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RVing message boards => Newcomers' Corner => Topic started by: oldryder on February 24, 2018, 01:40:17 PM

Title: Is Camping World typically a poorly run operation?
Post by: oldryder on February 24, 2018, 01:40:17 PM
My wife and I are shopping.  Called Camping World a hour from us Friday afternoon, spoke to a sales guy about a unit we were interested in.  Told him we'd visit Saturday morning and that I would call an hour before.

Called Saturday morning, told sales guy we'd be there in an hour to inspect the unit.  He said he'd have it ready.

Got there right on time, sales guy was "busy" so rookie sales guy took us out to see the unit.  It was stone cold and worse all the batteries were dead and frozen so we couldn't even inspect it except for a brief look inside.  Wasted 2-1/2 hours of my saturday.

The sales guy obviously never even checked the unit and scheduled our visit to conflict with another appointment.

This is about as bad of sales support as I can imagine. (I guess it would've been worse if the sales guy had been available but drunk.)

So I'm not inclned to ever visit a Camping World again but maybe I was just really unlucky?

Interested in comments.

thx
mark in MN
Title: Re: Is Camping World typically a poorly run operation?
Post by: kdbgoat on February 24, 2018, 01:44:43 PM
Sounds like typical CW to me.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on February 24, 2018, 02:24:28 PM
I can't ever recall visiting a CW but have really never heard anything positive about them.
Title: Re: Is Camping World typically a poorly run operation?
Post by: TonyDtorch on February 24, 2018, 02:29:05 PM
Like many franchised business, all with the same electric sign in the front,  every different location can be either good or bad.

 a local Yelp response may answer this question better.     Statistically however most people only post a response,  to a negative experience.
Title: Re: Is Camping World typically a poorly run operation?
Post by: spencerpj on February 24, 2018, 03:17:39 PM
So I'm not inclned to ever visit a Camping World again but maybe I was just really unlucky?

That would be a wise choice.  I'd walk an extra 20 miles before I gave them a dime of mine.
Title: Re: Is Camping World typically a poorly run operation?
Post by: BIG JOE on February 24, 2018, 04:02:17 PM
I can't ever recall visiting a CW but have really never heard anything positive about them.

Same here. People will admit they bought an RV from CW.. but never have anything to say.. about the "Deal". That.. to me says.. a lot. Not bashing.. jus' say'n.
Title: Re: Is Camping World typically a poorly run operation?
Post by: John From Detroit on February 24, 2018, 06:35:26 PM
Salesmen are.. Salesmen. finding a good one is not a common expierence.

I've heard complaints not unlike this from many people about many different dealers.

CW is a chain/Franchise type operation. Some stores are better than others.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Heli_av8tor on February 24, 2018, 07:58:02 PM
I didn’t realize they are franchised. I assumed they are all Corporate owned.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Gary RV_Wizard on February 24, 2018, 08:01:37 PM
I don't see that as just a typical CW experience. Instead, I think it is typical of many, many RV dealers.  Sales professionalism is very difficult to find.  Far to often they do not return calls, do not follow through on promises, give faulty information.  Further,  RV dealers rarely prep or stage vehicles for sale (especially used rigs), nor do they do a thorough pre-delivery check (no matter what they say). Too often, they ignore anything the customer doesn't notice.
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on February 24, 2018, 09:16:41 PM
I didn’t realize they are franchised. I assumed they are all Corporate owned.

They are all corporate owned. They used to, and may still somewhere, lease space from a few large RV dealers for the store, but the stores themselves have always been CW owned operations.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Journey on February 24, 2018, 11:30:20 PM
     Went to CW in Bellmont AZ to look at an advertised unit and they did not know where it was at. Stopped by a month later and they still could not find it so I purchased at another dealer in Phx (not CW) oh well............
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on February 25, 2018, 06:48:24 AM
Like many franchised business, all with the same electric sign in the front,  every different location can be either good or bad.

 a local Yelp response may answer this question better.     Statistically however most people only post a response,  to a negative experience.
Hit the nail on the head Tony.  I have had nothing but good experiences with Camping World but I detest their owner and no longer darken their doors because of his desire that I not continue my patronage.  Nevertheless I continue to get lots of junk mail from them with pre-made membership cards for each of their various areas - roadside assistance, membership, etc, etc.  Still, the point is that negative posts about a widespread business seem to always outnumber positive posts.  Just the way of the world.  And social media has made that more evident.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on February 25, 2018, 06:51:05 AM
I don't see that as just a typical CW experience. Instead, I think it is typical of many, many RV dealers.  Sales professionalism is very difficult to find.  Far to often they do not return calls, do not follow through on promises, give faulty information.  Further,  RV dealers rarely prep or stage vehicles for sale (especially used rigs), nor do they do a thorough pre-delivery check (no matter what they say). Too often, they ignore anything the customer doesn't notice.
Agree Gary.  If you want to see an RV in an open and staged condition go to a RV show that is indoors.  You will have to pay an admission (which I will never understand) but at least you can get a good look and have a decent conversation with salesmen (and even an owner from time to time).

Bill
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on February 25, 2018, 07:16:25 AM
Hit the nail on the head Tony.  I have had nothing but good experiences with Camping World but I detest their owner and no longer darken their doors because of his desire that I not continue my patronage.Still, the point is that negative posts about a widespread business seem to always outnumber positive posts.  Just the way of the world.  And social media has made that more evident.

