system. The mechanic said he read on some Winnebago blog that there was a recall on our slides. I looked and looked and could not find anything. Our rig is a 2005 Journey 39F. We have had problems from day one when we bought it used in 2014 and have had the pads changed and maintenance done on them. I think we have the HWH slides. Anyone hear   of any recalls on these? They are now out of alignment because it was so hard for the two mechanics to get them in. Don't believe what the book says that anyone can manually get them in, in 20 minutes!! That is totally wrong. We had to cut our trip way short so we can go home and give it back to our rv mechanic and have them try to fix it. Thank goodness we have an extended warranty because this will be a big expense for them. They have already paid out a bunch with the replacement pads so hopefully they won't balk at having to replace many more bent parts that happened when the slides had to be forced to go in. The rods in the two big slides broke and had to be replaced. The mechanic was totally surprised that such cheap rods and nuts were put into a mechanism that is so heavy. No way could we have done what they did. I praise them for not quitting on us when it got more and more difficult.

Thanks for listening.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Paul & Ann on June 25, 2017, 09:13:59 PM
Sounds like the mobile mechanic had no idea what he was doing.  I cant imagine what would be wrong with the slides that would make them that difficult to get in.

Please let us know what the problem was that made it so difficult.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: afchap on June 25, 2017, 09:37:14 PM
Sounds like the mobile mechanic had no idea what he was doing.  I cant imagine what would be wrong with the slides that would make them that difficult to get in.
X2.  The HWH slides and jacks are the good ones compared to what is on the newer coaches. The only problem we have ever had with ours was when the motor finally went out in 2013. It was rebuilt on the spot (bad internal ground) by a mobile guy and lasted 3 more years when I put a new one on.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on June 26, 2017, 07:40:49 AM
..The mechanic said he read on some Winnebago blog that there was a recall on our slides. ....
To the best of my knowledge, there were no recalls on the HWH system, mine have worked perfectly since 2005. There were recalls on the Lippert and/or Powergear mechanisms when first used by Winnebago.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Gary RV_Wizard on June 26, 2017, 10:01:22 AM
Unless there is a human safety issue, there probably won't be any sort of "recall" on a slide system.  Besides, problems with a 2005-vintage mechanical system can have many causes, starting with normal wear & tear. Slides can get jammed, twisted or stressed by low power (inadequate voltage to the motor).
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on June 26, 2017, 05:08:17 PM
The slide "recall" that tech read about wasn't a safety issue, it was a situation with the slide mechanisms having design and engineering problems.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Gary RV_Wizard on June 27, 2017, 04:10:38 PM
If there was a defect that doesn't affect safety, the manufacturer may do a "service campaign" that makes repairs available above & beyond the usual warranty on new rig.

Slides aren't all that complicated. I think the first thing you need is a better trained tech, but I'll grant those may be hard to find.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: SCVJeff on June 30, 2017, 02:47:53 AM
Never had or heard of inherent issues with the slides. We have several friends with Journey/ Meridian in 2004-2007, all using the same mechanism
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on July 07, 2017, 10:47:17 PM
Our tech was well trained it was the slide that was the problem. Apparently it was bent and out of alignment when our rv service at home released the coach to us. SO, it is now back in with them and I will not accept it back until it is perfect. If it has to stay there for the next 6 months so be it. We were wrong to take if back with them saying, "just use it and the scraping will go away". I guess we were lucky that we got as far as we did. We have a very good extended warranty and upon reading the contract when we got home we could have had them fix it right there in the park and they would have paid our lodging, food and whatever else it cost us to stay there the extra days. I will not make that mistake again. It cost us $1400 to have the slides put back in so we could get home. I have submitted that bill to the insurance company but I'm not sure they will pay any part of it because we didn't contact them first. We live and learn the hard way.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Paul & Ann on July 07, 2017, 11:04:47 PM
Our tech was well trained it was the slide that was the problem. Apparently it was bent and out of alignment when our rv service at home released the coach to us. SO, it is now back in with them and I will not accept it back until it is perfect. If it has to stay there for the next 6 months so be it. We were wrong to take if back with them saying, "just use it and the scraping will go away". I guess we were lucky that we got as far as we did. We have a very good extended warranty and upon reading the contract when we got home we could have had them fix it right there in the park and they would have paid our lodging, food and whatever else it cost us to stay there the extra days. I will not make that mistake again. It cost us $1400 to have the slides put back in so we could get home. I have submitted that bill to the insurance company but I'm not sure they will pay any part of it because we didn't contact them first. We live and learn the hard way.

