Smoky
Well-known member
I am running into a problem with Escapees in setting up our mail forwarding service.
I plan the first year to use their "top of the line" service. However, they do not seem equipped to help us convert over the way we need to convert. Escapees wants us to immediately cancel our existing mail service in Maryland. Get a form filled out by the MD post office to begin forwarding all mail to Texas. This is not appropriate for our situation.
We have a leg in MD while we close on the sale of our old home, and another leg in MT while we set up our new official domicile. We need to keep both our MD and our MT services going for a few weeks, and then continue on with MT. I would like to begin notifying our correspondents to begin using the escapee Texas address. I am not sure Escapees understands that we are moving to Montana, not to Texas, and that we wish to use Escapees as our mail distribution point to alleviate the workload on my wife's sister in MT. To us this seems like a simple thing to do and will not cause any extra work for Escapees and bring them in the revenue they are looking for. For a while we wish to have Escapees forward mail back to our old MD address. While this may seem like a duplication of effort to them, it is actually a very good test of how well we are converting billing from vendors, etc. And it allows us to get our mail while we deal with house closing matters and disposition of assets.
Once we are on the road, we would then begin having mail sent to other addresses along the way, and THEN have our old MD post office forward any additional mail to Texas.
Important areas such as the IRS, medical, insurance, state of MD matters, have been given the Montana address already. But all routine mail and billing will be given the Texas address. We do not view Texas as our official residence, but instead as our mail forwarding service.
The Escapee administrative mindset seems to be that all Escapees using mail forwarding are Texas residents and that an old mail service must be shut down before the Escapee mail service can begin.
Is there a way I can get above the front line people dealing with this and get to someone higher up who with deep knowledge of mail forwarding who can understand what our needs are?
I plan the first year to use their "top of the line" service. However, they do not seem equipped to help us convert over the way we need to convert. Escapees wants us to immediately cancel our existing mail service in Maryland. Get a form filled out by the MD post office to begin forwarding all mail to Texas. This is not appropriate for our situation.
We have a leg in MD while we close on the sale of our old home, and another leg in MT while we set up our new official domicile. We need to keep both our MD and our MT services going for a few weeks, and then continue on with MT. I would like to begin notifying our correspondents to begin using the escapee Texas address. I am not sure Escapees understands that we are moving to Montana, not to Texas, and that we wish to use Escapees as our mail distribution point to alleviate the workload on my wife's sister in MT. To us this seems like a simple thing to do and will not cause any extra work for Escapees and bring them in the revenue they are looking for. For a while we wish to have Escapees forward mail back to our old MD address. While this may seem like a duplication of effort to them, it is actually a very good test of how well we are converting billing from vendors, etc. And it allows us to get our mail while we deal with house closing matters and disposition of assets.
Once we are on the road, we would then begin having mail sent to other addresses along the way, and THEN have our old MD post office forward any additional mail to Texas.
Important areas such as the IRS, medical, insurance, state of MD matters, have been given the Montana address already. But all routine mail and billing will be given the Texas address. We do not view Texas as our official residence, but instead as our mail forwarding service.
The Escapee administrative mindset seems to be that all Escapees using mail forwarding are Texas residents and that an old mail service must be shut down before the Escapee mail service can begin.
Is there a way I can get above the front line people dealing with this and get to someone higher up who with deep knowledge of mail forwarding who can understand what our needs are?