We bought a '21 Cedar Creek there and we're happy with the transaction. At that time, I couldn't beat their price at any other dealership. I don't remember the name of the salesman that I worked with, but he kept me informed and answered my queries during the building. When we picked the camper up, it was open and hooked to electric. During the walk through, we didn't find anything major wrong, but they did correct a couple of minor things while we were there. I will say though, once we took the camper to Amish Family RV in Topeka, IN for a couple of moderations, they went through the camper and found several more warranty issues that they corrected. I don't believe Orvan does warrant work anymore. As for Couch's, if and when we ever decide to buy another camper, I will definitely talk to them again.