dhshaw
Well-known member
After returning from our last camping trip of the year I parked our trailer in the drive way to winterize. Got out of mu truck and noticed it was sitting at a strange angle. Chocked the tires and disconnected from my truck. Finally after looking around to see why the trailer was no where near level I found that the bolts in one of the rear shackles had both either snapped or had the nuts back off(picture below).
I went to my dealer and had someone come out and repair the problem at which time he found the single bolt holding the arm that had lost the other two bolts was also close to having the nut back off of it. He did the repair and checked all the othe nuts to ensure they were tight so I would be able to tow the trailer to the shop if I wanted to have all of the nuts and bots replaced, which I will be doing.
I have contacted both Coachmen and Lippert, of course to no avail as the trailer is a 2010 and as both have stated it is out of warranty. Coachmen was the first company I contacted as it is their product. They balked and said to contact Lippert. Lippert said they just ship the stuff to Coachmen and they then do all the assembly.
Do you think I should chase both of these companies any further to get reimbursed for any or all of the cost? Would reporting the issue to the NHTSA or BBB be of any help?
At a loss as I feel something like this should not occur.
The after repair pic is actually the other side of the trailer and was taken to show what it should look like.
Thanks in advance.
Dave
I went to my dealer and had someone come out and repair the problem at which time he found the single bolt holding the arm that had lost the other two bolts was also close to having the nut back off of it. He did the repair and checked all the othe nuts to ensure they were tight so I would be able to tow the trailer to the shop if I wanted to have all of the nuts and bots replaced, which I will be doing.
I have contacted both Coachmen and Lippert, of course to no avail as the trailer is a 2010 and as both have stated it is out of warranty. Coachmen was the first company I contacted as it is their product. They balked and said to contact Lippert. Lippert said they just ship the stuff to Coachmen and they then do all the assembly.
Do you think I should chase both of these companies any further to get reimbursed for any or all of the cost? Would reporting the issue to the NHTSA or BBB be of any help?
At a loss as I feel something like this should not occur.
The after repair pic is actually the other side of the trailer and was taken to show what it should look like.
Thanks in advance.
Dave