Tom
Administrator
- Joined
- Jan 13, 2005
- Posts
- 52,010
We don't normally stay at KOA parks for reasons stated previously. But, on our recent return trip, we found an exceptional KOA park outside Dallas. Shortly after our stay I received a survey from KOA headquarters and, after completing the survey, chose to send the following email. I was pleasantly surprised to receive a response and a promise to forward my comments to the owners.
I suspect that a big reason for the significantly different performance is the fact that this KOA is owned and operated by a couple who are determined to make it work and continually improve it.
I just completed the online survey regarding my stay at Dallas NE/Caddo Mills KOA, but feel I need to add these comments:
This was by far the most efficient and friendly check-in I have experienced at any campground anywhere over the last 20 years. My experience at a number of other KOA's and many private campgrounds has not been anywhere near the same.
The owners were both pleasant and willing to go out of their way to provide additional service. This has not been my experience at most other KOAs I've stayed at. Usually, KOA campground staff run around in their yellow golf carts but not helping customers. Not so at Caddo Mills; The owners roll up their sleeves and do whatever it takes to satisfy customers.
This KOA is a model that should be copied at other KOA locations.
I suspect that a big reason for the significantly different performance is the fact that this KOA is owned and operated by a couple who are determined to make it work and continually improve it.
I just completed the online survey regarding my stay at Dallas NE/Caddo Mills KOA, but feel I need to add these comments:
This was by far the most efficient and friendly check-in I have experienced at any campground anywhere over the last 20 years. My experience at a number of other KOA's and many private campgrounds has not been anywhere near the same.
The owners were both pleasant and willing to go out of their way to provide additional service. This has not been my experience at most other KOAs I've stayed at. Usually, KOA campground staff run around in their yellow golf carts but not helping customers. Not so at Caddo Mills; The owners roll up their sleeves and do whatever it takes to satisfy customers.
This KOA is a model that should be copied at other KOA locations.