Bill,
It's a shame you would stop shopping somewhere that you have had a good experience with just because you misconstrued what management said. And aren't you "spreading a negative post" on a social media platform? But I think you are correct when you say that folks only Air negative experiences. Rarely do folks, unless prompted to do so, post positive experiences. Maybe sites like TripAdvisor are different in that respect.
Title: Re: Is Camping World typically a poorly run operation?
Post by: kdbgoat on February 25, 2018, 09:13:29 AM
Here we go. I knew as soon as I saw Camping World in the title it would come to this. We all just need to stop, regardless of what side we're on.
Title: Re: Is Camping World typically a poorly run operation?
Post by: SargeW on February 25, 2018, 09:19:42 AM
Here we go. I knew as soon as I saw Camping World in the title it would come to this. We all just need to stop, regardless of what side we're on.

Yep, lets not go down that path.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Molaker on February 25, 2018, 10:41:56 AM
Here we go. I knew as soon as I saw Camping World in the title it would come to this. We all just need to stop, regardless of what side we're on.


Yep, lets not go down that path.
I don't agree.  How else can one determine where best to shop?


That said, my experience with Camping World sales was relatively good.  The salesman was attentive and helpful.  Not pushy. Where I ran into trouble was the idiot financial manager who took hours to process our loan and the details that went with it.  I do mean hours.  We were passed to him about noon and we finally drove off just after five pm.  In the meantime we had to listen to the guy's life story, his son's baseball career, and watch him tear up and redo application after application.  But, the salesman was good. 


That was our experience with CW sales.  CW service turned out to be the real nightmare, however.  We had purchased a diesel powered Winnebago ERA (Mercedes Sprinter chassis).  Coming back from visiting my son, we hit the 10,000 mile mark (time for oil change) just as we were passing by the CW dealer where we had bought it.  We had time, so I wheeled in for the oil change.  I was assured they could get right on it, which they did.  It was 1 pm.  At 5 pm, it was finally ready.  They explained the delay as not having the right oil in stock.  Then after having to go to the local O'reilly auto parts store for oil they decided they didn't have the right filter...back to O'reilly's. So, finally, we started home. We got about 5 miles down the road when the 'check oil' light came on.  I pulled onto an off ramp and shut it down and called CW.  Their service department had just closed, "Can you come back tomorrow?"  Of course, that wasn't acceptable, so they had to run down the guy that had done the job and get him to come check it out.  He was on his way to pick up his kid from the sitter, so he had to take her home first.  About an hour later, he arrived and found he had over-filled the oil (it takes 13.5 qts, he had put in 15 qts).  So, he had to go back to CW and get a container and tools so he could drain some out.  In the process, he drained out too much and since the pan he brought to drain it in was contaminated, he couldn't use some of the drained oil, he had to go back to CW for some more oil.  And...you guessed it, they didn't have any more in stock and he had to go back to O'reilly's.  We got back on the road about 9 pm.


I called CW the next day to raise hell only to find the "good" salesman we had had been arrested and was no longer with them.  I spoke directly with the service manager who apologized, gave us a $50 gift certificate, and then told me, "We shouldn't have serviced your motorhome as we're not qualified."  "OK", I said.  "Where do we get it serviced?"  His response was, "I don't know."  Again, I raised hell. They sold it to me, but didn't even know where to get it serviced?!!


I went back to this CW one more time to have my generator serviced.  It's located underneath just behind the rear axle and not something I could do.  This time I had an appointment.  They had the filter in stock and they had the oil.  I figured they could handle it.  Wrong.  It took 3 hours to change the oil.


I realize each CW dealership is under individual management.  However, as bad as this place is, I cannot believe "headquarters" wasn't aware there was a problem there.  So, franchise or not, I will not go to another CW again.


Oh, one last thing, the CW dealer has quit selling Winnebago.  I suspect Winnebago dumped them, but I'm not sure.  So, the Camping World dealership located in Strafford, Mo. (just outside Springfield) is not recommended by me, to say the least.
Title: Re: Is Camping World typically a poorly run operation?
Post by: regval on February 25, 2018, 11:24:18 AM
My experience with CW is limited to the one in Oakwood, GA.
We have visited this business on several occasions, shopping for routine camping supplies, for service and once to look at a used 5th wheel camper.

The service department visit was to replace the awning fabric and install a new slide-out cover (all in one visit). Install labor was discounted, parts were on sale. Dropped off the travel trailer, picked it back up 2 days later, work was done to our satisfaction.

Inside sales people for parts and supplies have always been courteous and helpful.

Salesperson we interacted with regarding a used 5th wheel was a disappointment. We made an appointment to view a specific camper.  The camper had been in inventory for a few months but not even inspected for sale readiness by the salesperson. I asked if the sale price included all fees except tax and title and the answer was "yes". When we discussed later inside the office, he added other fees such as "transportation fee" (it was moved from another CW location), dealer prep (inspection and repair), document fees (to process their paperwork) and finally the registration and sales tax.
So, I told him that since he misrepresented the sale price while we were out on the lot, I didn't trust him on any other part of the sale process including making the unit meet our expectations regarding the items I noted that needed repair.  He got angry.  We walked away.

