We made a reservation at an RV resort based on their advertising & review in the Trailer Life Directory and on their web site. They immediately charged our credit card the full amount of the 3-night stay. A few days later we had to cancel the reservation. "No problem. It's done." A couple of days later my wife called again just to confirm the cancellation and to confirm they had refunded our money. "Well... we sent you a letter." When my wife pressed them on what that meant, they said they were not refunding any money. They were keeping $40 outright and giving us the rest as credit for "the next time you stay here."
I don't have a whole lot of problem with such a cancellation policy, IF they are up-front about it when you make your reservation. But in this case neither their advertising nor their web site mentioned that they had any cancellation policy whatsoever. When we made the reservation, they did not mention any cancellation policy. They did say they would send us a "confirmation letter" which we never received. But even if that had had any cancellation policy spelled out, it would have been long after the fact. I can't help but wonder how many folks would make a reservation if they were told up-front, "We're going to take your money now. If you need to cancel, we'll give you partial credit towards a future date." I don't think we would have.
Upon my wife's dogged insistance, they are refunding part of the charge to our credit card. They are keeping $40, though. Would I be unreasonable in going to the credit card company and asking for the $40 back also?
Is this type of cancellation policy typical for an RV resort? Is having a hidden cancellation policy typical?
Thanks for letting me rant.
I don't have a whole lot of problem with such a cancellation policy, IF they are up-front about it when you make your reservation. But in this case neither their advertising nor their web site mentioned that they had any cancellation policy whatsoever. When we made the reservation, they did not mention any cancellation policy. They did say they would send us a "confirmation letter" which we never received. But even if that had had any cancellation policy spelled out, it would have been long after the fact. I can't help but wonder how many folks would make a reservation if they were told up-front, "We're going to take your money now. If you need to cancel, we'll give you partial credit towards a future date." I don't think we would have.
Upon my wife's dogged insistance, they are refunding part of the charge to our credit card. They are keeping $40, though. Would I be unreasonable in going to the credit card company and asking for the $40 back also?
Is this type of cancellation policy typical for an RV resort? Is having a hidden cancellation policy typical?
Thanks for letting me rant.