What was bent, or was it just misaligned, that is, one end was in or out farther than the other, and what exactly did the tech do to get the slide to go in?

Thanks for the update.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: taoshum on July 07, 2017, 11:49:29 PM
there are some more threads/posts on the Winne/Itasca slide issue that you might want to read.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on July 08, 2017, 07:21:36 AM
You should plan a trip to Forest City and have factory service adjust it properly (they have four or five slide specialists.) Good luck with your insurance company paying up, their primary objective is to keep your money and keep theirs.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: tboss on July 12, 2017, 11:53:15 AM
Where is Forest City ?? It might come in handy some day...just purchased our 2002 journey 35U and am having a ball figuring it out ,,I love the unit so far ...previously owned a 27 ft coachman Class C and as you can imagine the room in the Journey with slides out is over whelming..new to the forum and love it.. Tks  Terry
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Alfa38User on July 12, 2017, 12:40:23 PM
Forest City, Iowa   50436      where Winnebago's are made
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 14, 2017, 01:19:11 PM
Update on our Journey:
After being in the shop for the last 6 weeks they are no closer to a fix than the day it went in. They have installed a new slide motor and the passenger side slide comes in fine but the driver side is still hanging up when coming in. The new mechanic that is HWH schooled cannot understand why it is still doing this. Our only recourse, according to him, is to take it to Iowa to see if they can figure out why this has been happening for the last 3 years.
Has anyone here experienced this problem on their Winnebago Journey? It makes a grinding sound in the rear of the slide when it tries to come in thus hanging up. It takes about 10 minutes for the slide to fully come in. It use to be 15-20 minutes but they have cut the time down now. That is how the motor burned up taking so long to come in. If anyone has positive comments I welcome those, negative ones keep to yourself. We are very frustrated about this problem. It has ruined our summer completely. It is interesting how some people on my thread said there were very few problems with the HWH but if you do a search there are many.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Paul & Ann on August 14, 2017, 02:04:39 PM
Yes. people do have issues with the HWH slides on Winnebagoes, but nothing like you are experiencing. We had trouble a while ago with our driver's side slide on our Winnebago Voyage 38 J, and it appears it is finally fixed properly after two trips to the factory, and one to 3-Ts in Lake Havasu City, Arizona.  Finally, on the third try, they replaced the whole rear slide out mechanism, and not just the part that bent when bringing the slide in.

My suggestion would be to call Paul Maddox who works for HWH and does diagnostics and is very knowledgeable and helpful.  That is who we called to finally get our slide out repaired properly.

His number is 602-549-3638.  He freely posts his number on another RV forum, so I am sure he wont mind it posted here.

Perhaps, you can call him and have him talk to the tech at the repair place you are at.

Good luck
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 14, 2017, 09:26:19 PM
Thanks so much for the information. I will definitely pass this on to our mechanic. They are actually at the end of their rope with the slide too so I see a trip to the factory in our immediate future. It really is a shame that our whole summer has been ruined by the fact that it's taken them this long to not diagnose what is wrong. We could have already been there and back in the 6 weeks that they have had it. Hopefully there will be answers at the factory.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 15, 2017, 08:21:01 AM
What Paul said.

