I see/hear him say that, but then they still go ahead and do dumb things like unsolicited mailing of the ABC's of RVs DVD + a bill for $12.95. You could send it back if you didn't want to keep it, but sheesh! Same old GS hard sell and unsolicited mailings. He's talking the talk but perhaps walking the walk is going to be too tough for them. We will wit and see...
You must have bought from them before. We didn't and have had very little sent to us. We are Life Members and several years back we just called them and asked them not to send extra mail, and haven't received anything, except VERY OCCASIONAL insurance stuff. Which isn't intrusive, if we were looking to change carriers. Since it has not impacted us in anyway, we continue to support them, as they have granted us what we asked. He has said it will take some time to get some of the old system to go away, so be patient. Some things just die hard. As I've stated before, I receive much more mail from CITI Bank and several other cc holders. If those entities would cut back on their mailings they wouldn't need bailouts, and their CEOs would still make their pile of money.
Right now I'm battling Brookstone, and I haven't bought anything from them in over 3 years, even with my unsubscribing. Guess they are really desparate.