CarlaVan
Member
Okay, I will do my best not to "rant" and try to be positive. We just purchased this new MH - and picked it up on September 19th from the dealer. From the time we signed the contract to the time we took delivery it was 3+weeks. There were items we pointed out to the dealer when we test drove that were not fixed upon delivery. We had to take the RV back in for a repair to the Aqua Hot system and the cameras two days after pick-up. I don't want to get into everything that has either broken, malfunctioned or just hasn't worked but suffice it to say that we have a list of 25 items at this point and those range from electrical to house-related items.
Here's the issue I am having.....how can you pay in more than $312,500 for an RV (our last one was $150,000) and have so many things wrong? Is this really standard operating procedure? Am I unrealistic to think that this coach should have been tested and hd complete quality control prior to delivery? Who should we turn to for help? La Mesa RV has been less than helpful (although their Dublin, CA service department was very good to us). Winnebago has told us they can help us with 7 items at a time on a first-come, first-serve basis because their first appointment is not available until November 5th. We are just leaving Florida and heading North then home. Please tell me if my thought process on this is off. We did not buy a used coach so shouldn't we expect it to be relatively free from issues this soon? Who should take responsibility? How can we get the help we need in a timely and efficient manner?
Thank you for reading and I appreciate your thoughts.
p.s. We switched from Fleetwood to Winnebago because we were told they produce an exceptional product.
Here's the issue I am having.....how can you pay in more than $312,500 for an RV (our last one was $150,000) and have so many things wrong? Is this really standard operating procedure? Am I unrealistic to think that this coach should have been tested and hd complete quality control prior to delivery? Who should we turn to for help? La Mesa RV has been less than helpful (although their Dublin, CA service department was very good to us). Winnebago has told us they can help us with 7 items at a time on a first-come, first-serve basis because their first appointment is not available until November 5th. We are just leaving Florida and heading North then home. Please tell me if my thought process on this is off. We did not buy a used coach so shouldn't we expect it to be relatively free from issues this soon? Who should take responsibility? How can we get the help we need in a timely and efficient manner?
Thank you for reading and I appreciate your thoughts.
p.s. We switched from Fleetwood to Winnebago because we were told they produce an exceptional product.