Our HWH slides extend and retract in about a minute or so.  By the way, the "slide motor" is actually the main and only motor, it operates a hydraulic pump to operate the jacks and slide rams. If one slide is operating normally or your jacks are extending and will push up the chassis, the motor and pump were probably okay.

It sounds to me like your slide is racked ('twisted') and/or a problem with the tracks and the tech is cluless. It's time to cut your losses and take your unit to Moscow.

Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 15, 2017, 11:42:54 PM
I think you are so right. We are waiting this week to see if the techs can get their heads together an figure something out. I hope it's nice in Iowa this time of year ;)
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Paul & Ann on August 16, 2017, 09:49:48 AM
I may have missed it, but where are you?  There may be better places to get your slide repaired closer to you.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Dar on August 16, 2017, 05:44:41 PM
I may have missed it, but where are you?  There may be better places to get your slide repaired closer to you.

There is no better place than Winnebago for Pat and Mary to take their coach to at this point. After all they have been through it sounds like Winnebago needs to get their hands on it! Too bad we didn't know of this last month, we could have convinced you to attend the GNR and get it looked at then. You could have been having fun while it was getting fixed.  ;)

Hang in there, this too shall pass. It's usually not the coaches fault, it's finding the correct people to work on them. For the most part we limit the house to us, and Winnebago if need be and the chassis to us, and Freightliner if need be. All others fail in comparison! Just sayin.
Good luck and PLEASE keep us posted.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 16, 2017, 08:50:38 PM
Today we went over to the rv shop. They have only discovered in the 6 weeks that they have had it is this:
The slide motor burned out. They have replaced it or rebuilt it and it is now working all the slides.
The non house batteries need to be replaced because it failed to start (only because it has sat over there for so long). They say these are the original batteries to the coach.
One of the rear stabilizers now has a problem because it comes up slow. It was working ok when we took it there. They THINK its a loose wire somewhere so they are going to chase that down.

Still no closer to finding out why the slide is grinding and groaning when it comes up. Still hangs up and takes a really long time to come in. I see stranding in our future again. I will have that covered with calling our extended warranty insurance FIRST.

I was looking up on the Winnebago website and looking for specific Winnegago dealers and there is a dealer in Medford Or that is high on their list. I am trying to convince my husband to call them before making the trip to Iowa. We are in California. This is a 4000 mile trip using $1400. worth of diesel fuel for the trip out and back!!! If any of you can suggest a closer place that may work for us I would love to hear it.

This has been the worst experience in a vehicle. It is now going to be a big old spare bedroom for company because it will not be a joy to take out and have it break down each time. I have renamed our coach the MONEY PIT because that is what it is.

Any other suggestions welcome.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Paul & Ann on August 16, 2017, 09:23:05 PM
Ok, I hope you dont think this is too harsh, but the people working on your motorhome have idea what they are doing!  Will you verify that you have the HWH slide and jacks system.  To my knowledge, HWH systems only have one motor, and that motor runs the hydraulic pump that runs both the slides and the jacks.  There is no separate "slide motor".  I highly recommend that you call Paul Maddox personally, and not let the techs do it.

3-Ts in Lake Havasu Arizona is a lot closer that Moscow, Iowa, and they are both an authorized Winnebago repair place, and an authorized HWH repair place.  When we had work done at 3-Ts, Paul Maddox drove down from his home near  Prescott, Arizona, and provided guidance to the tech at 3-Ts.

http://3tsrv.com/

If you want to get your problem solved in a satisfactory manner, and in a reasonable time, you need to take control, and quit letting these people continue to put you off.

Please call Paul Maddox at 602-549-3638

Best of luck, and let us know how things go.  :)

Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 17, 2017, 08:28:46 AM
Where is Forest City ?? It might come in handy some day...just purchased our 2002 journey 35U ..

Forest City, Iowa   50436      where Winnebago's are made
As an FYI, Winnebago is moving or has moved production of Class A pushers (maybe gassers?) to Junction City, OR (the old Country Coach campus.) Factory service is in Forest City and also Winnie is ramping up factory service in Oregon to include Winnebago products.