That summarizes my  experience with Camping World.

Regarding my experience dealing with another RV dealer:
We found a used 5th wheel camper at Mid-State RV, Byron, GA that met our needs, the salesman was very professional, we paid the negotiated price plus sales tax and state registration fee, no other 'document' fees or service department fees and all items noted that needed repair were addressed before our scheduled return for PDI.  (thumbs up for this dealer)

 
Title: Re: Is Camping World typically a poorly run operation?
Post by: Dance Chick on February 25, 2018, 12:04:45 PM
Our experience with both Bartow,FL CW & Dover (Tampa), FL CW were bad. Won't go back to either one. Bartow was horrible service-didn't do sales-, and Dover was both sales & service.
Title: Re: Is Camping World typically a poorly run operation?
Post by: SargeW on February 25, 2018, 01:34:43 PM
I don't agree.  How else can one determine where best to shop?

I guess I wasn't clear. I am not talking about good or bad experiences at a RV dealer. I am talking about pushing the comments into a political arena.  This is an RV forum.  There are other places to air political views.
Title: Re: Is Camping World typically a poorly run operation?
Post by: TonyDtorch on February 25, 2018, 03:27:21 PM
Hey Marty

Did you see how I really avoided saying anything negative about the owner of Camping World is this post ?....  ::)

I agree about the politics thing,  and I am trying.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on February 25, 2018, 04:03:08 PM
I have a hard time but I am getting professional help ; our neighbor, who is not a psychiatrist, but did play one on TV.
Title: Re: Is Camping World typically a poorly run operation?
Post by: BIG JOE on February 25, 2018, 04:57:38 PM
CW should have just stayed in the Pieces & Parts bidness.  RV Sales, for the most part, just hasn't been their thing.  :-\ 
Title: Re: Is Camping World typically a poorly run operation?
Post by: SargeW on February 25, 2018, 07:04:57 PM
Hey Marty

Did you see how I really avoided saying anything negative about the owner of Camping World is this post ?....  ::)

I agree about the politics thing,  and I am trying.

Hey Tony, yes I did, and thank you! I too have some VERY strong opinions about those issues. It kills me sometimes not to spew my views about all those issues. But for the good of the forum,  and the basic issue which is really RVing, I exercise restraint. But rest assured, IT AIN'T EASY. 
Title: Re: Is Camping World typically a poorly run operation?
Post by: Tom and Margi on February 25, 2018, 08:06:29 PM
I appreciate your efforts, guys!  It's what makes this forum such a joy in which to participate ... or just read ... after the keys have been hung up as ours have.  We get enough of this political discourse on Facebook while trying to keep in touch with our families.  It's nice to stay connected to our Rving framilies without the political diatribe distraction. 
Title: Re: Is Camping World typically a poorly run operation?
Post by: TonyDtorch on February 25, 2018, 08:14:41 PM
No it ain't easy...and the more beer I drink the less restraint I have.   ;)
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on February 26, 2018, 05:17:05 AM
No it ain't easy...and the more beer I drink the less restraint I have.   ;)

Tony,
Is that restraint from replying to political posts or restraint from shopping at CW?  ;D
Title: Re: Is Camping World typically a poorly run operation?
Post by: TonyDtorch on February 26, 2018, 09:44:15 AM
It's the political swipes....(especially when you have a CEO using his company to spew hatred and disrespect about our president.) But I will restrain myself from even discussing that   ... ;). 

As for shopping at the CW store... I don't think that is where people have all the problems,  I'll go there and pay CW's inflated prices if I need something right away.  Except for being badgered over and over about renewing a Good Sam membership,  the store service isn't bad.

From what I hear...it's always been the RV Sales and Service departments that are where people have problems.  (I believe that to be the franchised part of a CW location)

In their defense... 

Historically, in the service/repair related industries.. (especially automotive related), there is a higher likelihood of disputes with workmanship, service or charges. 

In the car world it's very common the hear people ask.. " Do you know a good place to get my car worked on ?" or a good place to buy a used car ?.   Even the factory dealerships are bad.  The skill level of a single serviceman often forms your viewpoint of the whole company,  a great repairman/shop often has a waiting list of customers.

 As a former service shop owner I found that no matter how hard you try... there is always one customer that it will never be cheap enough, fast enough, or good enough for them.

 I remember one lady accused me of changing spokes out with rusted ones in the wheels after I serviced her sons motorcycle, she said she would have noticed that detail before...  I looked at her husband to see if he'd save me..but I had to just walk away.

 In the RV world, a company has to be good at home and automotive repair.  ...so a good place is almost twice as hard to find.

Title: Re: Is Camping World typically a poorly run operation?
Post by: camperAL on February 26, 2018, 02:12:59 PM
Hi Tony,

Have another beer!  ;D   I always appreciate it when things don't degrade into political discussions here. There has been enough of that lately and I have had reservations about remaining here. Just like RV'n, I just want to have fun here and share info or get info when needed.

