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RVing message boards => Motorhomes => Topic started by: Yonder on March 08, 2018, 04:17:26 PM

Title: Looking for your Cummins Engine serial number?
Post by: Yonder on March 08, 2018, 04:17:26 PM
I just called Freightliner Customer Service (800 385-4357) and danced through a very brief recording to get to RV customers.  A very courteous tech came on the line and asked for the last 6 of the chassis VIN and proceeded to give me the Engine Serial number. All in less than a minute.  As I've only had this Class A a short while, this is my first call to Freightliner CS.  If they are always this helpful, other outfits need to take lessons from Frieghtliner!
Title: Re: Looking for your Cummins Engine serial number?
Post by: Kevin Means on March 08, 2018, 05:29:38 PM
Yeah, I've called Freightliner a few times over the years for technical information, and they've always resolved my issues very quickly. They seem to train their tech support folks well.

Kev 
Title: Re: Looking for your Cummins Engine serial number?
Post by: ChasA on March 08, 2018, 06:49:23 PM
Yep, Freightliner Custom Chassis  phone support is top notch.
Title: Re: Looking for your Cummins Engine serial number?
Post by: John Canfield on March 08, 2018, 07:15:41 PM
^^ Yes ^^ And Freightliner factory service in Gaffney is top notch.