-- break --

What Paul said (again.) You need to cut your losses with whatever dealer you are working with and follow Paul's advice.

It's highly unlikely your chassis batteries were original but if a device (search for Tril-L-Start Trik-L-Start) wasn't added to 'borrow' some battery charge from the house batteries, your chassis batteries will indeed go flat. Once they are that discharged, they are essentially only good for a little cash at the recycling facility.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: Jim_Lou on August 17, 2017, 11:45:30 AM
What others have said about going to someone competent!  If your shop think a wiring problem can cause a jack to retract slowly they don't have a clue.  The wiring is to a solenoid valve.  If the valve opens the jack will come up.  If it's closed the jack will stay down.  If there's enough power to open the valve it will open all the way.  If there's not enough power to open it all the way it will not open at all.

In my experience with HWH systems there are three things that will cause slow jack retraction; cold weather causing the oil to thicken, a bent jack leg, or old springs.  HWH started using springs that are coiled tighter at the ends so they have a taper over the last inch or two.  The older, weaker springs are cylindrical top to bottom.  If your springs are tapered at the top and bottom see causes one and two.

BUT - don't expect the jacks to all retract at the same speed, or at the same relative speed every time.  Sometimes my right rear is the last up, sometimes the left front is last, sometimes the right front.  And the differences day to day can be quite significant - often more than a minute between the first and the last.

I've had two jack legs get bent, both from slipping off insufficient cribbing that got pressed into the ground.  In both cases I had to use a little scissors jack to get them back up the last couple of inches until I got around to having HWH rebuild them.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 17, 2017, 01:32:02 PM
Good info about jacks but the OP is having slide not jacks problem.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 17, 2017, 03:19:02 PM
The one jack problem was a wire and now they found a bad circuit board. So that is going to be fixed when we pick it up tomorrow. It now has 2 new batteries (12 volt) and it will have a new circuit board.

I do realize that the one motor runs all the slides and stabilizers so I knew what I was talking about. The motor is located under the stairs and it was a horrid burning smell when it went trying to get that one slide in. Thank goodness our stabilizers were up at the time of the burned out motor or else there would have been that too. Now you know there is a third thing that can mess with your stabilizers: a bad circuit board. We know our jacks well. They was a problem when we first bought the rig, they were rebuilt at that time. They have been working well until now. We keep them clean and rubbed down and that is keeping them working just fine. I hope none of you have to experience that kind of thing.

But, the slide issue remains. They are now thinking that it is a structural problem. Not sure what that entails but it sounds like a big deal.

Thanks for the tip about the Oregon place. There is a service center in Junction City Or not too far from the Winnebago factory that just reopened. It is a huge place and is on the Winnebago list as a preferred place. That would be our best bet I would think. I emailed the service dept at Winnebago in Indiana and am waiting for their call. We emailed them before about this problem and someone actually called us.

Once we get the coach back tomorrow we will start calling the different places. Hopefully we can get this fixed before our extended warranty runs out this year. We had planned to renew it but would like it at be least fixed before we do.

Thanks for all your help and information.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 17, 2017, 06:54:51 PM
....But, the slide issue remains. They are now thinking that it is a structural problem....
That's a good sign but at this point you should have zero confidence in that dealer.

Quote
I emailed the service dept at Winnebago in Indiana and am waiting for their call. We emailed them before about this problem and someone actually called us.
That's Owner Relations in Forest City, Indiana is the towable division.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: depchief on August 17, 2017, 07:46:15 PM
You might want to contact Winnebago at the Junction City location at the old Country Coach facility. They  are supposed to be doing repair work. Might be woth a call and explain the issues.