We've had our RV now for 20 months and I know just about everything, (not)  ;D  I have had some negative experiences with CW and probably won't renew my good sams membership.
Title: Re: Is Camping World typically a poorly run operation?
Post by: tc tom on February 26, 2018, 09:31:10 PM
It's just not CW for poor service, no follow through etc. My wife and I discuss this topic often. I guess it's because we experience it often in all kinds of businesses. Our conclusion is it is a sign of the times. One reason, of course we are just guessing, that it seems like a lot of people are focused on a devise not much lager than a credit card and if they aren't holding a devise then their mind is focused on it. But I'm sure there are many reasons why we are where we are today. We are trying to have fun with today's trials and tribulations of service, but it can be challenging none the less. Our latest was when we bought a used certified vehicle. We played the game cheerfully until the finance guy made the second error in the out the door price agreed upon. Of course it was in their favor. My wife is very accurate and quick with numbers. She is small, quiet and unassuming. This is where it became fun for me. Not a second after the second error she was out of her chair and over the guys desk, I thought she was going to pop him up side the head. She never said a word just looked him dead in the eye and with in seconds he had the third contract with the right numbers. I was pretty cool to see the arrogant over confident guy shrink down about 3 inches in his chair. Oh but the story continues. When it came time for the first oil change after purchasing the new vehicle I could not remove the drain plug with out rounding the hex off of it. So I took it back to the dealer. Cut to the chase, I have a cute little video of the mechanic trying to break the drain plug lose with a two foot breaker bar. Needless to say but they had to replace the oil pan. It's not over yet. A few hours after I picked up the vehicle I get a call from the dealer, they think they left a light under the truck hooked to the frame. Indeed they certainly did. I now have 3 tools that were left on my vehicles from this same dealer. I bet they never forget their cell phones. It's to bad that is this the way many businesses are now, but I think it has created an opportunity for others. We have notice over the last several years that there are some businesses that are at the other end of that continuum. Maybe things are starting to turn around! Yea!
Title: Re: Is Camping World typically a poorly run operation?
Post by: SargeW on February 26, 2018, 10:40:41 PM
Good story Tom! That is a great example of being your own advocate. And about your wife. My wife did something similar when we were buying a truck some years back. We were in the painful process of "haggling" with the salesman, and he made the mistake of pulling out the old dusty routine of "I can't sell it for that, I have kids to feed!".  In a heart beat Diane jumped up and replied "I couldn't care less about your kids! This is the price or we are out of here!"

The look on his face was priceless. We wound up getting our price.  Salesmen are often a similar breed, and no "low" is too low to stoop to get their deal. 
Title: Re: Is Camping World typically a poorly run operation?
Post by: UTTransplant on February 26, 2018, 11:00:33 PM
I love your story Sarge, and we had a similar one when we bought our new Jeep last week. In our family, Kevin does the research and identifies the deals. Then I negotiate, something I did in my job too. Went to a dealer with an advertised internet price. He came back with a less than 5% off list. We showed him the other price, and he said “Oh, that only applies to these conditions ...” I started to stand up and said “I don’t play games. Either what you advertised or we leave.” Not surprisingly they caved. Kevin says my negotiating face is first rate LOL!
Title: Re: Is Camping World typically a poorly run operation?
Post by: Lou Schneider on February 27, 2018, 12:21:52 AM
The thing that bugs me about Camping World is their almost universal 100% markup on what they sell.  At least as of a couple of years ago, employees got a 50% off on purchases, including major appliances and accessories.

I often thought about getting a job at CW just for the discount if I ever decided to build or remodel an RV.
Title: Re: Is Camping World typically a poorly run operation?
Post by: BIG JOE on February 27, 2018, 01:29:43 AM
CW is not ever on my list of sources for anything RV related anymore. Waaay overpriced, even online. Last time I was in a store, the employee's don't know where anything is... or have any knowledge of RV related merchandise.

I know that may very from store to store.. but it's just not worth the effort, and their on line pricing is ridiculous.. as compared.   
Title: Re: Is Camping World typically a poorly run operation?
Post by: dabrown on February 27, 2018, 03:56:35 AM
thank you all for input! I almost never buy from amazon or anywhere with out reading reviews, if no reviews I don't buy, and it usually works, so keep them coming, my experience has been also bad. bought a tailgater to pick up dish signals, never took out of box went to return 2 days later and was told that we cant return electronic items. called head their head quarters on Monday and got a refund. they need a training program or something.  just my 2 cents worth.  dabrown  ps keep the reviews coming.  thanks
Title: Re: Is Camping World typically a poorly run operation?
Post by: SargeW on February 27, 2018, 10:02:51 AM
The last time I was in a CW (although it has been a while) we had found an item we wanted in their on line catalog. We went to a store and retrieved the item and took it to the check out counter. The clerk rung it up and it was $5 higher than the catalog.  My wife stated "hey, that's not the right price!".  The clerk looked puzzled, and Diane flipped open the catalog laying on the counter. Sure enough the catalog listed the lower price. The clerk stated "oh, we can give it to you for that price then".  We haven't been back since.

