Smoky
Well-known member
This past week we have been getting a runaround between the dealer and the manufacturer.? Finally on our own initiative we made some calls.? First directly to the manufacturer.? We learned that the home had been assigned to a professional driver for nearly a week, but was not picked up until the 27th.? Then we called the transport company, Horizon, and with the driver?s name in hand we were able to get them to admit the driver held the coach from Friday,over Memorial Day weekend, until yesterday.? It was not straightforward getting the tel nr of Horizon.? Their web site gives no phone numbers at all.? But it does say they are located in Wakarusa Indiana, and from Information I was able to get their phone number.
Apparently they were dragging their feet at the dealer?s request.? We are obviously disturbed with the dealer as we finally unraveled the mystery.? The dealer in Thurmont MD is running an open house this entire week that lasts until Saturday.? They apparently did not want delivery of the vehicle until after this coming weekend so they could focus on their open house.? In the end this means a total of a 2 week delay in delivery and the dealer wanted it delivered on the 8th, a day after my cataract surgery.? I am not supposed to drive for a week and on the 15th we become homeless when the house closes.? My wife had scheduled an ?open house? for the home on wheels on the 18th, her last day of work, and she has no more vacation time after this week?s already scheduled time.? And then she is taking a trip with girl friends she will not see for another year.? Non refundable hotel reservations at a resort.? When we figured it all out we realized, given the dealer?s ?contrived? schedule, we could not actually pick up the MH before June 24th, almost a month after our planned window for pickup.
I think the dealer is appalled we actually had the balls to track all this down on our own.? I thank Terry Brewer for his message yesterday, scaring me enough to get on the phone.? ?
The sad thing about all of this is that it is having the effect of turning what was an excellent dealer-client relationship into a very sour one.? I would like nothing better than to find a way to restore the relationship, and I have asked them to find a way to make this thing work.
This is so intolerable, we told the dealer we will be on their doorstep this Thursday afternoon and we have hotel reservations in Thurmont for Thursday through Sunday night.? I do not know where this will lead, but I know the dealer is squirming now.? We pretty much caught them red-handed playing around with the delivery schedule.? I was able to convince Horizon to drive all day yesterday, and the MH is waiting at their gate this morning. <g>
I suspect that Horizon thought I was the dealer when I called, but I did not misrepresent myself.? I simply called Horizon, did not give my name, asked for ?transport?, again did not give my name, and asked for the status of John Care?s (the driver) Newmar delivery in a very businesslike voice.? I had gotten his name from Newmar.
They told me he was in Wakarusa, and would leave on Wednesday and be in Maryland by Friday.? I asked why it would take 2 days and could he leave on Tuesday?? They said why sure and would be glad to accommodate my request for faster delivery.? I even said I did not want safety jeopardized, and they said no problem and that their ?normal? interval was, in fact, one day from Indiana.?
From the conversation I was able to infer that someone had asked them to take their time.? They seemed pleased to speed things up.
Apparently they were dragging their feet at the dealer?s request.? We are obviously disturbed with the dealer as we finally unraveled the mystery.? The dealer in Thurmont MD is running an open house this entire week that lasts until Saturday.? They apparently did not want delivery of the vehicle until after this coming weekend so they could focus on their open house.? In the end this means a total of a 2 week delay in delivery and the dealer wanted it delivered on the 8th, a day after my cataract surgery.? I am not supposed to drive for a week and on the 15th we become homeless when the house closes.? My wife had scheduled an ?open house? for the home on wheels on the 18th, her last day of work, and she has no more vacation time after this week?s already scheduled time.? And then she is taking a trip with girl friends she will not see for another year.? Non refundable hotel reservations at a resort.? When we figured it all out we realized, given the dealer?s ?contrived? schedule, we could not actually pick up the MH before June 24th, almost a month after our planned window for pickup.
I think the dealer is appalled we actually had the balls to track all this down on our own.? I thank Terry Brewer for his message yesterday, scaring me enough to get on the phone.? ?
The sad thing about all of this is that it is having the effect of turning what was an excellent dealer-client relationship into a very sour one.? I would like nothing better than to find a way to restore the relationship, and I have asked them to find a way to make this thing work.
This is so intolerable, we told the dealer we will be on their doorstep this Thursday afternoon and we have hotel reservations in Thurmont for Thursday through Sunday night.? I do not know where this will lead, but I know the dealer is squirming now.? We pretty much caught them red-handed playing around with the delivery schedule.? I was able to convince Horizon to drive all day yesterday, and the MH is waiting at their gate this morning. <g>
I suspect that Horizon thought I was the dealer when I called, but I did not misrepresent myself.? I simply called Horizon, did not give my name, asked for ?transport?, again did not give my name, and asked for the status of John Care?s (the driver) Newmar delivery in a very businesslike voice.? I had gotten his name from Newmar.
They told me he was in Wakarusa, and would leave on Wednesday and be in Maryland by Friday.? I asked why it would take 2 days and could he leave on Tuesday?? They said why sure and would be glad to accommodate my request for faster delivery.? I even said I did not want safety jeopardized, and they said no problem and that their ?normal? interval was, in fact, one day from Indiana.?
From the conversation I was able to infer that someone had asked them to take their time.? They seemed pleased to speed things up.