Winnebago Country Coach
135 East First Avenue
Junction City, OR 97448
Phone:
541-234-2167
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 17, 2017, 07:48:22 PM
I made a mistake. I emailed the Iowa site and stated what kind of Winnebago we had so it should get to the right people. Can you tell me what they might do if we a structural problem?
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 17, 2017, 07:50:11 PM
That is going to be a call when we get the coach back tomorrow. It would be great if they agree to take a look. That trip would be enjoyable right now since our temps are well over 100 degrees and we have family up there.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 18, 2017, 07:51:53 AM
I made a mistake. I emailed the Iowa site and stated what kind of Winnebago we had so it should get to the right people. Can you tell me what they might do if we a structural problem?
You best call the Oregon facility directly. I have no idea what might be the root cause cause of the problem. I've been moderating this Winnebago board for years and never heard of a problem like this with HWH slides. Electric slides - yes, lots of problems with them when first used in production.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: IslandGuy on August 18, 2017, 03:46:20 PM
I made a mistake. I emailed the Iowa site and stated what kind of Winnebago we had so it should get to the right people. Can you tell me what they might do if we a structural problem?

They are going to tell you to bring it to an Authorized WGO dealership...as many have mentioned bring it to Forest City or even closer to you Junction City, OR....they are your best bet...end of story...
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 18, 2017, 09:08:30 PM
Finally got our rig back today. Still has a couple of things that it needs, circuit board ordered, so the stabilizers aren't working right now but we can live with that. Slide is working but still making grinding noise and has trouble getting up the ramp.

We have called and talked to Winnebago and they told us to call the Junction City people on Monday. Hopefully they will allow us to take it up there. Otherwise, they want us to bring it to them. They are still scratching their heads about the problem we are having. We were told if we needed to bring it to Iowa that we should get there on a Monday and they try to work it into their line and have it seen by Tuesday or Wednesday. They apparently have a rv park right there that they let you stay in while you wait and while it's being repaired.

We have never been that far east yet so hopefully the weather will hold out. I am just hoping it will be Oregon that we will go to.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 19, 2017, 08:05:51 AM
... We were told if we needed to bring it to Iowa that we should get there on a Monday and they try to work it into their line and have it seen by Tuesday or Wednesday. They apparently have a rv park right there that they let you stay in while you wait and while it's being repaired.
-- The Junction City Techs are in the process of being trained on Winnebago products but they should be competent on HWH systems.

-- Factory Service in Forest City has about six techs that are slide specialists - that's all they do and aside from HWH, this is the number one service choice.

-- If you go to Forest City, plan on arriving mid-day Sunday, much greater chance of scoring a good spot near service. Otherwise you have to park about 1/4 mile away on Rally Grounds. The hookups are electric only but there a dump and water is available. They take your coach at 7 am and you get it back about 3-4 pm.

-- Forest City is a great little town, we always enjoy being there. About a 30-45 minute drive away is a casino for some recreation.

Quote
We have never been that far east yet so hopefully the weather will hold out. I am just hoping it will be Oregon that we will go to.
Time to expand your horizons, you are missing out.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 21, 2017, 11:36:43 PM
We finally got in touch with the Winnebago place in Junction City, Or. They have agreed to fix our coach for us. We got an appointment for September 28th. They have RV parking in an lot that is very close to the service department. It's a small town, only about 6,000 people so it should be great to explore on our bikes. We have two small dogs so we will take a trailer and have them come with us for the day. We also have a parrot and I guess he can stay in the coach as long as it's away from the slide that they will be working on. Should be interesting. Who knows if they can't figure it out maybe they will have someone come from the Iowa plant to help. The customer service specialist at Iowa was very interested in our problem. He said he's never had a complaint like ours before that couldn't be fixed easily. He said the engineers would be interested too. But, we are not too interested in going the 2,000 miles if we don't have to. Winter is fast approaching and it would not be good if we got caught in that. If it was earlier in the summer, maybe we could have made it part of a trip but not now. We are looking forward to having everything work right before going out this winter. Arizona, New Mexico, Nevada would be our places that we will be going this winter.
Thank you for all the great advise and suggestions. It has really made a difference. I will report back when we return.