Amazon is usually cheaper, faster, and has a better return policy. 
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on February 27, 2018, 11:02:11 AM
The only time I would buy from CW would be if I needed an item right now, and they were the only game in town. Fortunately, that hasn't happened in many years...
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on February 28, 2018, 07:29:57 AM
[quote author=Molaker link=topic=112091.msg1011838#msg1011838 date=151957691

Oh, one last thing, the CW dealer has quit selling Winnebago.  I suspect Winnebago dumped them, but I'm not sure.  So, the Camping World dealership located in Strafford, Mo. (just outside Springfield) is not recommended by me, to say the least.
[/quote]

I can understand your feelings on that store if all that happened there. However, I must put in a good word for them because everything they have done for me turned out excellent.  Mainly involved putting a base plate and tow bar on my toad and that got into removing about 2/3 of the front of the car.  But I checked it out later at home and they had done every instruction to a tee.  That ends my defense.  I no longer am a Good Sam member because their CEO told me my business was not needed.  But I went in yesterday to spend a $25 gift certificate I got from a family member for Christmas (they could care less about the CEO).  Not sure about other CW stores but the parking lot on this one was darn near inaccessible because of far too many RVs parked inside the fence area and they even had about 15 outside the fence.  You truly could only drive in one way and, if you didn't pick the right lane, had to back out.  A guy behind me  pulling a tent camper had that problem.  Anyway the only parking spot open was the handicap and since I qualify I took it.  Hardly got my left foot out of the door and some salesman is over 'greeting' me and asking how he can help.  Told him just going to get an item in the store and he went away.  Inside the store we were constantly approached by folks wanting to sell us resort memberships, or help us look at RV washing machines which we did not want.  The Strafford store is a lot different than my last visit.  Like the parking lot the store is packed plum full of merchandise and it has all been totally rearranged since my last visit.  Got my one item - about choked having to pay $49 plus tax for a water filter but that $25 gift certificate spent just fine.  Of course, I got the standard spiel for membership at the checkout plus was told I could save another $10 if I got a CW Visa Card - no thanks.

Soooooo that is my last visit to a CW unless it is an emergency.  Amazon (whose billionaire CEO is also a non-favorite of mine) offers better prices and service but as for actual service on the coach I need to rely on a local RV tech who charges $120 an hour for work I cannot do.  The end of our RV days is approaching and I am not so sure I won't be happy when it arrives.

Bill
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on February 28, 2018, 08:09:23 AM
Everybody has freewill. We can shop where and when we want to. It really doesn't matter why we choose or not choose a place of business. We all have to make up our own minds as to where we shop or don't shop and why. Like I said earlier, never been to CW and probably won't go. I don't go to Cabello's either. Don't go to Walmart much and try not to go to Home Depot (HD lied to me once). There's an RV dealership down the road we won't go to because they are jerks. We have choices. We do not have to patronize a business we don't like. To the OP. Your question "Is Camping World ypically a poorly run operation?" is a subjective question.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Fogetty on March 01, 2018, 01:24:28 PM
I have noticed that generally, CEO's have lost touch with the world us "regular folk" inhabit. Just an observation.
Title: Re: Is Camping World typically a poorly run operation?
Post by: tc tom on March 01, 2018, 08:29:41 PM
Ahhhhh, lets all, me included, take a deep breath and be thankful for the good things in our lives.

Happy camping, Tom
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on March 01, 2018, 08:40:35 PM
Ahhhhh, lets all, me included, take a deep breath and be thankful for the good things in our lives.

Happy camping, Tom

I have wine. And pretzels.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Badlands Bob on March 01, 2018, 10:57:12 PM
When people ask me about Camping World, I just tell them to type "Camping World Complaints" into Google. 
Title: Re: Is Camping World typically a poorly run operation?
Post by: kdbgoat on March 02, 2018, 05:56:07 AM
Or just go to the Open Roads (Good Sam) forum.
Title: Re: Is Camping World typically a poorly run operation?
Post by: timjet on March 08, 2018, 05:49:58 AM
You wasted your time in the expectation that the salesman would prepare the coach for viewing which he didn't. If the corporate culture at CW encourages that behavior or if they just don't care then I would never go there again.
 
One way you could find out though is to write a letter outlining your experience to the management at both the CW site you visited with a copy to the salesman and to corporate headquarters. If you get no reply... then you'll know.
Title: Re: Is Camping World typically a poorly run operation?
Post by: DearMissMermaid on March 08, 2018, 07:06:53 AM
Camping World is bent on buying up competition and sometimes they buy up dealerships and then shut them down after the owner has signed a not to compete clause. They also offer to buy out many mobile RV repairmen if they sign a not to compete clause.

That being said, they sometimes buy a dealership and operate it under the old name if that name was well established. Go figure.

I personally have had nothing but bad luck with RV lots and salesman except for one place that sells used only,nothing new and they were the BEST. I am so sorry I didn't get to buy from them.

That is
http://www.portersrvsales.com/

They are located in SC and if you ever get the chance to visit there, spend the whole day there. Matter of fact, on one of my morning visits, I was in my Class C and made lunch in it, then returned to shopping and looking. I had a friend with me too and we had a blast and learned tons about RV's what we liked, what we didn't, what was a must-have what was optional and so on. One of my friends has bought from them 3 times.

Their website is not good at all, but going there is person is awesome!  They seem to have a lot more RV's than their website can keep up with.

What I loved about their place:

First of all, the rigs are ALL UNLOCKED! You don't have to wait 30 minutes each time for some salesman to go hunt down keys. I've been to lots like that and it was frustrating!

Second of all, the salesman does NOT go with you. You have to shop on your own! So you can seriously look a rig over and not listen to the salesman try to constantly push you into spending more than your proposed budget.

