Alot of you guys been around a lot longer than me so I'll ask.
I recently bought a portable backhoe from d r equipment.
Cost was approximately $7,000 with accessories.
I shopped around and there were units that were much cheaper, there was a harbor freight backhoe available for literally half the cost.
I didn't want to go that route because I didn't want to buy something that I would have to be messing with to keep working.
I financed the backhoe through a company that Dr suggested. It was all done over the phone and took less than 2 minutes no papers were signed nothing was ever sent to me that I am aware of.
This has all taken place within the past 2 weeks.
I don't and never have bought things on credit I always pay cash for everything but they have a no-interest financing as long as you make the payments over the time. So I decided what the heck.
The Dr portable backhoe has a one year guarantee that if you're unsatisfied with the machine within one year you can return it you only have to pay the shipping charges.
I received the machine and immediately reported minor nitpicking defects to Dr.
No big deal I thought.
I got the machine out to my property and literally within 3 minutes of the machine running there was a catastrophic failure
The hydraulic pump in the engine became disconnected. The machine was unmovable, nothing worked I had no way to even load it back onto my trailer because the bucket was down on the ground.
I had to do some investigating and research over the weekend myself because Dr customer service and they're techline was closed. I found out that the problem was somebody had either left a set screw loose or didn't install a woodruff key properly, the Lovejoy joint had separated.
Took a couple of hours ane alot of frustration but I got the thing back together and working.
I loaded the tool back onto my trailer drove 230 miles back to my home contacted Dr Sunday evening told them I was done with the machine I want to send it back, my time is valuable I don't have time 2 tote this thing around to have it serviced for problems that should have been addressed before the machine the left the factory.
Yes this is an american-built American manufactured machine, poor quality control.
They have told me to go ahead and send it back if that's what I wish but I will encumber $1,000 shipping charges non-refundable.
I think this is crazy I think that if I would have received a machine in the first place that didn't have so many issues that I wouldn't be sending it back.
What can I do?
I tried researching online consumer protection consumer protection lawyers etc and I'm not having a whole lot of luck.
What can you guys suggest?
No this is not buyer remorse based off deciding I simply had no use, I did not change my mind.
My mind was changed because I assumed I was getting a quality piece of equipment, instead I got something that I could have probably got just as easily purchased at harbor freight.
Thanks
I recently bought a portable backhoe from d r equipment.
Cost was approximately $7,000 with accessories.
I shopped around and there were units that were much cheaper, there was a harbor freight backhoe available for literally half the cost.
I didn't want to go that route because I didn't want to buy something that I would have to be messing with to keep working.
I financed the backhoe through a company that Dr suggested. It was all done over the phone and took less than 2 minutes no papers were signed nothing was ever sent to me that I am aware of.
This has all taken place within the past 2 weeks.
I don't and never have bought things on credit I always pay cash for everything but they have a no-interest financing as long as you make the payments over the time. So I decided what the heck.
The Dr portable backhoe has a one year guarantee that if you're unsatisfied with the machine within one year you can return it you only have to pay the shipping charges.
I received the machine and immediately reported minor nitpicking defects to Dr.
No big deal I thought.
I got the machine out to my property and literally within 3 minutes of the machine running there was a catastrophic failure
The hydraulic pump in the engine became disconnected. The machine was unmovable, nothing worked I had no way to even load it back onto my trailer because the bucket was down on the ground.
I had to do some investigating and research over the weekend myself because Dr customer service and they're techline was closed. I found out that the problem was somebody had either left a set screw loose or didn't install a woodruff key properly, the Lovejoy joint had separated.
Took a couple of hours ane alot of frustration but I got the thing back together and working.
I loaded the tool back onto my trailer drove 230 miles back to my home contacted Dr Sunday evening told them I was done with the machine I want to send it back, my time is valuable I don't have time 2 tote this thing around to have it serviced for problems that should have been addressed before the machine the left the factory.
Yes this is an american-built American manufactured machine, poor quality control.
They have told me to go ahead and send it back if that's what I wish but I will encumber $1,000 shipping charges non-refundable.
I think this is crazy I think that if I would have received a machine in the first place that didn't have so many issues that I wouldn't be sending it back.
What can I do?
I tried researching online consumer protection consumer protection lawyers etc and I'm not having a whole lot of luck.
What can you guys suggest?
No this is not buyer remorse based off deciding I simply had no use, I did not change my mind.
My mind was changed because I assumed I was getting a quality piece of equipment, instead I got something that I could have probably got just as easily purchased at harbor freight.
Thanks
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