Oh, the circuit board in our coach that made the rear stabilizer run slow is being BUILT by HWH. For some reason they don't make that particular circuit board anymore. That is being put in on Monday. 
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 22, 2017, 07:50:07 AM
...We also have a parrot and I guess he can stay in the coach as long as it's away from the slide that they will be working on.
You better check with them before you assume the parrot can stay aboard. Factory Service in Forest City has a policy of no pets aboard while in service.

Quote
Oh, the circuit board in our coach that made the rear stabilizer run slow is being BUILT by HWH. For some reason they don't make that particular circuit board anymore. That is being put in on Monday.
Those are usually built to order. My HWH control box was replaced three years ago, an $800 part  :o

Glad you have made progress.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 28, 2017, 01:18:25 AM
Do you know if they have a waiting area when you go to Winnebago for service? Maybe we could take him in there to wait. He would be in a cage so maybe they don't like pets in the coach loose because they could get away if they went in and out. I will have my hubby call up there and see if we can do that. Otherwise, he will have to stay in the car. Hopefully it will not be as hot as it has been here in Redding at the end of September. Who knows it may be raining. Wouldn't that be nice. There is a park across the street from the service center so that might be some place we can hang out for the day. Thanks for info.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on August 28, 2017, 08:09:01 AM
There is a nice customer lounge at Forest City and I assume there is also one in Junction City. We travel with two cats and a dog, the ladies at the parts counter always let us park the cat carriers behind the counter. The summer hire college kids enjoy petting the cats during the day. Dogs are okay in the lounge as long as they stay off the furniture.

Call Junction City and ask them about pet accommodations. In fact, you should have lodging lined up if they need to keep your coach overnight.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 28, 2017, 09:26:12 PM
Fortunately for us we have relatives an hour and 45 minutes away so we may just go there for the day. If they need to keep the coach inside the shop over night we have a place to stay. We tried calling the service center today and speak to the wonderful customer service person we are working with but she wasn't there today. We will call again tomorrow.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: 2dalake on August 29, 2017, 09:10:55 PM
Folks, I have been to the Winnebago/Country Coach factory service center twice.  They are great folks and do extensive service and repairs on both Winnebago and Country Coach motorhomes.  Country Coach motorhomes used the HWH slide and jack mechanisms so they are very familiar with those systems.  They are actively building Winnebago diesel pushers there now. 

Their service department is on 4th street.  It does have a small customer lounge.  They have parking spots with 50 amp electric and a dump station and fresh water fill.  In most cases, they try to give you your coach back at the end of each work day then take it back into service on subsequent days.

It is close to Eugene and there is plenty to do there.  Not a lot in Junction City.

Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on August 30, 2017, 12:52:49 AM
Thank you so much for the information. The woman that is handling our repair has been so nice. She sent us a map of where to park and told us that we could park there the day before our appointment. Our concern was with our pets. We have two small dogs and a parrot. The dogs are not a problem but the bird is. He has a cage that will fit in the back of our car but if it is hot I would not want to leave him in the car for too long. I understand that there is a park across the street so we could go hang out there for some of the day. If it's going to take a long time we could always go to our relative's place in Canby which is an hour and forty five minutes away. If they have a lounge maybe they would allow us to leave him there for the day. We have a dog trailer and bikes and we thought maybe we could explore the town while we wait. They have two dog friendly restaurants (seating outside) in Junction City which would suit us just fine for a meal. You all have been so helpful.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: 2dalake on August 30, 2017, 06:22:09 AM
Very easy to ride your bikes around Junction City.  The streets are mostly quiet with little traffic with the exception of 99 which is the main street through town.  If you leave JC and ride down River Road, there is a park and two large fresh veg/produce markets.  River Road will take you back into Eugene.  Armitage Park in Eugene has a nice fenced dog park.  We took our two dogs there for exercise. 