They give you a print out of their entire inventory and price list. You can walk around or use a complimentary golf cart and go see as many rigs as you desire.

If you have questions and or want to buy one, at that point the salesman will deal with you. They have a service shop that is not open to the public, they use it to put their used rigs in working condition and I know of others that bought there and negotiated some upgrades or repairs as part of the deal.

I wish all dealers would take lessons from them.

It was refreshing to be able to walk in and see lots and lots of rigs and know instantly what the price, year, length etc. was without playing a guessing game with a salesman.

Over the years I've seen their business grow, they had to move to larger space and so on. They must be doing something right.

I was planning a trip to go see them again but I stumbled into this 5th wheel distress sale locally and well, binga-banga-boom, I bought it.
Title: Re: Is Camping World typically a poorly run operation?
Post by: BRex on March 08, 2018, 03:11:31 PM

We've only been in 4 CW's. Finding an employee that has knowledge of their products met with NO success. I like to be able to physically look at a product to see if it is of enough quality to purchase, then go home and order on Amazon.
In one of the 4 stores two employees, male and a female, were screaming at each other across the room. Verrrrry uncomfortable atmosphere and people were leaving fast.

Title: Re: Is Camping World typically a poorly run operation?
Post by: Larry N. on March 08, 2018, 06:20:02 PM
Quote
I like to be able to physically look at a product to see if it is of enough quality to purchase, then go home and order on Amazon.

Not defending CW, but that's why physical stores are carrying less and less stuff, other than what they can sell in massive amounts -- many folks doing this. And it's not just RVing stuff, either.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on March 08, 2018, 06:54:46 PM
Not defending CW, but that's why physical stores are carrying less and less stuff, other than what they can sell in massive amounts -- many folks doing this. And it's not just RVing stuff, either.

I think we spent about $3 grand in the last week and haven't left the house.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Tom on March 08, 2018, 06:59:41 PM
I'm not a CW fan, but ...

Quote from: BRex
We've only been in 4 CW's. .... I like to be able to physically look at a product to see if it is of enough quality to purchase, then go home and order on Amazon.

This is why our stick & brick/big box stores are closing. I do my best to support local businesses. Price aside, using them to kick tires, then order online is not IMO good practice. How will you kick tires when all the S&B stores are gone?
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on March 08, 2018, 07:04:22 PM
I'm not a CW fan, but ...

This is why our stick & brick/big box stores are closing. I do my best to support local businesses. Price aside, using them to kick tires, then order online is not IMO good practice. How will you kick tires when all the S&B stores are gone?

X100
Title: Re: Is Camping World typically a poorly run operation?
Post by: Tom on March 08, 2018, 07:12:41 PM
A couple of years ago I tried to buy a banjo from my favorite musical instrument store. They offer to match the lowest advertised price, and give our band a 10% discount off this. Unfortunately, they couldn't get delivery from the manufacturer, although amazon had a couple in stock. Eventually, the store owner told me that I'd been more than patient, and that I should buy online. This is an example of why this store gets all the business from our 70-strong uke band.
Title: Re: Is Camping World typically a poorly run operation?
Post by: BRex on March 08, 2018, 07:43:59 PM
Not defending CW, but that's why physical stores are carrying less and less stuff, other than what they can sell in massive amounts -- many folks doing this. And it's not just RVing stuff, either.

When local stores prices are 100-150% higher for items I am looking for, such as at Ace Hardware or NAPA, yes I use the internet. And yes you were defending CW, just in a roundabout way.

 I am too conservative to approve.

Title: Re: Is Camping World typically a poorly run operation?
Post by: Oldgator73 on March 08, 2018, 08:02:57 PM
There are a few stores we enjoy going to, Costco, Ikea, sometimes Sam's. Otherwise I would rather shop online. If I'm doing a project I go to Lowe's; usually several times.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Larry N. on March 08, 2018, 08:30:30 PM
When local stores prices are 100-150% higher for items I am looking for, such as at Ace Hardware or NAPA, yes I use the internet. And yes you were defending CW, just in a roundabout way.

 I am too conservative to approve.

Not CW, but pretty much all physical stores. And I wasn't saying there's anything wrong with shopping online, just that it seems dishonest to use the physical store as a display, with all the expense they have to maintain that "showplace" then to buy from folks who don't have those extra costs. Just buy online and take your chances, which you'll soon have to do anyway. I do look at the local store to see quality, etc. but I also buy there for those items. There are all too many things I can't find locally any more, so I have no choice but to get a lot of stuff online and hope it's really what I want.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Arch Hoagland on March 08, 2018, 09:08:28 PM
I've been in probably 15 Camping World stores from coast to coast and never had a problem.

I think it's well run. Good products and a large variety of things you can't get anywhere else in most areas.

The employees have always been nice and were knowledgeable.

We frequent the one in Fresno California  a couple times a year and always get good service. A friend of mine bought a fifth wheel from them last year and is happy with his experience.

What I like about America is you have the ability to open a business anywhere you want. So if you believe you can do a better job than Camping World I'd suggest jumping on the chance to outdo them. You could make a fortune.



Title: Re: Is Camping World typically a poorly run operation?
Post by: TonyDtorch on March 09, 2018, 10:54:43 AM
My frustration story about retail sales and cheap people   >:( >:( >:(

 When I used to sell helmets and parts at my motorcycle shop everyone would come in waste a 1/2 hour of my life showing them all the different sizes, styles and colors or helmets and them trying them on and looking in all the mirrors I bought ....and then they would go home and order one online.

Of coarse it's cheaper online,   Online sellers charge no sales tax and they don't pay for a city, or state license, they don't pay rent, phone, insurance and utilities for a shop, or the $800 a year in corporation fees.       How can any store compete with online sales ?

Sadly..... The days of all retail stores are numbered.     Look around...  "For Lease" signs are everywhere.



But,  Karma smiles now and then when I hear stories about people that waited the 3-5 business days for their disappointment to arrive.    8)
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on March 09, 2018, 12:05:11 PM
As much as I've tried to avoid CW stores, when I needed an ignitor board this morning, a CW and Lazy Days were the two closest RV parts sources. When I called CW to check if the Dinosaur board I preferred was in stock, the fellow that looked it up said, yes, the computer said they had just one on hand. He then asked me to hold on while he went and checked that it was actually there. After a few minutes, he came back and said he had it in hand, and he would set it aside with my name on it until I could pick it up later. When I got there, just as he said the correct part was sitting under the counter waiting for me. When I went to check out though, the price rang up as $113, so I mentioned that it was marked $97 online. She asked if I could pull it up on my phone so she could see the item number, so I did. She then had her supervisor come over to approve the price match, but the supervisor checked a couple of other things, and came up with an even lower $80 price from a previous sale ad that was still valid. That put the price within a few dollars of Amazon's price if I could have waited for it to ship in. Needless to say, I was quite appreciative of the extra effort to find the best deal, so I likely won't speak quite so harshly about them in the future.  ;)


Oh, and Lazy Days' price was higher than any of the CW prices...
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on March 10, 2018, 07:04:12 AM
Good post Dutch and it just goes to show that it is the people that make a business successful. When you have a company as large as CW you can't expect to find the type that you ran across every time but it does appear they are becoming less and less in number.  I am no grand supporter of CW but have not really had any bad experiences there.  Yes their prices are higher than most of the online places (and that includes the Good Sam prices) but if they have the product on hand at the time you need it, price may not be the major factor in the purchase.

But speaking of prices, I recently went to another RV store in our town and was amazed at how high their prices are and this is a family business that has been there for years.  For a long time they were the only show in town but CW moved in about 10 miles away so that must have put a dent in their parts business.  Folks should also be aware that once Amazon puts a sticks and bricks store anywhere in their state (and they are talking this for some products), they will start charging state sales tax on everything you purchase including online.  Some states have passed laws that make this legal now.  It has really become apparent in the past few years of the direct effect online sales are having on local retailers.  I have made a conscious effort to try and buy locally whenever possible.  I was becoming an online exclusive buyer and realized that I was just cutting my own (local retail) throat by doing that too much when the price difference was minimal.

No longer a Good Sam member but will admit that I am reconsidering it but not quite ready to make the jump again.  Still get my daily dose of Marcus mail though complete with ready made cards for Roadside Assistance.  Coach Net is just fine.

Bill
Title: Re: Is Camping World typically a poorly run operation?
Post by: DearMissMermaid on March 12, 2018, 08:19:23 AM
I factor in travel costs and time in searching for parts versus ordering online.

I don't find it cost effective to go to store to see their stuff then go home to order it online. If I am already at the store and they have what I need and the price seems somewhat reasonable, then I can take the plunge. But in the past 8 years I've typically lived in scattered rural campgrounds so I wasn't near major shopping. RV dealers and parts can be hit and miss in certain areas.

When I first started traveling in my RV with dog, I often stopped at CW and planned them in my routes as a rest stop. Typically I could walk my dog both outside and inside, very handy on a hot humid day. I could look over their parts and pick up what I needed. But the 3 tiered pricing left me confused and later on I discovered pricing was better online so I stopped going to their places.

One place where I needed a semi critical part, I ended up traveling to 5 different RV places and over 140 miles in assorted directions  trying to find the part. It was a 30 amp RV plug! I had no idea this wasn't a standard part at least at the RV shops I visited. I did finally pay a fortune to buy one at the last place I visited. He had only one in stock! I was new to RVing at the time. Since then I began looking online for parts as that frustrating day was an eye opener for tracking down parts.

I have mail ordered from Camping World, but it's a huge problem in that if they deliver to the campground, then they inundate the campground with a ton of advertising mail with my name on it. It takes several phone calls to them to stop this practice and the campground was seriously annoyed as they didn't provide mail service but didn't mind campers getting parts delivery but they grew to hate Camping World for their massive frequent junk mail outs.

In store versus online...
My biggest problem is I am so darn picky and often the online shopping will allow me to find the "just perfect" thing versus the store which may not carry all the varieties. Also online sites may offer up newfangled stuff that isn't in the stores but is rather handy. Many times the online info will be better than the info available in the store unless one can tear open the package for inspection.