If you like brats or burgers, there is a little and interesting place just north of JC on 99 called the Junk Yard.  It is an old gas station turned eatery.  It was featured on Diners, Drive-Ins and Dives on Food Network.  The food is really good.  They have outside seating so your dogs should be welcome there.  If you ride your bikes around the complex (the factory buildings are across the street from the service building), you can look into the bays and see them assembling the Winnebagos.   
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on September 04, 2017, 05:22:46 PM
Thank you so much for your suggestions. We will definitely look for that restaurant you mentioned. We love going to new places and my husband is the cook in our house so he is a big fan of the cooking channels and the restaurant reviews.
We are really looking forward to our appointment. Hopefully it will be something easy (for them) to diagnose and fix. I will let everyone know what the problem was after we return.
According to the weather channel we will be getting into some nice weather when we go. It will definitely be a welcome change from the 100 plus degree weather we have had here in Redding, CA. A few days ago our thermometer read 119!!! It has been a brutal summer everywhere it seems. I am ready for fall and winter. I don't usually say that because I love the heat, but we have had enough. Bring on fall.....
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on September 04, 2017, 05:51:44 PM
54 degrees this morning in Buena Vista Colorado,  usually its been about 49-50 degrees.  We leave here in about 12 days or so  :P .
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: staggerlee on September 07, 2017, 02:16:32 PM
The slide "recall" that tech read about wasn't a safety issue, it was a situation with the slide mechanisms having design and engineering problems.

Seems there outta be a way to manually pump the slides back in.
If not there should be.  :)
I wouldn't like getting stuck with slides out.
Lee
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: mrschwarz on September 07, 2017, 08:04:44 PM
x2 for the Junkyard.

Also, General RV, a local dealer has a great little cafe in their retail store (really!). They have a great staff, serve a nice breakfast and have all kinds of craft beer.

And yes, there is a customer lounge. It's not quite as fancy as Forest City, but it's a place to sit. They are also pretty competent there. If I still had a Winnebago, that's where I would go.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on October 03, 2017, 11:43:58 PM
Update on our coach
Our appointment was on Sept 28th. We took it up there and they are diagnosing is as a problem with the slide pads again. They were replaced just 300 miles ago and they are already cracked on both sides. They have ordered the parts. The only problem is the insurance company is balking at the man hours that it will take to do the repair. They are estimating 16 hours per side. We left it there because they have to wait for the parts, then they do the tear down, then the inspector has to come to see the damage and ok the repair. When the pads were replaced before, they said that some of the parts didn't need replacing. We think this is why they failed so quickly. Now the other slide (passenger) pads are cracking so we opted to have those replaced at the same time. The estimate for the repair to be completed is up to 4 weeks. This is shorter than our local shop that had it for 6 weeks and couldn't figure out what was wrong with it. We have been assured by Winnebago that they will figure it out and fix it. We just want it fixed so we can use it.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on October 04, 2017, 07:15:59 AM
We had our slide mechanism inspected at Winnebago about three years ago and all was good - the mechanism and plastic glide blocks are all still okay (and still original.) I'm amazed you've had so much trouble with yours.  Anyway, thanks for the update.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: maryinredding on October 13, 2017, 11:41:15 PM
Wonderful news today. Winnebago called and said our coach is ready for pickup!! They put new pads in, re shimmed it and both sides go in like they should!! I bet this coach was damaged in some way before we got it but now it has been fixed the right way. We go to pick it up on Monday. Hopefully we will now get some use out of it. Our summer was wasted waiting for our local shop to fix it. I guess if something structurally goes wrong with it again we will take it back to Junction City and just let our local shop do maintenance work on it.
Title: Re: Are there recalls for the Winnebago Journey slides?
Post by: John Canfield on October 14, 2017, 07:02:48 AM
That's great news! Now you have an idea why lots of us try to avoid local dealers and have factory service fix the non-trivial stuff. Let us know how the slides work when you pick it up.