What I don't understand is that with all the mail order opportunities for shopping, why traffic is perpetually congested?  ::)

Title: Re: Is Camping World typically a poorly run operation?
Post by: Jim828 on March 12, 2018, 08:47:05 AM
Have not bought an RV from CW but do shop them for parts and pieces. I've got a Good Sam card because of the price discount and campsite discounts where they don't take AAA. Went to the store in St. Augustine last week to buy a chair. Price on tag was 99 on sale for 89. Was ok with the price and when it rang up it was 49. Asked the cashier if that was right and she said it was on sale. Made my day but wondered why it wasn't that price on the hang tag. Pleased with CW so far.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Lou Schneider on March 12, 2018, 03:22:14 PM

One place where I needed a semi critical part, I ended up traveling to 5 different RV places and over 140 miles in assorted directions  trying to find the part. It was a 30 amp RV plug! I had no idea this wasn't a standard part at least at the RV shops I visited.

In case anyone else is in this dilemma, the 120 volt 30 amp RV plug only differs from the 240 volt 30 amp dryer plug by the shape of the ground pin.

Most 30 amp plugs sold in hardware stores come with both style ground pins, so you can buy the more common dryer plug, pull out the 240 volt ground pin and replace it with the 120 volt pin to make it into an RV 30 amp plug.
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on March 12, 2018, 05:45:57 PM
The only time I would buy from CW would be if I needed an item right now, and they were the only game in town. Fortunately, that hasn't happened in many years...

Well, after many years of not shopping at CW, a few days ago while we were at a state park near Tampa, FL, our LP only water heater's igniter module bit the big one. I was able to get us back in hot water quickly by borrowing the igniter board from our bedroom furnace, but with colder weather coming, we did want the furnace back in service quickly as well. A few phone calls found that both Lazy Days in Seffner, and CW a short distance away in Dover had the Dinosaur universal igniter in stock that I wanted. CW's catalog price was a little cheaper than Lazy Days' price. I will say that the person I spoke with at CW was very pleasant and helpful. When their inventory showed just one board in stock, he had me stay on the line while he physically went and verified it was really there. He then came back with it in hand, and said he would put my name on it for later pickup. When we got there a few hours later, it was just as he said, and the part was at the counter waiting for me. But, when I went to check out, the clerk scanned the box and the price came up at $113. I told her it came up at $97 on their website, and showed it to her on my phone. She said no problem she'd do a price match, and called a supervisor over for approval. Instead of just approving it, the supervisor did a little more digging and came up with a sale ad that was still in effect from a different store, and I was only charged $80. That was just a few dollars more than Amazon's price if I was willing to wait for it to ship. All in all, I was quite pleased with the experience...
Title: Re: Is Camping World typically a poorly run operation?
Post by: Lou Schneider on March 12, 2018, 05:56:34 PM
Hey Dutch, I think I've heard this story before.  Look at Reply #57, on March 9.   ;D
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on March 12, 2018, 06:25:46 PM
Hey Dutch, I think I've heard this story before.  Look at Reply #57, on March 9.   ;D

Oops! I knew I had posted it before, but I was thinking it was on a different thread on a different forum.  :-[ ;D
Title: Re: Is Camping World typically a poorly run operation?
Post by: kdbgoat on March 13, 2018, 05:45:53 AM
Hey Dutch, I think I've heard this story before.  Look at Reply #57, on March 9.   ;D

Lou, he still stunned about the good service he got at CW.  :o   Might take a while to get back to normal.  ;D
Title: Re: Is Camping World typically a poorly run operation?
Post by: Old_Crow on March 13, 2018, 06:19:30 AM
Oops! I knew I had posted it before, but I was thinking it was on a different thread on a different forum.  :-[ ;D

I knew I'd read it before, but I, too, thought it was "across the street".  Or is that, "long ago in a forum far, far away"?
Title: Re: Is Camping World typically a poorly run operation?
Post by: NY_Dutch on March 13, 2018, 09:45:30 AM
I knew I'd read it before, but I, too, thought it was "across the street".  Or is that, "long ago in a forum far, far away"?



 :)) ;D
Title: Re: Is Camping World typically a poorly run operation?
Post by: NCSU Dad on March 15, 2018, 09:13:51 AM
This would apply to most dealers I expect:

We were at the Raleigh NC show a few weeks back and one very unhappy Camping World customer was holding court in the aisle telling his experience at Camping World. He bought a used class C and took the word from the salesman that "everything works as it should". The customer took delivery and later discovered the rooftop A/C did not work. Camping World dug its heals in and said "no warranty".

I'll bet the customer is not a member of The RV Community Forum. They would have known better if they were a member.
Title: Re: Is Camping World typically a poorly run operation?
Post by: Bill N on March 15, 2018, 04:56:14 PM
This would apply to most dealers I expect:

We were at the Raleigh NC show a few weeks back and one very unhappy Camping World customer was holding court in the aisle telling his experience at Camping World. He bought a used class C and took the word from the salesman that "everything works as it should". The customer took delivery and later discovered the rooftop A/C did not work. Camping World dug its heals in and said "no warranty".

I'll bet the customer is not a member of The RV Community Forum. They would have known better if they were a member.

I have owned several RVs in my life and even worked part time selling the things but I never bought or sold one where each and every major item on the unit was not demonstrated to be working as advertised.  This proved especially valuable in the early days with the refrigerators that were very picky on being absolutely level or even at times had to be taken out and turned upside down.  As Mr Reagan said:  Trust but verify (before you buy)......lol

Bill